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9
Troubleshooting
9.1
Overview of possible errors and faults
Table 10: Errors and faults
Situation
Error/fault
Mounting
■
Device poorly aligned to the object (e.g.
dazzle).
Electrical installation
■
Data interfaces of the device incorrectly wired.
Programming
■
See SICK AppSpace interface documentation (troubleshooting
of individual objects and functions).
Operation
■
Trigger control incorrect and/or not suitable for the object.
■
Device faults (hardware/software).
9.2
Detailed fault analysis
9.2.1
LEDs on the device
The conditions that can be read from the LED on the device housing (
indicators and functions", page 16
) include:
■
Operational readiness (Ready)
■
Analysis result status (Pass or Fail)
■
Hardware fault
■
Firmware download status
■
Connection status of the device
The LED display can indicate any errors or faults with this. Further information for this
can be found in the system information.
9.3
SICK service
If you require any technical information, our SICK Service will be happy to help. To find
your agency, see the final page of this document.
NOTE
Before calling, make a note of all type label data such as type code, serial number, etc.,
to ensure faster processing.
9.4
Repairs
Repair work on the device may only be performed by qualified and authorized personnel
from SICK AG. Interruptions or modifications to the device by the customer will invalid‐
ate any warranty claims against SICK AG.
9.5
Returns
b
Do not dispatch devices to the SICK Service department without consultation.
b
The device must be sent in the original packaging or an equivalent padded pack‐
aging.
TROUBLESHOOTING
9
8019946/1EJ6/2022-02 | SICK
O P E R A T I N G I N S T R U C T I O N S | InspectorP63x Flex C-mount and S-mount
47
Subject to change without notice