Rev 4 May.17
62
14
14: Troubleshooting
The following steps can be used for troubleshooting common issues:
1.
If the vehicle loses the network connection, the green LED will begin to flash
rapidly. Possible causes include:
a.
Random call drops: the oMG will generally re-establish a connection within 60
seconds.
b.
No signal: the vehicle has driven out of range or into a shielded structure (e.g.
an underground parking garage). The oMG will automatically re-establish a
connection when the vehicle returns to a location with a good network signal.
For more information on the LED patterns, see
2.
To check the operational status of the oMG, open the LCI (
) and go to Status > General.
3.
For more advanced troubleshooting, open the LCI (
), navigate to the Logs tab and review the logs as noted in Section 14.1 -
Viewing Advanced System Event Information.
4.
If the LCI page is not accessible, ensure that the browser has the proxy server
disabled. If using Internet Explorer 7, add the LCI’s URL as a trusted host.
Note: For additional documentation resources, refer to
.
14.1 Viewing Advanced System Event
Information
While operational, the oMG continuously generates diagnostic logs which provide
important information for troubleshooting by Sierra Wireless Technical Support. The
oMG transmits these logs to the AMM over “low cost” links.
The format and content of these logs are not documented because of their complexity
and because they are subject to change every release. In some cases Sierra
Wireless Technical Support may ask you to send one or more of these logs in for
analysis. The following information outlines how to find these log files if requested by
Sierra Wireless Technical Support.
The Current Logs sub tab shown in
on page 63 provides access to the
current log files, and the Archived Logs sub tab provides access to log files older than
7 days.