sComm UbiDuo Скачать руководство пользователя страница 38 | Manualshive

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Troubleshooting

Before contacting sComm Support, review this list of problems to see
whether the issue you are experiencing is listed below. Follow the steps
in the Solution section.

Problem

Solution

UbiDuo will not
power ON

1) Plug the UbiDuo AC power cord into the “DC IN”
port.
2) Look to see whether a yellow or a green light is
visible in either the B1 or B2 location.
3) Wait for at least 2 minutes before pressing the
Power button.
4) Push and HOLD the power button for three
seconds. The UbiDuo should power up when the
button is released.

UbiDuo freezes up

Insert the end of a paper clip, safety pin, or other
small, thin object into the reboot port on the side of
the UbiDuo.

Auto-Link icon does
not appear, cannot
start chat session
with other half of
UbiDuo

Power down both halves of the UbiDuo as
described in the Turning off the UbiDuo section,
and then restart the UbiDuo. If the Auto-Link icon
does not appear with the seatbelt buckled, repeat
this action until the icon does appear. If the icon
does not appear, the wireless capability has been
damaged. Please call the Support line.

Customer Assistance

If you have reviewed the Troubleshooting section of this guide, and you
are still experiencing problems with your UbiDuo, contact sComm
Support by calling us at any of the numbers below.

Toll free

866-505-7008 (voice) or 866-505-7001 (TTY/Sorenson videophone)

In the Kansas City area

816-350-7008 (voice) or 816-350-7001 (TTY/Sorenson videophone)

Representatives are available between 8 a.m. and 5 p.m. Central time.
Or you can email us with your question or issue at

[email protected]

. You can also contact sComm using

any videophone service by using vp.scommonline.com in place of the IP
address.

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Содержание UbiDuo

Страница 1: ...UbiDuo User Manual V2 D ...

Страница 2: ...ce of service may be required But if advance notice isn t practical the telephone company will notify you as soon as possible In the event such a disconnection is deemed necessary you will be advised of your right to file a complaint with the FCC The telephone company may make changes in its facilities equipment operations or procedures that could affect the operation of the equipment If this happ...

Страница 3: ...r is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This portable transmitter with its antenna ...

Страница 4: ...r to the following would be suitable NOTICE The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence Numbers of all the devices does not e...

Страница 5: ...Section 2 6 of RSS 102 This portable transmitter with its antenna complies with Industry Canada RF Exposure Limits for General Population Uncontrolled Exposure ...

Страница 6: ...lit Screen Chat 15 Call Ubi4Tel 15 Using the Ubi4Tel Feature 16 Receiving a Telephone Call 16 Ending a Telephone Call 16 Saving a Telephone Conversation 16 Saving a Contact s Name and Number 17 In Range 17 Inviting Other UbiDuos to Chat 17 Holding a Three way Conversation 18 Holding a Four way Conversation 19 No Units in Range 19 Auto Link 19 Brightness 21 Contrast 21 Backlight 22 Time Date 22 Mod...

Страница 7: ...a Computer 30 Deleting a Saved Conversation 30 Function Keys 30 Shift F Keys 31 Alt F Keys 32 Ctrl F Keys 33 Features for People with Low Vision 35 Reverse Video 35 Backlight 35 Brightness 35 Contrast 35 Font 35 Key Repeat Rate 36 Turning off the UbiDuo 36 Charging the Batteries 36 Troubleshooting 37 Customer Assistance 37 Ordering Accessories 38 Bag 38 Warranty information 38 ...

Страница 8: ... does not connect to the Internet so there are no monthly access fees to pay The UbiDuo has TTY capabilities built in which we call the Ubi4Tel feature however it is so much more Once you use Ubi4Tel to communicate over the telephone lines you ll never want to use an old fashioned TTY again Please remember though the UbiDuo is designed specifically for face to face communication We hope that every...

Страница 9: ...jury The UbiDuo was manufactured to be fairly rugged but that does not mean you can throw it around Please treat this as you would a laptop computer do not drop it do not spill liquids on it although the keyboard is water resistant repeated spills may cause damage and do not unscrew the back of the UbiDuo to remove the casing Only use an AC DC adapter to charge the units The UbiDuo will operate on...

Страница 10: ...phone PDA port Reserved for future use Phone port Telephone line connects here for Ubi4Tel feature IC IR indicators Incoming chat request IC is lit up when someone is requesting a chat session in range IR is lit up when another UbiDuo is in range This corresponds with the lights on the front side of the UbiDuo IC blue light IR white light Power button Turn the UbiDuo on and off with this button US...

Страница 11: ...verse Video for clients with low vision the battery bars will be white and will turn black as the battery wears down Read more about Reverse Video in the Features for People with Low Vision section of this manual Read more about the batteries and how to charge them in the Charging the Batteries section of this manual 3 Date Right underneath that is the time indicated in hours minutes and seconds W...

