ENGLISH-
36
Symptom
Checklist
I have installed the Samsung
Connect app, but, the POWERbot
fails to be connected.
f
You can use the product after connecting the wireless router
and the POWERbot through Easy-Setup according to the
procedure.
I fail to log into the Samsung
account.
f
Check your ID and password on the screen of the Samsung
account.
There appears a message saying
there is a failure during Easy-
Setup.
f
You may have failed temporarily due to the distance from the
wireless router or other obstacles. Please try again after a
while.
The products do not work
even though the smart phone
is normally connected to the
POWERbot.
f
Turn off the Samsung Connect app and then run it again, or
disconnect the smart phone from the wireless router and
then connect it again. Or turn off the power supply of the
POWERbot, turn it on, wait for a minute or longer, and then run
the Samsung Connect app again.
The functions of the Samsung
Connect App do not work.
f
Check if the Smart control blocking function of the POWERbot
is set. (When the Smart control is locked, the Wi-Fi indicator is
turned off.)
The Samsung Connect Robot
Vacuum App fails to get started.
f
Check if the POWERbot is connected to the wireless router.
POWERbot is not connected to
Wi-Fi.
f
Check the setting status of the wireless router.
Intelligent power control
function works on a normal floor.
f
Check whether the floor is not even and then the POWERbot
works with its body a bit lifted up.
f
Check whether there are any foreign matters on the cliff
sensor which is at the bottom of the POWERbot.
f
Check whether the floor color is dark.
Intelligent power control
function does not work.
f
When the POWERbot cleans a carpet with short fibre and
bright color, it may recognize the carpet as a floor and then
the Intelligent power control function may not work.
Edge clean master function does
not work.
f
When POWERbot cannot recognize the wall, the Edge clean
master may not work.
– When an obstacle made of reflective material is in front of
the wall
– When the wall itself is made of reflective material
– When the wall is a dark color
Edge clean master function
works though there is no wall or
corner.
f
Check whether small obstacles are arranged in a narrow space.
f
When the POWERbot recognizes the front obstacle as a wall,
Edge clean master function may work.
The Edge clean master function
works though the POWERbot has
not approached a wall or corner.
f
When the degree of the angle of a corner which the POWERbot
detects is large, the Edge clean master function may work
without approaching the wall or corner.
✻
✻
Hereby, Samsung Electronics, declares that the radio equipment type appliance is in compliance
with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the
following internet address: The official Declaration of conformity may be found at http://www.
samsung.com, go to Support > Search Product Support and enter the model name.
Troubleshooting
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Содержание POWERbot SR1 M70 Series
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