Sistemi Elettronici
di Apertura Porte e Cancelli
International registered trademark n. 804888
®
English
49
TROUBLESHOOTING
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Advices
Make sure all Safeties are turned ON
Problem Found
Possible Cause
Solutions
Operator doesn’t respond to
any START impulse
a) Check the connected N.C. contacts
b) Burnt fuse
a) Check the connections or the jumpers on the connections of
the safety edge or of the stop and of the photocell if connected
b) Replace the burnt fuse on the control unit
Operator does not run and
diagnostic display not on.
a) No power to control board
b) Open fuse
c) Defective control board
d) If on battery power only, low or dead
batteries
a) Check AC power
b) Check fuses
c) Replace defective control board
d) Charge batteries by AC or solar power or replace batteries
Operator does not respond to a
wired control/command
(example: Open, Close, etc.)
a) Check Open and Close command input
b) Stop button is active
c) Reset button is stuck
d) Entrapment Protection Device active
e) If on battery power only, low or dead
batteries
a) Check all Open and Close inputs for a stuck on input
b) Check Stop button is not stuck on
c) Check Reset button
d) Check all Entrapment Protection Device inputs for a stuck on
sensor
e) Charge batteries by AC or solar power or replace batteries
Operator does not respond to a
transmitter
a) Stop button is active
b) Reset button is stuck
c) Poor radio reception
a) Check Stop button is not stuck on
b) Check Reset button
c) Check if similar wired control operates correctly. Check
antenna wire
Motor turn only one way
a) Try to invert the motor phase and watch if
the motor change or not the direction
a) If the motor is blocked change the cable if the motor go only
in one direction the motor relay direction is damaged
Gate doesn’t move while the
motor is running
a) The motor is in the released position
b) There is an obstacle
a) Re-lock the motor
b) Remove obstacle
Gate doesn’t reach the
complete
Open / Closed position
a) Wrong setting of the limit switches
b) Error on programming
c) Gate is stopped by an obstacle
d) Torque too low
e) Gate is too heavy for automatic slow-down
a) Set limit switches
b) Repeat programming
c) Remove obstacle
d) Increase torque parameter
e) Set the slow-down on OFF
Gate opens but doesn’t
close
a) The contacts of the photocells are
connected and open
b) The stop contact is connected and open
c) The edge contact is open
d) Ammeter alarm
a) b) c) Check the jumpers or the connected devices and the
signals indicated on the warning lamp
d) Check if the ammeter alarm has intervened and eventually
increase the torque parameter
Gate doesn’t close
automatically
a) Pause time set too high
b) Control unit in semi-automatic logic
a) Adjust pause time
b) Set the pause parameter on a different value from the OFF
Gate moves, but cannot set
correct limits
a) Gate does not move to a limit position
b) Gate is too difficult to move
a) Use manual disconnect, manually move gate, and ensure gate
moves easily limit to limit. Repair gate as needed
b) Gate must move easily and freely through its entire range,
limit to limit. Repair gate as needed
Gate does not fully open or
fully close when setting limits
a) Gate does not move to a limit position
b) Gate is too difficult to move
a) Use manual disconnect, manually move gate, and ensure gate
moves easily limit to limit. Repair gate as needed
b) Gate must move easily and freely through its entire range,
limit to limit Repair gate as needed
Gate stops during travel and
reverses immediately
a) Control Open/Close becoming active
b) The obstacle sensitivity is too low
c) Low battery voltage
a) Check all Open and Close inputs for an active input
b) Check the obstacle sensitivity value and try to increase this
parameter
c) Battery voltage must be 23.0 Vdc or higher. Charge batteries
by AC or solar power or replace batteries
