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Troubleshooting guide

5-6

Chapter 5: Service & maintenance

98-139768-A

5.3

Troubleshooting guide

Problem

Symptom

Remedy

The SAILOR
6390 Navtex
Receiver will
not turn on.

Green power
LED on
SAILOR 6390
Navtex
Receiver is
off.

If the power cable is connected directly to
the SAILOR 6390 Navtex Receiver then
check that ON IN is wired to VBAT-.

No message
can be
received.

Test LED
flashes.

Check the antenna installation.

The Time
column
shows
dashes, but
not time

No valid
message time.

Check the GPS connection.

Device
failure

If any of the checks and tests described in
this section do not assist in resolving the
difficulties experienced in the operation
and/or performance of the Navtex
installation, a fault may have developed.
When contacting an authorized
representative be sure to provide as much
information as possible describing the
observed behaviour - also including the
type of the Navtex units, serial number,
and software release version. You find this
information in the setup menu of the
connected SAILOR 6004 Control Panel.

SAILOR
6004
Control
Panel cannot
be switched
off.

If the SAILOR 6004 Control Panel cannot
be switched off normally (e.g. due to a
fault): Push and hold for 12 seconds. If a
remote switch is installed, see the note on
page 2-5.

Table 5-3: Troubleshooting guide

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Содержание 6390

Страница 1: ...SAILOR 6390 Navtex Receiver Installation manual Document number 98 139768 A Release date October 25 2013 ...

Страница 2: ...ILOR is a registered trademark of Thrane Thrane A S in the European Union the United States of America and other countries Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners This product contains Android software a Google Inc trademark GPL notification The software included in this product contains copyrighted software that is licen...

Страница 3: ...Navtex Receiver to an electrical ground and follow the cable instructions Warranty limitation The SAILOR 6390 Navtex Receiver is not a user maintainable unit and under no circumstances should the unit be opened beyond the outer plastic cover except by authorized personnel Unauthorized opening of the unit will invalidate the warranty Installation and service Installation and general service must be...

Страница 4: ...oved to SOLAS Regulations IV 7 IV 14 ITU R M 540 2 06 90 and ITU R M 625 3 10 95 The SAILOR 6390 Navtex Receiver is approved to FCC Equipment class RNV Part 80 NAVTEX Receiver 80 1101 c 1 The approvals of the SAILOR 6390 Navtex Receiver are constantly monitored New national approvals will be applied for and granted and new test standards may come into force Therefore the above list may not be comp...

Страница 5: ...lone unit with an INS 2 4 2 4 Part numbers 2 4 Chapter 3 Installation 3 1 Unpacking and initial inspection 3 1 3 1 1 Unpacking 3 1 3 1 2 Initial inspection 3 1 3 2 Installation of the SAILOR 6390 Navtex Receiver 3 2 3 2 1 Dimensions 3 2 3 2 2 Drilling plan 3 3 3 2 3 Navtex antenna 3 3 3 2 4 Wiring 3 4 3 2 5 Ethernet interfaces 3 5 3 2 6 Recommended cables 3 6 3 3 Installation of the SAILOR 6004 Co...

Страница 6: ...tenance 5 1 5 1 Contact for support 5 1 5 1 1 System Log 5 1 5 1 2 Software update 5 2 5 1 3 Dissassembling removing the cover 5 3 5 1 4 Replacing the fuse 5 3 5 2 Alarms and notifications 5 4 5 2 1 Installation with SAILOR 6004 Control Panel 5 4 5 2 2 Installation with an INS 5 5 5 3 Troubleshooting guide 5 6 5 4 Warranty and returning units for repair 5 8 5 4 1 Repacking for shipment 5 8 Appendi...

Страница 7: ...cknowledge alarm input B 3 B 2 3 ALR Set alarm state B 4 B 2 4 CRQ B 4 B 2 5 NRM NAVTEX receiver mask input output B 4 B 2 6 NRX NAVTEX received message output B 5 B 2 7 RMC Recommended minimum specific GNSS data input B 6 B 2 8 ZDA Time and Date input output B 6 Glossary Glossary 1 Index Index 1 ...

Страница 8: ...Table of contents viii 98 139768 A ...

Страница 9: ...cording to the guidelines in this manual For daily use see the SAILOR 6390 Navtex Receiver User manual 1 2 Manual overview This manual has the following chapters and appendices Introduction Installation Configuration Service maintenance Technical specifications NMEA sentences 1 3 Related documentation The following table shows the documents related to this manual and to the SAILOR 6390 Navtex Rece...

