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11. Troubleshooting & Maintenance
Problems
Potential Causes
Solutions
Colour losing or no
video signal output.
The connecting cables may
not be connected correctly
or it may be broken.
Check whether the cables are
connected correctly and in
working condition.
Fail or loose connection.
Make sure the connection is
good.
No output image when
switching.
No signal at the input /
output end.
Check with oscilloscope or
multimeter if there is any signal
at the input/ output end.
Fail or loose connection.
Make sure the connection is
good.
Input source is with HDCP
while the HDCP compliance
is switched off.
Send command /%[Y]/[X]:1. or
change HDCP compliance
status in GUI.
The display doesn’t
support the input
resolution.
Switch for another input
source or enable the display
to learn the EDID data of the
input.
Cannot control the device
via front panel buttons.
Front panel buttons are
locked.
Send command /%Unlock; or
select unlock in GUI interface
to unlock.
Cannot control the device
via IR remote.
The battery has run off.
Change for new battery.
The IR remote is broken.
Send it to authorized dealer
for repairing.
Beyond the effective range
of the IR signal or not
pointing at the IR receiver.
Adjust the distance and angle
and point right at the IR
receiver.
The IR receiver connected
to IR IN/ IR ALL IN port is
not with carrier.
Change for an IR receiver with
carrier.
Power Indicator remains off
when powered on.
Fail or loose power
connection.
Check whether the cables are
connected correctly.
EDID management does
not work normally.
The HDMI cable is broken
at the output end.
Change for another HDMI
cable which is in good working
condition.
SC38.MX16
Scion Tech
User Manual
Tel: +44 (0) 1635 862484
www.scion-tech.co.uk
