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© Sealevel Systems, Inc.
SeaI/O | SL9049 11/2021
Troubleshooting - SeaMAX
By using this software and following these simple steps, most common problems can be eliminated without
the need to call Technical Support.
1.
Read this manual thoroughly before attempting to install the adapter in your system.
2.
Uninstall any previous versions of the SeaMAX software before installing any new versions.
3.
Install SeaMAX Software Suite first, before connecting any Sealevel I/O devices
. After installing the
software then proceed to adding the hardware. This places the required installation files in the correct
locations. After installing the software, proceed with adding the hardware.
4.
Confirm that all screw terminal connections are correct and secure and that the correct cables
are being used, including network cables (crossover vs. patch cables).
5.
You can use standard network patch cables (straight-through cables) to connect SeaI/O
modules together via the pass-through connectors on the left side of the module. Crossover
cables should never be used to connect two or more SeaI/O modules together. Crossover
cables should
only
be used to connect an Ethernet SeaI/O module to a host without going
through an Ethernet hub or switch.
6.
On SeaI/O modules, verify that the device address (slave ID) is properly set. Refer to the
Hardware Configuration
section of this manual for instructions on setting the device slave ID.
7.
Use the MaxSSD utility to verify proper installation. MaxSSD is designed to simplify the
installation, configuration, and diagnostics of Sealevel SeaI/O modules.
8.
If the SeaI/O modules only sometimes respond to a
Get
operation or return invalid data, you
may have termination improperly set. Refer to the
Hardware Configuration
section of this
manual for instructions on properly setting line termination and pull-up/pull-down resistors.
9.
Refer to the
Troubleshooting Ethernet Modules
section on the following page for additional
steps regarding Ethernet (E-series) SeaI/O modules.
If these steps do not solve your problem, please call Sealevel Systems’ Technical Support, (864) 843
-4343. Our
technical support is free and available from 8:00AM-5PM Eastern Time, Monday through Friday. For email
support contact:
mailto:[email protected]
.