Samsung Galaxy Active Neo, Инструкция по эксплуатации, Страница: 118 / 139

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Appendix/Index
Appendix/Index
Troubleshooting
Troubleshooting
• First, check if software update is needed and if it is necessary, update
the software (P.123).
• When problems do not improve after checking the following items,
contact the phone number given in "Repairs" on the last page (in
Japanese only) or DOCOMO-specified repair office.
‡
Power
Trouble Check and remedy
Cannot turn on the
terminal (cannot
use the terminal). • Is the battery pack installed correctly? → P.18
• Is the battery exhausted? → P.19
Screen is frozen,
cannot turn off the
power. • Restart the terminal forcibly by pressing and
holding [Power/Screen lock key] and volume
DOWN key for 7-8 seconds when the screen is
frozen or you cannot turn the power off.
* Note that data and the settings may be erased
since the operation restart forcibly.
‡
Charging
Trouble Check and remedy
Cannot charge the
terminal. • Is the battery pack installed correctly? → P.18
• Is the adapter or cigarette lighter connector correctly
inserted to an outlet or cigarette lighter socket?
• Are the adapter and terminal inserted correctly?
• When using a Micro USB cable 01(sold
separately), is the power of the PC turned on?
• If you execute calls, communications or other
operation for a long time while charging, hot and
cannot charge the terminal. In this case, wait
until the temperature of the terminal drops down
and retry charging.
‡
Operating terminal
Trouble Check and remedy
Become hot
while operating/
charging. • While operating or charging, or if you operate
applications or watch 1Seg for a long time while
charging, the terminal, battery pack or adapter
may become hot. There is no operation problems
and you can continue to use it.
The operation time
is short. • Is the terminal left for a long time out of service
area? Staying outside of the service area may
consume much power to search available radio
waves for communication.
• The operating time of the battery pack varies
depending on the operating environment and the
secular degradation of the battery pack.
• The battery pack is a consumable accessory.
The usage duration of the battery per 1 charge
decreases gradually each time the battery is
recharged. When the operation time is too short
even the terminal is fully charged, purchase a new
battery pack of the specified type.
Power is
automatically turned
off or the terminal
is automatically
restarted. • If the terminal of battery pack is dirty, the contact
may become poor and the power may shut OFF.
When it is dirty, clean the battery pack with a dry
cotton swab etc.
No operation is
performed even
when tapping the
touch screen. • Is the screen locked? Unlock the screen by pressing
[Power/Screen lock key]/ [Home key]. →
P.20, P.97
The touch screen
reacts slowly when
a screen is tapped. • It may be occurred when large amount of data
is saved in the terminal or transferring large-size
data between the terminal and microSD card.
• Do you attach a protection sheet on the terminal?
The operations may be impeded by the protection
sheet.
The docomo nano
UIM card is not
recognized. • Is the docomo nano UIM card installed with a
correct direction? → P.17