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Appendix
After-Sales Service
■ When asking for repair
For repair, contact Repair and Delivery Support
Center.
During the
warranty
period
Repairs will be done based on the
terms of services of the free-of-
charge repair warranty described.
Outside the
warranty
period
We shall repair the product for a
charge as requested by the customer
if repair renders it usable.
* The warranty is valid for one year from the day that you
first buy the product.
• Before handing the product for repair, make a
backup of the contents of memory since they may
disappear during repair. Note that the Company
shall not be liable for any damages and loss of
income should the contents of memory be altered
or lost.
• Recycled parts that meet the Company's quality
standards are sometimes used for repair.
• Collected au portable terminals by Replacement
mobile phone delivery service which you used
before are recycled to cell phones for replacement
after repairs. Also replaced parts by au after-sales
service are collected and recycled by the Company.
They are not returned to customers.
• The product which is processed, remodeled,
analyzed (including by modifying or analyzing
the software (including by rooting etc.), reverse
engineering, decompiling), or repaired by an
unauthorized repair office is not covered by the
warranty and repair may be refused.
• The battery in this product is not covered by the
free-of-charge repairs warranty except in the case
of a fault caused by a defect in the battery's
materials or manufacture.
• Accessories are not covered by the free-of-charge
repairs warranty.
■ Performance parts for repair
The Company retains performance parts for repair
of the Galaxy A30 main unit and its peripherals
for four years after discontinuation of production.
"Performance parts for repair" refers to parts required
for maintaining the functions of the product.
