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sharkclean .com
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1-800-798-7398
TROUBLESHOOTING GUIDE
WARNING:
Always turn off Power switch before performing any maintenance.
If any error lights are illuminated or flashing on your Shark ION ROBOT
™
, see the error
code chart below:
ONE (1) YEAR
LIMITED WARRANTY
The 1-Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC
. Warranty coverage applies to the original owner and to the original product only and is
not transferable. Power pack is not covered by 1-year warranty.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 1 year
from the date of purchase when it is used under normal household conditions and maintained according to the
requirements outlined in this instruction manual, subject to the following conditions and exclusions.
What is covered in my warranty?
1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion,
will be repaired or replaced for up to 1 year from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If
the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options
available to you, including the possibility of upgrading to our VIP Warranty Service Options for select
product categories.
1. Normal wear and tear of wearable parts such as filters, pads etc., which require regular maintenance
and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A
fee of $24.95 for return shipping costs will be charged at the time of return shipment of the repaired or
replacement unit.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the
product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.
Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the
warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and
product specialists are also available at 1-800-798-7398 to assist with product support and warranty
service options.
How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call
1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at
that time.
For Customer Service hours, visit sharkclean.com
Replacement parts are available for purchase at sharkclean.com. For more information on which parts are
classified as wearable and non-wearable, please visit sharkclean.com/warranty
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above
may not apply to you.
ERROR CODE
SOLUTION
All LED lights are off
Unit is turned off. Cycle power switch. If no response,
plug in to charge unit.
DOCK and SPOT alternate
flashing
A side brush is stuck. Remove debris from side
brushes.
DOCK and SPOT flashing
together
Something is stuck in the main brushroll. Remove
obstruction.
CLEAN flashing blue
The front wheel sensor, drop sensor, or bumper is
reporting an error. Make sure your robot is able to
move freely by moving it to a new location on a level
surface. Make sure the front bumper is not stuck. If
Clean light continues to flash blue, remove the front
wheel and clean the wheel cavity.
SPOT flashing blue
The unit cannot move due to surface or obstruction.
Move robot to a new location.
CLEAN flashing red
Cliff sensors are reporting an error. Wipe cliff sensors
with a clean cloth.
Robot cannot start due to an error. Ensure your robot is
on a level surface with no obstructions.
“!” symbol flashing
Suction motor failure. Remove blockages and clean
filters. Remove dust bin and make sure nothing is
blocking suction.
CLEAN flashing red and “!”
stays solid red
Your charger is experiencing an issue. Please contact
Customer Service at 1-800-798-7398.
“!” and DOCK and SPOT
flashing together
Your robot’s BotBoundary™ sensors are reporting an error.
Please contact Customer Service at 1-800-798-7398.
CLEAN solid red
The dust bin has been removed and needs to be
reinserted.
CLEAN solid blue
Your robot is in sleep mode. Press the Clean button on
the robot or any button on the remote to start it again.
