CALLER ID
SPECIAL FEATURES
NOTE: The Caller ID features below require optional software and/or hard-
ware. Please ask your installation and service company for details.
ABANDON CALL LIST
The system has a system-wide abandoned calls list that stores CID information for
the last
100
calls on the
OfficeServ 7000 Series
,
OfficeServ 500 M and L
ver-
sion and
50
calls on the
OfficeServ 100
that rang but were not answered and
were accompanied with valid CID information. Calls with CID information consist-
ing of OUT OF AREA, PAYPHONE or PRIVATE will not be stored in the list. The aban-
doned calls list is accessed using the system administrator’s passcode. When re-
viewing this list, you are provided options to
CLEAR
the entry or
DIAL
the num-
ber. You can use the
NND
key to toggle between the CID name, CID number and
the date and time the call came in. The system must be using LCR to dial numbers
from the abandoned calls list.
To view the list of abandoned incoming calls for which CID information has been
received:
•
Dial
64
and dial the system administrator passcode.
•
Scroll through the entries using the
VOL
keys.
CID ON SMDR
The Station Message Detail Records (SMDR) report can be set to include the CID
name and number for incoming calls. This format expands the printout to 113
characters.You must use a wide carriage printer or an 80 column printer set to the
condensed print option.
NUMBER TO NAME TRANSLATION
The system provides a translation table of
1000
entries in the
OfficeServ 7200
and
OfficeServ 500 M
, and
2000
entries in the
OfficeServ 500 L
and in the
OfficeServ 7400
, and
500
entries on the
OfficeServ 100
for use in areas that do
not provide name and number (sometimes called “deluxe”) Caller ID or when ANI
is received. When the CID or ANI number is received, the table is searched. When a
match is found, the system will display the corresponding name from the table.
This will allow users in areas that do not support “deluxe”Caller ID or have only ANI
service to provide names for callers.
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