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LC-43LB371U/LC-50LB371U 43"/50" 1080p, 60Hz, LED Sharp Roku TV
Roku
Network
Some features
are not
available
The wrong TV mode may
be selected
• You may have
Set up for store mode
when you set up your
Sharp Roku TV. Store use mode is for retail environments only.
In
Store use mode
, some of your Sharp Roku TV’s features are
missing or limited. If you selected
Set up for store use
and
you want to change to
Set up for home use
, you have to reset
your Sharp Roku TV to the factory defaults. See
on page
.
Go to
Settings>System>Factory reset
.
Symptom
Possible cause
Try this...
I can’t turn my
Sharp Roku TV
on with the
Roku mobile
app
Sharp Roku TV is “asleep”
• You will need to use the physical remote button to “wake up”
or turn on your Sharp Roku TV.
I can’t find my
Sharp Roku TV
with the Roku
mobile app
Sharp Roku TV and
mobile app not on same
wireless network
• Make sure that your Sharp Roku TV and the mobile app are on
the same network.
Sharp Roku TV not
powered or working
normally
• Make sure that your Sharp Roku TV is connected to a working
power outlet and that your Sharp Roku TV is turned on. See
on page
I cannot screen
mirror to my
Sharp Roku TV
Sharp Roku TV on older
software
• Always keep your Sharp Roku TV updated. See
on page
.
Go to
Settings>System>Software update
.
Mobile device not
supported
• Screen mirroring is a beta feature currently, so a select set of
devices will work.
Symptom
Possible cause
Try this...
I cannot
connect to the
Internet
Network connection
may not be set up
• If you did not connect to the Internet when you first set up
But what if I didn’t connect my Sharp
on page
Network name or
password may have
changed
• If your network name or password had changed, you need to
update your network connection. See
on page
Streaming
keeps pausing
to load more
data
Wireless LAN not
optimized
• Rotate wireless router slightly
• Elevate the router
• Turn off other wireless connections
• Use 5.0Ghz, if possible. Sharp Roku TVs supports dual band.
Insufficient broadband
speed
• Turn off other wireless connections that may also be using
bandwidth.
Symptom
Possible cause
Try this...