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Faults and what to do about them

Faults and what to do about them

The indicator lamp of

the

Drum Clean

programme flashes

Run the

Drum Clean 90 °C

programme to clean and care for the drum and the

outer tub.

Notes

■

Run the programme without laundry.

■

Use washing powder or a detergent containing bleach. To prevent foaming,

only use half the amount of detergent recommended by the detergent manufac-

turer. Do not use detergent designed for woollens or delicates.

■

Switching the information signal on/off.

"Switching the drum-care information signal on/off" on page 45

†

Lit

: Wi-Fi is switched on and the appliance is connected to your home network.

Flashing:

The appliance is trying to connect to your home network.

Off

: Wi-Fi is switched off and the appliance is disconnected from your home net-

work.

The appliance is connected to the Smart Energy System (energy manager).

"Energy management" on page 41

Other displays

Switch off the appliance, wait for five seconds and then switch it on again. If the dis-

play appears again, call customer services.

Faults

Cause/Remedy

Water is leaking from the

appliance.

■

Attach the drain hose correctly or replace it.

■

Tighten the screw fitting on the supply hose.

The appliance is not filling

with water.
Detergent is not being dis-

pensed.

■

Programme does not start?

■

Is the tap turned on?

■

Could the filter in the water supply be blocked?

"Filter in the water supply is blocked" on page 49

■

Is the supply hose kinked or trapped?

The dispenser is empty

and the fill level indicator

is not flashing.

■

Is the drawer cover/connector dirty?

"i-Dos detergent draw and its housing" on page 46

■

Has the detergent drawer been pushed in correctly?

The wrong detergent/fab-

ric softener has been

poured into the dis-

penser(s).

Dispenser(s):

Empty and clean.

Refill.

Detergent/fabric softener

has congealed in the dis-

pensers.

Clean and refill the dispensers.

Display

Cause/Remedy

Содержание WM4HU SERIES

Страница 1: ...Register your product online ens home com welcome siemens home bsh group com welcome en QVWUXFWLRQ 0DQXDO DQG QVWDOODWLRQ QVWUXFWLRQV Washing machine WM4UH WM4HU ...

Страница 2: ...If the operating and installation instructions describe different models any differences will be pointed out at the relevant points in the text Read these operating and installation instructions before switching on the washing machine Display rules Warning This combination of symbol and signal word indicates a possibly dangerous situation Not heeding the warning can cause death or injuries Caution...

Страница 3: ... Laundry 23 Preparing the laundry 23 Sorting laundry 23 Starching 24 Dyeing bleaching 24 C Detergent 24 Correct selection of detergent 24 Saving energy and detergent 25 0 Programme default settings 25 Temperature 25 Spin speed 25 Finish in 26 i Dos setting 26 Additional programme settings 27 Speed 27 Eco 27 Prewash 27 Water plus 28 Easy iron 28 Soaking 28 Rinse plus 28 Memory programme 28 Silent w...

Страница 4: ...nt 41 Information on data protection 43 Declaration of Conformity 43 Q Appliance settings 43 Automatic switch off 43 Basic settings 44 H Sensors 45 Unbalanced load detection system 45 Aqua Sensors 45 2 Cleaning and maintenance 45 Appliance housing control panel 45 Drum 46 Descaling 46 i Dos detergent draw and its housing 46 Drain pump is blocked 48 The drain hose at the siphon is blocked 49 Filter...

Страница 5: ...problems please contact your specialist dealer or our customer service Read and follow the operating and installation instructions and all other information provided with this appliance Retain the documents for subsequent use or for subsequent owners Safety instructions Safetyinstructions The following safety information and warnings are provided to protect you from injury and to prevent material ...

Страница 6: ...pliance door Warning Risk of suffocation If allowed to play with the packaging plastic film or packing components children may become caught in these or pull them over their heads and suffocate Keep packaging plastic film and packing components away from children Warning Risk of poisoning Detergents and care products may result in poisoning if consumed If accidentally swallowed seek medical advice...

