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5: Troubleshooting
Troubleshooting Chart
Table 5-1 lists recommended actions for problems that can occur on your system. For
problems that are not listed in this table, use the SGI Electronic Support system to help
solve your problem or contact your SGI system support engineer (SSE). More
information about the SGI Electronic Support system is provided later in this chapter.
Table 5-1
Troubleshooting Chart
Problem Description
Recommended Action
The system will not power on.
Ensure that the power cord of the PDU is seated
properly in the power receptacle.
Ensure that the PDU circuit breaker is on.
If the power cord is plugged in and the circuit breaker
is on, contact your SSE.
An individual module will not power on. View the L1 display; see Table 5-2 if an error message
is present.
If the L1 controller is not running, contact your SSE.
Check the connection between the module and its
power source.
The system will not boot the operating
system.
Contact your SSE.
The amber service-required LED
illuminates on a module.
View the L1 display of the failing module; see
Table 5-2 for a description of the error message.
The failure LED illuminates on a module. View the L1 display of the failing module; see
Table 5-2 for a description of the error message.
The green or yellow LED of a NUMAlink
port is not illuminated.
Ensure both ends of the NUMAlink cable are seated
properly and the destination module is powered on.
The PWR LED of a populated PCI slot is
not illuminated.
Reseat the PCI card.
The fault LED of a populated PCI slot is
illuminated (on).
Reseat the PCI card. If the fault LED remains on,
replace the PCI card.
The system status LED of the TP900 is
amber.
Contact your SSE.
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