Troubleshooting
_ 34
Printing problems
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The machine
does not print.
The machine is
not receiving
power.
Check the power cord
connections.
The machine is
not selected as
the default
machine.
Select your machine as your
default machine in your Windows.
Check the machine for the following:
•
The front cover is not closed. Close the front cover.
•
Paper is jammed. Clear the paper jam. (See
"Clearing paper jams" on page 31.)
•
No paper is loaded. Load paper. (See "Loading
paper in the tray" on page 12.)
•
The toner cartridge is not installed. Install the toner
cartridge.
If a system error occurs, contact your service
representative.
The connection
cable between
the computer and
the machine is
not connected
properly.
Disconnect the machine cable and
reconnect it.
The connection
cable between
the computer and
the machine is
defective.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
The port setting
is incorrect.
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
The machine
may be
configured
incorrectly.
Check the
Printing Preferences
to ensure that all of the print
settings are correct. (See
"Opening printing preferences" on
page 17.)
The printer driver
may be
incorrectly
installed.
Repair the machine software. (See
"Installing USB connected
machine’s driver" on page 24,
"Installing network connected
machine’s driver" on page 31.)
The machine is
malfunctioning.
•
Check the LEDs on the control
panel to see if the machine is
indicating a system error.
Contact a service
representative.
•
Checking an error message is
also possible from the Smart
Panel on your computer.
The machine
does not print.
The document
size is so big that
the hard disk
space of the
computer is
insufficient to
access the print
job.
Get more hard disk space and
print the document again.
The output tray is
full.
It can hold up to 80 sheets of plain
paper. Once the paper is removed
from the output tray, the machine
resumes printing.
The machine
selects print
materials from
the wrong
paper source.
The paper option
that was selected
in the
Printing
Preferences
may be incorrect.
For many software applications,
the paper source selection is
found under the Paper tab within
the
Printing Preferences
. Select
the correct paper source. See the
printer driver help screen. (See
"Opening printing preferences" on
page 17.)
A print job is
extremely slow.
The job may be
very complex.
Reduce the complexity of the page
or try adjusting the print quality
settings.
Half the page is
blank.
The page
orientation
setting may be
incorrect.
Change the page orientation in
your application. See the printer
driver help screen.
The paper size
and the paper
size settings do
not match.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the software
application settings you use.
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