Страница 7: ...The presence of this mark is the only way to be sure that it fulfils all the applicable regulations Warning Risk of electric shock fire material damage damage to the appliance If the appliance s mains cable is altered or damaged this may result in electric shock short circuiting or fire due to overheating The mains cable must not be kinked crushed or altered and must not come into contact with any...

Страница 8: ...Route hoses and cables such that they do not constitute a tripping hazard Caution Material damage damage to the appliance If the water pressure is too high or too low the appliance may not be able to operate properly and it may also result in material damage or damage to the appliance Make sure that the water pressure in the water supply facility is at least 100 kPa 1 bar and does not exceed 1000 ...

Страница 9: ...e the laundry thoroughly with water before washing it in the machine Warning Risk of poisoning Poisonous fumes may be given off by cleaning agents that contain solvents e g cleaning solvent Do not use cleaning agents that contain solvents Warning Risk of injury If you support your weight sit on the appliance door when it is open the appliance may tip over which may result in injury Do not support ...

Страница 10: ...y sheet for the operating and installation instructions Materialdamage damagetotheappliance If you pour the wrong quantity of detergent or cleaning agent into the appliance this may result in material damage or damage to the appliance Use detergents care products cleaning agents and softeners in accordance with the manufacturers instructions Cleaning Maintenance Warning Risk of death The appliance...

Страница 11: ...ot use a pressure washer or steam cleaner to clean your appliance Warning Risk of injury material damage damage to the appliance The use of spare parts and accessories supplied by other brands is dangerous and may result in injury material damage or damage to the appliance For safety reasons use genuine spare parts and accessories only Caution Material damage damage to the appliance Cleaning agent...

Страница 12: ...e energy power button flashes Touch any area of Touch Display to activate the lighting When the programme is running most of the Touch Display lighting goes out Touch any area of Touch Display to activate the lighting Automatic switch off If the appliance is not operated for a prolonged period at least 20 minutes depending on the water level inside of appliance it will automatically switch off bef...

Страница 13: ...utlet hose to a siphon Useful tool Spirit level for aligning Wrench with WAF13 for loosening the transport braces and WAF17 for aligning the appliance feet 3 Mains lead 0 Bag Installation and operating instructions Customer Service location directory Warranty Supplementary sheet for the installation and operating instructions Cover caps for openings after the transport braces have been removed Hom...

Страница 14: ... and water damage you must follow the instructions in this section Notes In addition to the safety information listed here the local water and electricity supplier may have special requirements If in doubt have the appliance connected by a specialist Installation surface Note The appliance must be stable aligned so that it does not move around The installation surface must be firm and level Soft f...

Страница 15: ... not removed the appliance may become damaged when it is operated Before using the appliance for the first time make sure that you completely remove all four transport locks Keep the locks in a safe place To prevent transport damage from occurring if the appliance is moved at a later date you must refit the transport locks before transporting the appliance Note Keep the screws and sleeves in a saf...

Страница 16: ...not connect the appliance to the mixer tap of an unpressurised hot water boiler Do not use a used supply hose Only use the supply hose supplied or one that was purchased from an authorised specialist retailer Do not bend squash modify or cut through the water supply hose otherwise its strength is no longer guaranteed Only tighten the screw connections by hand If the screw connections are tightened...

Страница 17: ...ping water may cause water damage Secure the drain hose so that it cannot slip out Caution Damage to the appliance fabrics If the end of the drain hose is immersed in the drained water water may be sucked back into the appliance and may damage the appliance fabrics Make sure that The plug does not block drainage from the washbasin The end of the drain hose is not immersed in the drained water The ...

Страница 18: ...never by the cable as this could damage it Never unplug the mains plug during operation Observe the following information and ensure that Notes The mains voltage and voltage indicated on the appliance rating plate are the same The connected load and fuse required are specified on the rating plate The appliance is only connected to an alternating current via a properly installed earthed socket The ...

Страница 19: ...unt of detergent recommended by the detergent manufacturer Do not use detergents designed for woollens or delicates 7 Close the detergent drawer 8 Start the programme 9 Switch off the appliance at the end of the programme Your appliance is now ready to use Transportation e g when moving home Preparatory work 1 Turn off the water tap 2 Reduce the water pressure in the supply hose Page 49 3 Drain an...