Страница 10: ...on that is important to the user e g to make the system work properly This text does not concern damage on equipment travel safety nor personal safety General precautions All personnel who operate equipment or do maintenance as specified in this manual must know and follow the safety precautions The warnings and cautions that follow apply to all parts of this manual CAUTION Do not use materials th...

Страница 11: ...hich message types you want to receive The unit has an alarm relay which is only activated if a message of category D is received i e SAR Mayday relay Pirate attack etc The SAILOR 6390 Navtex Receiver is always on when powered With its LAN interface the transponder and the display can be separated giving access to the Navtex information available where it is needed The SAILOR 6390 Navtex Receiver ...

Страница 12: ...el and 3rd party line printer over LAN Integrated Navtex app for SAILOR 6004 Control Panel Low and high impedance antenna switch Dual LAN connector TMA ThraneLINK Management Application for software upgrade Prepared for 500 kHz NAVDAT Software updatable 2 1 3 Connector overview Figure 2 2 Connector overview and fuse location 12 24 VDC NMEA INS Alarm relay NMEA GPS LAN Fuse ...

Страница 13: ...e SAILOR 6004 Control panel Use as a stand alone unit with an INS An optional printer can be connected in both use scenarios Message item Explanation ZCZC Start of message not displayed X Coast Station ID in the Navigational Area Z Message type See The following list shows the Navtex message types available on page 2 10 for a list of all message types 28 Serial number of message 01 99 normal 00 Pr...

Страница 14: ...Panel during installation 2 3 2 Use as a stand alone unit with an INS The SAILOR 6390 Navtex Receiver also works as a stand alone unit integrated in the vessel s INS It supports the Navtex specific NMEA sentences according to the standard IEC 61097 6 and IEC 61162 1 For further details see the documentation of the INS 2 4 Part numbers This installation manual is for the SAILOR 6390 Navtex Receiver...

Страница 15: ...es Screw ST3 9x19 TORX 5 pieces 3 1 2 Initial inspection Inspect the shipping carton immediately upon receipt for evidence of damage during transport If the shipping carton is severely damaged or water stained request that the carrier s agent be present when opening the carton Save the carton packing material for future use After unpacking the system inspect it thoroughly for hidden damage and loo...

Страница 16: ...page 3 3 Compass safe distance Make sure that the SAILOR 6390 Navtex Receiver is far enough from any magnetic compass See the following table for the safe distance after magnetization between the nearest point of the device and the centre of the compass at which it will produce a deviation of 0 3 3 2 1 Dimensions Device Compass safe distance SAILOR 6390 Navtex Receiver 20 cm Standard magnetic comp...

Страница 17: ...loaded terminals are made and initial testing is passed successfully 3 2 3 Navtex antenna You can fit a suitable active or passive antenna for Navtex reception Cobham recommends to use an active antenna suitable for tri band Navtex reception if the environment allows it Suitable antennas are Navcom NA 3S Procom NTA 3E SHT Sirius A159 or similar Figure 3 2 Drilling plan Minimum cable entry 15 5 mm ...

Страница 18: ...MEA IN from INS J11 NMEA IN from e g GPS and GND PE Protective Earth 12 24 VDC Figure 3 3 Connecting the SAILOR 6390 Navtex Receiver SAILOR 6004 Control Panel ACC AUX TEST PWR SAILOR 6390 Navtex Receiver NMEA IN from eg GPS NMEA IN from INS NMEA OUT to INS ALARM RELAY normally closed Active Navtex Antenna 12 VDC 60 mA max Passive Antenna 12 24 VDC SAILOR H1252B Printer VBAT VBAT PE Shield ON IN ON...

Страница 19: ...45 The Ethernet connectors are identical you can use any of the connectors to connect the SAILOR 6390 Navtex Receiver to the SAILOR 6004 Control Panel The Ethernet interface is also used for communication with the Service Interface opens in a web browser For more information see Configuration with the Service Interface on page 4 4 LAN connector and cable The SAILOR 6390 Navtex Receiver has two ide...

Страница 20: ...ntrol Panel Pin Pin function Wire colour 1 Tx White Orange 2 Tx Orange 3 Rx White Green 4 Not connected Blue 5 Not connected White Blue 6 Rx Green 7 Not connected White Brown 8 Not connected Brown Table 3 2 Pin allocation LAN connector and cable RJ 45 female 1 2 3 4 5 6 7 8 Cable for Specification Max length Active Navtex antenna Coaxial RG 214 or similar 200 ma a At specified cable diameter DC su...

Страница 21: ... If the Control Panel cannot switch off normally e g due to a fault Push and hold for 12 seconds 4 1 2 Dim and night mode Turn the dim knob of the SAILOR 6004 Control Panel to increase or decrease the display brightness The display goes into night mode either when turning the dim knob on the front panel counterclockwise or when the internal light sensor detects the light level for changing to nigh...

