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sharkclean .eu
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sharkclean .eu
When a consumer buys a product in the Europe, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”)� You can enforce these rights against your retailer� However, at Shark
®
we are so
confident about the quality of our products that we give the original product owner an additional manufacturer’s
guarantee of up to five years (2 years standard plus 3 on registration) These terms and conditions relate to our
manufacturer’s guarantee only - your statutory rights are unaffected�
The conditions below describe the prerequisites and scope of our guarantee� They do not affect your statutory
rights or the obligations of your retailer and your contract with them�
The Lithium ION power pack is not covered by the 5 year guarantee (see battery guarantee on next page)
Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment� Your new machine needs to work
properly for as long as possible� The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality�
Every Shark
®
machine comes with a free parts and labour guarantee� Our customer service helpline (0800 862
0453) is open from 9�00am to 6�00pm Monday - Friday� It’s free to call, and you’ll be put straight through to a
Shark® representative� You’ll also find online support at
www.sharkclean.eu
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase� To save time, you’ll need the following
information about your machine:
• Date you purchased the machine (receipt or delivery note)
• To register online, please visit www�Sharkclean�eu/register-guarantee� Products purchased directly from Shark®
are automatically registered�
IMPORTANT
• Both the 2 years and the extended 3 years guarantee will only cover your product from the date of purchase�
• Please keep your receipt at all times� Should you need to use your extended guarantee we will need your receipt
to verify the information you have supplied to us is correct� The inability to produce a valid receipt may invalidate
your guarantee�
What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch� If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark® vacuum and hear the latest news about new Shark® technology and launches�
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details�
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for a
total of up to five years (2 years plus 3 years on registration)�
What is covered by the free Shark® guarantee?
Repair or replacement (at Shark’s discretion) of your Shark® machine, including all parts and labour� A Shark®
guarantee is in addition to your legal rights as a consumer�
What is not covered by the free Shark® guarantee?
1� Blockages - for details of how to unblock your vacuum cleaner, please refer to the instructions�
2� Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc�
3� Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark® instructions supplied with your machine�
4� Use of the vacuum cleaner for anything other than normal domestic household purposes�
5� Use of parts not assembled or installed in accordance with the operating instructions�
6� Use of parts and accessories which are not Shark® Genuine Components�
7� Faulty installation (except where installed by Shark®)�
8� Repairs or alterations carried out by parties other than Shark® or its agents�
9� The Lithium ION power pack battery� Please see next page for battery guarantee�
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time� We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has lapsed� In this case please contact our
Freephone customer service help line and ask about our out of guarantee programme, on 0800 862 0453�
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum� You’ll
find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at www�sharkclean�eu�
Please remember that damage caused by use of non-Shark® spares is not covered under your guarantee
FIVE (5) YEAR LIMITED GUARANTEE
When a consumer buys a product in the Europe, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”)� You can enforce these rights against your retailer� However, at Shark® we are so
confident about the quality of our products that we give you an additional manufacturer’s guarantee of two years�
These terms and conditions relate to our manufacturer’s guarantee only - your statutory rights are unaffected�
Every Shark® machine comes with a free parts and labour guarantee� Our customer service helpline
(0800 862 0453) is open from 9�00am to 6�00pm Monday - Friday� It’s free to call, and you’ll be put
straight through to a Shark® representative� You’ll also find online support at www�Sharkclean�eu/uk�
IMPORTANT
• The manufacturer’s guarantee covers your product for 2 years starting on the date of delivery�
• Please keep your receipt at all times� Should you need to use your guarantee we will need your receipt to verify
the information you have supplied to us is correct� The inability to
produce a valid receipt may invalidate your guarantee�
How long are new Shark® battery guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner
is guaranteed for a total of two years�
What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® machine (at Shark’s discretion to decide whether to replace or repair)
including all parts and labour� A Shark® guarantee is in addition to your legal rights as a consumer�
What is not covered by the free Shark® guarantee?
1� Normal wear and tear of parts which require regular maintenance and/or replacement to ensure the proper
functioning of your unit�
2� Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the vacuum cleaner which is not in accordance with the Shark® Instructions supplied with your machine�
3� Use of the vacuum cleaner for anything other than normal domestic household purposes�
4� Use of parts not assembled or installed in accordance with the instructions�
5� Use of parts and accessories which are not Shark® spares�
6� Faulty installation (except where installed by Shark®)�
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum� You’ll
find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at www�Sharkclean�eu�
Please remember that using non-Shark® spares may invalidate your manufacturer’s guarantee� However, your
statutory rights are unaffected�
TWO (2) YEAR LIMITED BATTERY GUARANTEE
ENGLISH