Страница 12: ... conversation 4 Auto Link Use Auto Link to automatically connect to other UbiDuos within range or to keep others from automatically linking to you 5 Settings Check your settings or change your default settings 6 Saved conversations Save a conversation or view saved conversations Split Screen Chat When the UbiDuo is first turned on the Split Screen option is the default To open the Split Screen and...

Страница 13: ...d and you will return to the Split Screen NOTE If your UbiDuo fully loses power any saved chats stored on the UbiDuo will be lost You must download them to a PC NOTE Any conversations you have saved will be deleted when you download software to the UbiDuo Before updating your software you should transfer your saved conversations to a PC if you do not want them to be deleted NOTE Conversations are ...

Страница 14: ...xt you type will appear normal Italicizing text To make your text appear in italics slanted press Tab four times to highlight the Italics icon on the toolbar and press Enter Any text that you type after that will appear in italics NOTE When you set your text to appear in italics Function Key menus will be in italics also Read more about Function Key menus later in this manual NOTE Setting your tex...

Страница 15: ...r has typed at the bottom of your screen function key menus will be changed to that size font also it will not change the size of the font on your chat partner s unit They must change the size of the font themselves on their unit NOTE Font size defaults to 16 point font To change the default so that text always appears larger review the Settings section of this manual To change the font to another...

Страница 16: ...o four people No longer do you have to wait for the other person to finish typing while you are unable to interrupt if you have a question or comment With the Ubi4Tel feature you can both type at the same time You don t have to use GA QM or SK unless you want to NOTE To communicate in real time at the same time over the phone each person must have a UbiDuo If one person is on a regular TTY and one...

Страница 17: ...Chat section later in this manual Receiving a Telephone Call To receive a phone call using the Ubi4Tel feature you must have the UbiDuo plugged in to the telephone line and the UbiDuo must be on NOTE For information on how to adjust the length of time it takes for your UbiDuo to answer an incoming call see the Modem section later in this manual Ending a Telephone Call To end the call press Alt F10...

Страница 18: ...me screen where again you will have to tab or use the arrow keys to select Call In Range The In Range functionality shows what other UbiDuos are within 1000 feet of your UbiDuo These units will show up in a list on your machine however they will not be able to access your conversation unless you invite them to chat Inviting Other UbiDuos to Chat If other UbiDuo users have assigned unit IDs to thei...

Страница 19: ...e way Conversation The UbiDuos are designed to enable a group of up to four people to communicate freely To invite another UbiDuo to join your chat go to the Main Menu and select the In Range icon This is what the screen will look like when there is one other UbiDuo within range On the screen one Unit I D is the other half of the UbiDuo the other two I D s are two halves of another UbiDuo To add a...

Страница 20: ...en will divide into four parts as shown here No Units in Range If there are no other UbiDuos within the 1000 foot range an error message will appear Press Enter to return to the Main Menu Auto Link When the Auto Link feature is set to On shown in the top right hand corner of the Main Menu whenever your UbiDuo is on anyone can open up a Split Screen window and chat with you without requesting permi...

Страница 21: ...ettings for the UbiDuo That is you can change the font setting so that it is always a larger size instead of changing it each time you use the UbiDuo Changes you make through the Settings screen will not change until you go back in through this screen and change them again They will remain the same no matter how many times you turn on and off the UbiDuo Each UbiDuo can have its own settings too If...

Страница 22: ...can adjust the brightness of the screen when you have the reverse video feature on See the Features for People with Low Vision section later in this manual Contrast To select Contrast press Tab once or arrow key to highlight the Contrast icon and press Enter The Contrast setting controls how light or dark the text is against the background The default setting for the backlight is 4 To change the C...

Страница 23: ... always be off when you use your UbiDuo press Tab or use the right arrow key to highlight Off and press Enter You will return to the Main Settings Menu Now whenever you turn on your UbiDuo the backlight will be off You will have to manually turn on the backlight by pressing End in the top right hand corner of the keyboard any time you want it on Time Date To select Time Date press Tab three times ...

Страница 24: ...creen as show below This setting enables the Ubi4Tel feature to connect to the telephone line The default is one second This means that if a phone call comes in to the UbiDuo the UbiDuo will answer the call in one second If you change the length of time it will take longer for the UbiDuo to answer the phone call NOTE For hearing users a call coming in from a UbiDuo gives a high pitched squeal much...

Страница 25: ...t session This would help you for example if you were planning to have a conversation and you needed to know who said what If you assign Unit I D s to each half of the UbiDuo and set the Unit I D to display the default is to show the Unit I D s you could save the conversation and later review it without confusion Font To select Font press Tab seven times or use the arrow keys to highlight the Font...

Страница 26: ...developed by sComm you will be notified at the email address you registered with that it is available for download at the sComm website To update software to the UbiDuo you must first save the software release to your PC by downloading it from the sComm website or from the email in which you received it These instructions are divided into three parts because you first start the process on your Ubi...