Страница 22: ... install and manage applications Self Test for testing Touch Controls Display Audio USB Light Sensor Alarm Output NMEA and LAN About with Legal information software versions and network information Settings Tap Settings to enter the section for network configuration date and time setting and debugging Tap the section you want to work with and explore the touch screen for each setting To change a s...

Страница 23: ...rsion 1 0 Update if available else grayed out tap here to update this app Enter the password for user level and tap OK Uninstall tap here to uninstall this app from the SAILOR 6004 Control Panel 3 Enter the password for user level user and tap OK Self Test Tap Self Test to start the self test of the SAILOR 6004 Control Panel For further details on the self test see the installation manual of the S...

Страница 24: ... browser Firefox or Chrome recommended Using a PC with ThraneLINK Management Application TMA To access the Service Interface via the TMA do as follows 1 Make sure that DC power is provided for the SAILOR 6390 Navtex Receiver 2 Connect a PC to the same network as the SAILOR 6390 Navtex Receiver preferably a direct connection to the Ethernet connector of the SAILOR 6390 Navtex Receiver 3 Start the T...

Страница 25: ...lly Note down the IP address of the SAILOR 6390 Navtex Receiver 4 Connect a PC to the same network as the SAILOR 6390 Navtex Receiver or SAILOR 6004 Control Panel 5 Open an Internet browser Firefox or Chrome recommended and enter the IP address of the SAILOR 6390 Navtex Receiver Remote IP address e g http 169 254 45 10 Before logging in you have access to some tools for verification NMEA Trace mor...

Страница 26: ... in the Navtex app on the SAILOR 6004 Control Panel Important The SAILOR 6390 Navtex Receiver is blocked for normal use for as long as communication with the Service Interface is ongoing The SAILOR 6004 Control Panel raises the alarm Connection lost this will be displayed in the SAILOR 6004 Control Panel also called MKD Figure 4 6 SAILOR 6004 Control Panel display No connection when using the Serv...

Страница 27: ...d display and INS port you want to enable This can also be set up in the Navtex app in the SAILOR 6004 Control Panel 5 Enter the receive radius in NM in the last field Within this radius relative to own position the SAILOR 6390 Navtex Receiver receives Navtex messages from all coast stations You can also select Automatic mode in the Navtex app see the user manual 6 Click Submit to save the setting...

Страница 28: ...vtex Receiver make a positive Talker ID white list for this port listing only talker IDs that shall be used by the SAILOR 6390 Navtex Receiver on this interface Talker IDs that are not listed will be filtered out An empty list default allows input from any talker ID Sentence White List Enter NMEA sentences Replace from left to right Example RMC ZDA CRQ The Sentence white list is used to ensure tha...

Страница 29: ... identified by talker ID If one of the inputs Sensor or LWE receives data that shall be ignored by the SAILOR 6390 Navtex Receiver make a positive Talker ID white list for this port listing only talker IDs that shall be used by the SAILOR 6390 Navtex Receiver on this interface Talker IDs that are not listed will be filtered out An empty list default allows input from any talker ID Sentence White L...

Страница 30: ...e Number of characters per line If the printed message is longer than allowed on the printer the printer inserts a to indicate a line division because the line to be printed is longer than the number of allowed characters per line and the printer breaks the line Static settings If you need a static IP you must enter the following Static IP IP address Port number LPR Queue Name See the documentatio...

Страница 31: ...available ThraneLINK print servers with attached printers is displayed 4 Click the serial number of the desired print server e g a serial number of a SAILOR 6004 Control Panel 5 Click Save to save the printer settings in the SAILOR 6390 Navtex Receiver Use scenario 2 3rd party printer To set up a 3rd party printer do as follows 1 At Setting IP select Static 2 Fill in the Static IP IP address Port ...

Страница 32: ...address The IP addresses are unique for each device connected to the Ethernet network There are two network IDs one for the SAILOR 6390 Navtex Receiver and one for the SAILOR 6004 Control Panel The ID for Navtex receivers consists of two letters CR or NR and four digits e g CR0001 The ID must be unique for each device connected to the Ethernet network If needed you can set the SAILOR 6390 Navtex R...

Страница 33: ...ILOR 6004 Control Panel You can change the IDs in two ways Using the Navtex app Settings Connection see the user manual for more detailed instructions Using the Service Interface General Settings System Function ID See Configuring the installation on page 4 6 to learn how to set up the SAILOR 6390 Navtex Receiver using the Service Interface Set the Multicast Settings as shown in the figure below t...