Страница 20: ...en Getting to know the appliance 20 Getting to know the appliance Gettingtoknowtheappliance Appliance Detergent drawer 0 Operating Touch Display 8 Loading door Service flap ...

Страница 21: ...e en 21 Control panel Programmes that can be selected 0 Touch Display 8 Start Pause button Touch I button to start interrupt e g reload washing and cancel the programme Power button Press the button to switch the appliance on off ...

Страница 22: ...Programme default settings Additional programme settings Status indicators for the programme progress programme sequence Display Setting Description Ž 90 C Temperature Temperature that can be set in C Ž cold 400 1400 Spin speed Spin speed in rpm rev olutions per minute Rinse hold 2 30 Programme remaining time Programme remaining time depends on the programme selection in h min hours min utes 0 5 2...

Страница 23: ...f fabric fibre Colour Note Laundry can discolour or not be cleaned correctly Wash white and coloured laundry separately Wash new bright fabrics separately the first time you wash them Soiling Wash laundry with the same level of soiling together You can find examples of levels of soiling on Light Do not pretreat select the Speed setting if necessary Normal Heavy Load less laundry pretreat the laund...

Страница 24: ...Always follow the dye manufacturer s instructions Do not use the appliance to bleach clothes C Detergent DetergentCorrect selection of detergent The care label is crucial for selecting the correct detergent temperature and treatment of the laundry See also www sartex ch If you visit www cleanright eu you will find further information on detergents care products and cleaning agents for domestic use...

Страница 25: ...n rpm revolutions per minute before and during the programme setting Rinse hold no final spin The laundry stays in the water after the final rinse You can select Rinse hold to prevent creasing if the laundry will not be taken out of the appliance immediately after the programme has ended To continue end the programme Page 33 The maximum speed that can be set depending on the model and the programm...

Страница 26: ...the default programme settings or programme additional settings may also change the programme duration After the programme starts and while the selected time is counting down you can change this as follows 1 Touch the I button 2 Touch or ª button to change the number of hours 3 And touch the I button again i Dos setting Your appliance has an intelligent dosing system for liquid detergent and fabri...

Страница 27: ...rter time while achieving a washing result that is consistent with but uses more energy than the selected programme without the Speed setting Note Do not exceed the maximum load Eco Energy optimised washing by reducing the temperature while achieving a washing result that is consistent with the selected programme without the Eco setting Prewash For heavily soiled laundry Notes If intelligent dosag...

Страница 28: ...elected programme with your favourite settings here To store 1 Switch on the appliance 2 Select a programme 3 If required change the programme default settings and or select programme additional settings 4 Touch and hold â button for approx three seconds The programme is saved if all of the settings flash briefly To use the saved programme touch â button briefly after you switch on the appliance T...

Страница 29: ...ppliance If you briefly touch again If you press to switch off the appliance Calling up Home Connect settings Touch and hold for at least 3 seconds 1 Operating the appliance Operatingtheappliance Preparing the appliance The appliance was tested before delivery To remove residual water from the test procedure the first wash cycle should be run without laundry using the ä Drum Clean programme Before...

Страница 30: ...nnect app 3 Select the desired programme on the Home Connect app The settings of the selected programme appear on the display 4 If necessary adjust programme settings and touch the I button Note You can start the programme also via Home Connect app by touching briefly button on the appliance before Changing the programme default settings You can use the default settings or change them To do this r...

Страница 31: ...fabric softener are dosed automatically it is a factory setting for these programmes and can be changed In addition to intelligent dosing you can add cleaning aids e g softener bleach or stain remover to the left hand compartment if necessary For programmes without intelligent dosing or as required in which case set intelligent dosing to off detergent can be added manually to the left hand compart...

Страница 32: ...ven once the appliance has been switched off If the appliance is switched off while the programme is running and childproof lock is activated the programme continues when the appliance is switched back on Adding removing laundry After starting the programme you can add or remove laundry if necessary Touch the I button The appliance checks whether reloading is possible If the following appears on t...

