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REFERENCES
8-4. Troubleshooting. Check the following before calling the service centre
PROBLEM
SOLUTION
The refrigerator does not
work at all or it does not
chill sufficiently.
• Check if the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the
freezer or fridge inner temperature. If it is, set the freezer or fridge to a
colder temperature.
• Is the refrigerator in direct sunlight or located near a heat source?
If so, it may not be able to cool sufficiently. Install it in a location that is
out of direct sunlight and not near a heat source.
• Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
If so, it may not be able to cool sufficiently. Keep it an appropriate
distance from the wall.
• Is there too much food inside so that the food is blocking the outlet
vent? To keep the refrigerator at a suitable temperature, do not fill the
refrigerator with too much food.
The food in the fridge is
frozen.
• Check if the set temperature on the digital display is too low.
If so, raise the set temperature inside the refrigerator.
• Is the temperature too low in the room? Set the refrigerator warmer.
• Did you store food with a high moisture content in the coldest part of
the refrigerator or near the cooling outlet vent? Try moving those items
to the other shelves in the fridge instead of keeping them in the colder
areas or bins.
You hear unusual noise or
sounds.
• Check if the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper
ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• If you hear a “ticking” sound from inside the refrigerator, this is normal.
It occurs because various parts contract or expand in response to
temperature changes in the refrigerator interior.
• If it sounds as if something is hitting something else inside the
refrigerator, this is normal. The sound is caused by the compressor
operating at high capacity.
The cabinet-door sealing
area of the appliance is
hot and condensation is
occurring.
• Some heat is normal as anti-condensators are installed in the vertical
hinged section of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave
the door open for a long time.
The Ice Maker is not
producing ice.
• It may take longer to make ice if the refrigerator is not sufficiently cool,
such as when the refrigerator was first installed.
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Check if the water filter is properly installed. If it is not properly installed,
the ice making function may not work.
You can hear water
bubbling in the refrigerator.
• This is normal. The bubbling comes from refrigerant circulating through
the refrigerator.
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