TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
SOLUTION
The gearmotor
is not working
No power supply
to motors
Check voltage presence on motor power supply input
terminals
Ensure that the power cable is not detached and is intact
(cable replacement must be carried out by an authorised
technician)
Check the control unit fuses
No power supply
to control unit
Check the mains fuse and presence of mains power voltage
Motor thermal protection
activated
Leave the motor stationary for at least 10-15 minutes and then
check operation again
The gate
does not
complete
its travel
Gate blocked
Ensure that there are no obstacles by moving the gate manually.
Remove any obstacles if present.
Unsuitable bracket
position
The brackets are not positioned according to values A, B,
and C
The gate is slow
and start-up
is problematic
Capacitor failure
Measure the capacitor capacity and replace
if necessary
Incorrect motor force
setting
Repeat programming, increasing the motor force by means
of the potentiometer “Power”
Incorrect work
times
Repeat the work time programming
Start-up torque
deactivated
Check the relative microswitch on the board
Incorrect deceleration
settings
Ensure that the set deceleration speed is sufficient to move
the gate; if necessary disable deceleration
(dip2 SW2 set to ON)
K
IT
/3
0
-3
9
F
I
E
1
0
1
8
1
1
0
6
0
7
-
A
4
V
f/
r
-
IS
K
IT
3
0
F
-I
S
-E
The remote
control range
is reduced
Unsuitable antenna
connection
Check that the antenna is connected correctly to
terminals 23 and 24
External antenna
required
To permit maximum reception distance, replace the
internal antenna on the flashing light with an external
one (SERAI OG/50 -SR 25.50)
SOG/4A receiver
in use
Replace the built-in receiver with the SOG/4A
card
E L E T T R O N I C A P A D O V A
I
S
IN
C
E
1
9
6
5
M A D E I N I T A L Y
VIA ENRICO FERMI, 22
35020 LEGNARO - PADOVA
I T A L I A
PHONE +39 049 79 08 58
FAX +39 049 88 30 529
E-MAIL [email protected]
WEB www.serai.com
TERMS OF GUARANTEE
The company reserves the right to make modifications to the equipment without prior notice thereof. SERAI products are covered by a standard guarantee with a term of 24 months.
Coverage starts on the date on which the tax document constituting proof of purchase is issued and guarantee services shall be provided on the company's premises at Legnaro - PD -
or at the Authorised Service Centres. Carriage costs shall be borne by the Customer.
CE CONFORMITY DECLARATION
SERAI spa declares that the product KIT/30F, KIT/39F has been desifned and manufactured according to the above mentioned directives and standards
WEEE DIRECTIVE 2002/96/EC
This appliance was manufactured after 13/08/2005. To protect the environment: when the equipment is no longer needed, take it to a special WEEE (Waste Electric and
Electronic Equipment) collection centre. Do not dispose of it with normal household waste.