Страница 33: ...he spin cycle begins Then switch the appliance off The programme is interrupted and the door lock is released The laundry can be removed Programme end End lights up on the Touch Display and I and Œ displays are off Removing laundry switching off the appliance 1 Press the button till the indicator lamp turns off release the button The appliance is switched off 2 Open the door and remove the laundry...

Страница 34: ...nds adding to the detergent drawer Do not mix different liquid detergents If changing your liquid detergent type manufacturer etc empty the dispenser completely and clean it Do not use products containing solvents caustic agents or volatile substances e g bleach Do not mix detergent and fabric softener Do not use products that have expired or are highly congealed To prevent drying out do not leave...

Страница 35: ...sage strength for ß i Dos and M i Dos are saved for each programme until they are changed again even if the appliance is switched off Topping up the detergent fabric softener If the display for the selected intelligent dosing flashes this means that the amount of detergent or fabric softener in the dispenser is below the minimum fill level The content is sufficient for approx three washes The same...

Страница 36: ...e setting is activated without needing to be confirmed You can touch i Dos buttons to revert to the original setting Note The settings are saved until they are changed again even if the appliance is switched off Manual dosage For programmes that cannot be used with intelligent dosage or if you would prefer to dose manually in which case set intelligent dosage to off add detergent to left hand comp...

Страница 37: ...his appliance Select and start programmes Change programme settings Query the status of programmes Change appliance settings Switch off the appliance Before you can use the Home Connect functions you will need to install the Home Connect app on your smartphone or tablet PC register connect your appliance automatically or manually to your home network you only need to do this the first time and the...

Страница 38: ...nection could not be established fault will appear on the display Check whether your appliance is in range of your home network Try connecting automatically again or connect your appliance manually Connecting to your home network manually If your appliance has already been automatically connected to your home network you can skip the manual connection step If your router does not have a WPS functi...

Страница 39: ... display 4 Press I The appliance will now connect to your Home Connect app 5 Open the Home Connect app on your smartphone or tablet PC and select Connect to add your new appliance Note If your smartphone or tablet PC is still connected to the Home Connect network you will need to connect it to your home network first 6 If your appliance is not shown automatically select Appliance search and then C...

Страница 40: ...r at least 3 seconds ž connect automatically will appear on the display 3 Set the programme to position 5 à reset network settings will appear on the display 4 Press I à yes will appear on the display 5 Press I within the next 10 seconds to confirm à yes Note If this is not confirmed within 10 seconds the settings for the network are not reset Ÿš end will appear on the display The network settings...

Страница 41: ...ur appliance to your smart energy system Energy manager Once you have connected your appliance to the smart energy system Energy manager and activated the Flex Start function you will be able to optimise your energy consumption because your appliance will not start up until your home photovoltaic system can provide sufficient energy or the energy tariff is good Further information and system requi...

Страница 42: ...selection buttons for the Finished in time to set the required time f œ appears on the display for example 3 Press I 4 Press The Flex Start function has now been activated and the appliance will wait to be started by the smart energy system Energy manager If the time changes on the display to f œ for example the smart energy system Energy manager has established a time at which your appliance can ...

Страница 43: ... for use and is only required when you want to use these Home Connect functions for the first time Note Ensure that the Home Connect functions can be used only in conjunction with the Home Connect app Information on data protection can be accessed in the Home Connect app Declaration of Conformity BSH Hausgeräte GmbH hereby declares that the appliance with Home Connect functionality meets the basic...

Страница 44: ...3 seconds The indicator lamp in position 1 is on You can use the button to adjust the volume of the end signal e g Possible setting values Button signal You can touch position 2 and use the button to adjust the volume of the button signal e g Possible setting values Brightness Possible setting values 1 4 You can touch position 3 and use the button to adjust the brightness of the Touch Display e g ...

Страница 45: ...sidue of the rinsing water The duration and the number of rinse cycles depend on the turbidity of the water 2 Cleaning and maintenance Cleaningandmaintenance Warning Risk of death There is a risk of electric shock if touch live components Switch off the appliance and pull out the mains plug Caution Fire and explosion hazard Toxic vapours can be produced by cleaning agents that contain solvents e g...

