6.14 Question: Why isn’t the plotter running when it is outputting?
Answer
：
(1). Check whether the cutter is properly connected to the computer. It should be
connected to COM1 or COM2 on the computer. Check whether the set ports are
conformed to those connected.
(2). Check if cutter is in an online state. The LCD display should read
“
ON LINE
”
.
(3). Check whether the software encryption card (dongle) is correctly installed. If not
please turn off the power and reinstall it. Check if the correct drivers are installed for
the cutter series.
6.15 Question: Why won’t the vinyl separate from the backing after cutting?
Answer:(1). Perform a trial run prior to outputting, and adjust down force to appropriate level.
(2). Check whether the blade is worn or whether the blade tip is broken. New blades
cause a thin cut while worn or broken blades cause a thicker cut. To resolve, replace
with a new blade.
6.16 Question: What is necessary for cutting large characters?
Answer: (1). While the system can automatically setup the page, make sure the setting of output
width conforms to the vinyl backing width. It may be necessary to widen page width or
set seaming distance.
(2). When using a large format cutter to cut large characters, make sure that the media is
correctly aligned to prevent deviation and waste.
6.17 Question: How do I maintain the cutter?
Answer: Since the cutter uses a specially designed oil bearing, no oil is needed. After daily operation,
clean dust off with a soft cloth. Any remaining glue in the engine base can be cleaned with
alcohol. If operated in a dusty environment for over two years, please have maintenance
technicians professionally clean the machine. If the cutting precision diminishes, maintenance to
the running parts is needed (firming and replacing the abraded parts).
6.18 Question: Why does the cutter sometimes go ‘out of control’?
Answer: During transport or operation, the signal line may become disconnected. Open the
machine and check the connection of all cables. If the problem persists after the above
operation, please contact tech support.
6.19 Question: Why does the cutter stop?
Answer: If the cutter encounters vibration, has been used for a long period, or has been
affected by temperature, dielectric displacement can occur to the servo driving board.
This may cause the cutter to stop. Please contact technical support.
Troubleshooting
USER MANUAL
24
