185
Customer Service & Assistance
Gigaset C590 IP / IM-OST EN / A31008-M2215-R601-1-TE19 / appendix.fm / 22.12.10
V
e
rsion 4, 16.0
9
.2005
The other party cannot hear you.
You have pressed the mute button
. The handset is "muted".
¥
Unmute the microphone
.
The number of the caller is not displayed despite CLIP/CLI being activated.
Calling Line Identification is not enabled.
¥
The
caller
should ask the network provider to enable Calling Line Identification.
You hear an error tone
(descending tone sequence)
when keying an input.
Action has failed/invalid input.
¥
Repeat the process.
Watch the display and refer to the user guide if necessary.
No time is specified for a message in the call list.
Date and time have not been set.
¥
Set date/time or
¥
Activate synchronisation with a time server on the Internet via the Web configurator.
Firmware update or VoIP profile download is not performed.
1. If
Currently not possible
is displayed, the VoIP connections may be busy or a download/
update is already being performed.
¥
Repeat the process at a later date.
2. If
File unreadable
is displayed, the firmware file may be invalid.
¥
Use only the firmware available on the preconfigured Gigaset configuration server.
3. If
Server not accessible
is displayed, the download server may not be accessible.
¥
The server is currently not accessible. Repeat the process at a later date.
¥
You have changed the preconfigured server address. Correct the address. If necessary,
reset the base.
4. If
Transmission error XXX
is displayed, an error has occurred during the transmission of
the file. An HTTP error code is displayed for XXX.
¥
Repeat the process. If the error occurs again, consult the Service department.
5. If
Check IP settings.
is displayed, your phone may not be connected to the Internet.
¥
Check the cable connections between the base and router and between the router
and the Internet.
¥
Check whether the phone is connected to the LAN, i.e., it can be reached at its IP
address.
You cannot establish a connection to the phone with your PC's Web browser.
¥
When establishing a connection, check the phone's local IP address that has been
entered. You can check the IP address on your handset
¥
Check the connections between the PC and base. Transmit a ping command to your base,
e.g., from your PC (ping <base's local IP address>).
¥
You have tried to reach the phone via a secure http (https://...). Try again with http://....
Exclusion of liability
Some displays may contain pixels (picture elements), which remain activated or
deactivated. As a pixel is made up of three sub-pixels (red, green, blue); it is pos-
sible that pixel colours may vary.
This is completely normal and does not indicate a fault.
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