Страница 27: ...Update Software screen will appear To update the software press Yes The next step is shown Part Two PC On your PC when you press Enter it should detect a new device and open an Explorer window If your PC does not open a new Explorer window go to My Computer and look for a new Removable Disk In the example below the PC already had one Removable Disk E the UbiDuo was added as Removable Disk F ...

Страница 28: ... 1 Contains the new software file that was downloaded from the sComm website Window 2 Represents the UbiDuo which in this example showed up on the PC as Removable Disk F Use the mouse on your computer to drag and drop the new software file from Window 1 to Window 2 ...

Страница 29: ...he software update file After you press Enter the UbiDuo will post a series of windows informing you of progress of the software update The last message window on the UbiDuo will tell you that the software update was successful and that the unit will power off as shown below NOTE Unplug the USB cable from the UbiDuo before powering it back up NOTE You must download software to each half of the Ubi...

Страница 30: ...aved as long as the UbiDuo does not fully run out of power If you are using the UbiDuo without plugging it in and the battery dies your saved conversations will be lost You must keep the battery charged even a little bit to keep your conversations NOTE Conversations are limited to 20 KB in size If you try to save a conversation larger than 20 KB the UbiDuo will save only the first 20 KB of data Th...

Страница 31: ...nt to save to open it then click the File menu in the top left side of the box Select Save As to save it to your computer You also can highlight the text press Ctrl C to copy it open a Word file and press Ctrl V to paste it into Word NOTE The UbiDuo must be on for the computer to recognize it and the saved files Deleting a Saved Conversation If you want to delete a conversation that you have saved...

Страница 32: ...u This action is only available when you are chatting Shift F5 Change your font sizes This action is only available when you are chatting and you can only change the font on the half of the UbiDuo you are using Shift F6 End an active chat session Your conversation is not affectedwhen you end the chat This will allow you to save the conversation after a chat session has ended This key is only activ...

Страница 33: ...unctionality assigned to this action Alt F3 There is no functionality assigned to this action Alt F4 There is no functionality assigned to this action Alt F5 Change the screen to show either Black text on white background White text on black background This action is availabe in any mode Alt F6 Set the keyboard Key Repeat Rate To learn more about the Key Repeat Rate see the Features for People wit...

Страница 34: ...tion key at the same time to perform the following tasks Ctrl Function Key Help Ctrl F1 Show Ctrl function key definitions This action is availabe in any mode Ctrl F2 Show or hide the Chat Toolbar on the other half of the UbiDuo the remote DCP Your own toolbar on your half of the UbiDuo will not be affected when you use Ctrl F2 This action is only available when you are chatting Ctrl F3 Save the c...

Страница 35: ...l F9 Set chat prompt This action is only available when you are chatting Ctrl F10 Set chat prompt UNIT ID This action is only available when you are chatting Ctrl F11 Enter the standard professional greeting into the conversation This action is only available when you are chatting If you are starting a new conversation with someone in a professional setting press Ctrl F11 to begin the chat with th...

Страница 36: ...ys off from the Main Menu go to the Settings screen and select the Backlight icon Brightness Increasing or decreasing the brightness can sometimes improve readability From the Main Menu go to the Settings screen and select the Brightness icon to adjust the brighness This feature works when the reverse video is on too Contrast Changing the contrast between the background and the text can sometimes ...

Страница 37: ...ug them into the wall Batteries will be fully charged in 10 hours Plug each wall charger into the wall charger port DC IN on the far end of the right hand side of each unit and plug the other end of each cord into a wall outlet After you have fully charged the unit 10 hours use the UbiDuo until the batteries completely run down Then recharge the UbiDuo for another 10 hours Taking these steps will ...

Страница 38: ...f of UbiDuo Power down both halves of the UbiDuo as described in the Turning off the UbiDuo section and then restart the UbiDuo If the Auto Link icon does not appear with the seatbelt buckled repeat this action until the icon does appear If the icon does not appear the wireless capability has been damaged Please call the Support line Customer Assistance If you have reviewed the Troubleshooting sec...

Страница 39: ...ng conditions The UbiDuos shall be clean and free from grease or grime or discoloration Should a UbiDuo Model 200A have any of the above listed cosmetic defects sComm will remedy of provide a replacement UbiDuo The UbiDuo Model 200A that is returned must be returned in its original container or container of similar structure and protective rigidity transportation prepaid to the address provided by...

Страница 40: ...he remedies provided for in this limited warranty or for consequential or incidental damages including without limitation any liability for third party claims against you for damages for products not being available for use or for lost data or lost software Our liability will be no more than the amount you paid for the product that is the subject of a claim This is the maximum amount for which we ...

Страница 41: ...ss for a particular purpose of reliability or availability of accuracy or completeness of responses of results of workmanlike effort of lack of viruses and of lack of negligence all with regard to the Software and the provision of or failure to provide support or other services information software and related content through the Software or otherwise arising out of the use of the Software Also th...

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