Страница 46: ...ovable sealing plugs at the front To empty the dispensers first remove the drawer handle as shown below a Pull out the detergent drawer b Pull the catch A on the back of the drawer handle in the centre at the bottom slightly towards you This unlocks the drawer handle B which you can then pull off by lifting it upwards c To empty the dispensers carefully pull off each of the sealing plugs and empty...

Страница 47: ...not immerse it in water Protect the rear drawer connector against water detergent or fabric softener residue if necessary clean the outer surfaces with a soft damp cloth Dry before putting back in e Clean the drawer and the cover with a soft damp cloth or a hand shower Also clean the inner surfaces with a soft damp cloth f Dry the drawer and the cover and put them back together g Push the drawer h...

Страница 48: ...the drain hose out of the retainer Remove the sealing cap and pour the water out into a suitable container Replace the sealing cap and place the drain hose back in the retainer 4 Carefully unscrew the pump cover residual water may leak out Clean the interior pump cover thread and pump housing The impeller in the drain pump must be able to rotate Refit and screw on the pump cover The handle must be...

Страница 49: ...he tap Clean the filter with a small brush b For standard and Aqua Secure models clean the filter on the rear of the appliance Disconnect the hose from the rear of the appliance Use pliers to remove the filter and then clean it 3 Connect the hose and check for leaks 3 Faults and what to do about them Faultsandwhattodoaboutthem Emergency release E g in the event of a power cut The programme continu...

Страница 50: ...supply is blocked on page 49 Is the supply hose kinked or trapped Lights up low water pressure For information only This will not affect the programme progress The programme duration is extended Ó lights up The detergent drawer has not been pushed in completely Push the detergent drawer in correctly E 3610 E 36 alternating display with 10 and End when programme is finished The drain pump is blocke...

Страница 51: ... Energy System energy manager Energy management on page 41 Other displays Switch off the appliance wait for five seconds and then switch it on again If the dis play appears again call customer services Faults Cause Remedy Water is leaking from the appliance Attach the drain hose correctly or replace it Tighten the screw fitting on the supply hose The appliance is not filling with water Detergent i...

Страница 52: ...ing Could the drain pump be blocked Drain pump is blocked on page 48 Could the drain hose at the siphon be blocked The drain hose at the siphon is blocked on page 49 Water is not visible in the drum Not a fault the water is below the visible area The spin result is not sat isfactory Laundry wet too damp Not a fault the unbalanced load detection system has interrupted the spin cycle because the lau...

Страница 53: ...roblems with Home Connect at www home con nect com The availability of the Home Connect functionality depends on the availabil ity of the Home Connect Services e g provision of the app in your country Home Connect Services are not available in every country for further information please check www home connect com Loud noises vibrations and appliance move ment during the spin cycle Is the applianc...

Страница 54: ...he loading door On the back of the appliance Trust the expertise of the manufacturer Contact us By doing so you can be sure that the repairs are carried out by trained service personnel using genuine spare parts J Technical data TechnicaldataDimensions 850 x 600 x 620 cm height x width x depth Weight 78 kg Mains connection Nominal voltage 220 240V 50 Hz Nominal current 10 A Nominal power 1900 2300...

Страница 55: ...s valid for the service life of the appliance 3 It is a prerequisite of all warranty claims that the appliance with Aqua Stop must have been installed and connected correctly in accordance with our instructions this also includes a correctly fitted Aqua Stop extension genuine accessories Our warranty does not cover defective feed lines or fittings leading to the Aqua Stop connection at the tap 4 A...

Страница 56: ...WXUHG E 6 DXVJHUlWH PE XQGHU 7UDGHPDUN LFHQVH RI 6LHPHQV Repair order and advice in the event of faults You can find the contact information for all countries in the attached after sales service directory GB 0344 892 8999 Calls charged at local or mobile rate IE 01450 2655 0 03 per minute at peak Off peak 0 0088 per minute ...

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