Table of contents
SIPIX MO/SD ZN
Entry-ID: 109792654, 04/2021
38
©
S
iem
e
n
s A
G
2021
A
ll r
igh
ts
re
se
rv
e
d
6
Remote Assisted Work
In Remote Assisted Work, two specific digital work tools are available:
•
Audio/Video conference
With SIPX, real-time video transmission as well as communication via audio
and a live chat is possible via a secure VPN tunnel. For example, drawing
notes on the camera image (AR functions) guides the on-site service
technician through the service process.
In addition, the use of data glasses allows hands-free work on field devices by
displaying text or transparent images in the service technician's field of vision
or by following the expert's instructions via audio.
•
Desktop Sharing
Desktop sharing gives the remote expert full access to the SIPIX Service Tool.
In addition, data can be transferred to and from the SIPIX Service Tool in a
secured manner.
6.1
Remote Service Platform (cRSP)
The Remote Service Platform (cRSP) from Siemens is used for remote assisted
work. Compared to a traditional point-to-point connection (P2P), communication via
cRSP offers significant advantages:
•
The graduated security and access concept contains all aspects for secure and
monitored communication
•
Reduction of the administrative effort through central administration of all
system accesses
•
Central monitoring, logging, and reporting with continuous monitoring by the
customer
•
Non-reactive due to separation of the different networks (DMZ)
•
Compatible with general Industrial Security concepts
•
Certified according to TÜV/CERT
