SPS-300 SmartECR Supplement v1.11
Integrated Payment Operations
•
35
Void Transaction
Transaction Void allows a transaction to be removed from the batch and not reported to the cardholder
statement. You will need the original receipt, with the transaction ID number (shown as “TX ID”) to
complete the void transaction. See the sample draft on page 23.
1.
Turn the key lock to the
VOID
position.
2.
Register a normal transaction.
3.
Press the appropriate
CHARGE
key.
4.
The ECR displays: “ENTER TXID”; Enter the six-digit TX ID from the transaction to be voided;
press
CASH
.
5.
The SmartECR terminal displays:
VOID
$25.00
CONFIRM?
NO
YES
6.
Press the button under
YES
on the SmartECR terminal keypad to accept the amount; or press the
button under the NO to cancel.
7.
The SmartECR terminal device displays the message “PLS SWIPE CARD” displays; Swipe the
card on the SmartECR terminal device.
8.
The SmartECR terminal displays “PROCESSING” and then “TRANSACTION APPROVED’.
The transaction is found and the original record removed.
9.
The customer copy will print at the receipt printer.
10.
At the register, the message “PRESS CASH TO CONTINUE” will display. Press
CASH
; the
merchant Copy of the receipt is printed.
11.
If multiple documents are to be printed, the message “PRESS CASH TO CONTINUE” displays.
Tear off the printer paper, and press
CASH
to resume printing.