Страница 34: ...on this interface Talker IDs that are not listed will be filtered out An empty list default allows input from any talker ID Sentence White List Enter NMEA sentences Replace from left to right Example RMC ZDA CRQ The Sentence white list is used to ensure that the SAILOR 6390 Navtex Receiver can be configured to receive specific NMEA sentences on a specific port If several devices defined by differe...

Страница 35: ...tex Receiver to receive Navtex messages from the new coast station 1 Select the frequency and the area from the drop down box and click Search The current list of coast stations known to the SAILOR 6390 Navtex Receiver is displayed 2 Select the coast station by selecting the respective radio button and click Edit 3 Make the changes and click Update to save the changes 4 Add a coast station by fill...

Страница 36: ... seconds After a reboot the received Navtex messages remain in the SAILOR 6390 Navtex Receiver Figure 4 14 Service Interface System control System Control Description Factory Reset Click Factory Reset to reset the SAILOR 6390 Navtex Receiver to default values All user settings are deleted Backup Click Backup to download a file with all user settings Restore Click Choose file and Restore to restore...

Страница 37: ...hed recommended but optional INS attached optional Alarm interface attached optional Printer attached optional Via LAN SAILOR 6004 Control Panel via USB The SAILOR 6004 Control Panel acts as a LAN printer server Apply power and check the three LEDs on the SAILOR 6390 Navtex Receiver Power LED is lit as soon as power is turned on Note The device will not power on if terminal ON IN is left open Test...

Страница 38: ... see Accessing the Service Interface on page 4 4 2 Click NMEA Trace 3 In the drop down list select whether you want to run an NMEA trace on NMEA IN and OUT spring loaded terminal J10 or NMEA IN from e g GPS spring loaded terminal J11 A new window opens and the tracing starts automatically In this window the current data to and from the port selected in the drop down list are displayed At the same ...

Страница 39: ...et reception levels RF levels are measured and sent to the service interface Example SIGNAL 67 28 0 79 91 0 75 75 0 4 201 MHz signal 67 28 dBm Searching for valid signal 490 kHz signal 79 91 dBm Searching for valid signal 518 kHz signal 75 75 dBm Searching for valid signal Note Do not log in to the Service Interface The tool to measure RF reception levels works separately Figure 4 18 Verification ...

Страница 40: ...always present for debug on connector J9 If a receiver is not performing as expected change the debug audio source to that receiver 490 kHz 518 kHz 4209 5 kHz and listen for e g a constant tone indicating a spurious on that receiver channel The presence of a constant tone can then be compared to the RF reception level measurements see 4 4 3 Note that changing the audio source is not saved to memor...

Страница 41: ...nyway it must carefully be checked at intervals not longer than 12 months dependent on the current working conditions Contact for support Contact an authorized dealer for technical service and support of the SAILOR 6390 Navtex Receiver Before contacting the authorized dealer you can go through the troubleshooting guide to solve some of the most common operational problems 5 1 1 System Log In the S...

Страница 42: ...Navtex Receiver 5 Start the TMA on your PC The SAILOR 6390 Navtex Receiver is automatically detected Click the icon for the SAILOR 6390 Navtex Receiver The Software Download Status must show Ready 6 The icon Software update pulsates yellow when a new software version is detected for the SAILOR 6390 Navtex Receiver The TMA searches all devices connected via USB for new software You can add an addit...

Страница 43: ... 3 Remove the SAILOR 6390 Navtex Receiver by moving it upwards away from the mounting surface 5 1 4 Replacing the fuse One fuse is installed in the SAILOR 6390 Navtex Receiver If this fuse is blown do as follows 1 Track down why the fuse was blown and solve the problem e g incorrect polarity at the DC supply 2 Remove the cover by loosening the 4 screws 3 Take out the old fuse Use the fuse puller 4...

Страница 44: ... and notifications are either shown in the display of the SAILOR 6004 Control Panel or output via NMEA sentences and displayed in other equipment 5 2 1 Installation with SAILOR 6004 Control Panel Figure 5 5 Viewing alarms Flashing bright red Faded red Alarm Description Remedy 001 Navigational Warning Read associated message 002 Meteorological Warning Read associated message 003 Search and Rescue I...

Страница 45: ...tex ALR alarm sentence 246060 time hours minutes seconds 1 002 alarm number see Table 5 1 on page 4 and Table 5 2 on page 5 A A active V not active V A confirmed V not confirmed NAVTEX Meteorological Warning text description 09 checksum indicator and checksum Alarm Description Remedy 060 Printer is offline Set online 061 Printer is busy Wait until current print job is finished 062 Printer is low o...

Страница 46: ...and tests described in this section do not assist in resolving the difficulties experienced in the operation and or performance of the Navtex installation a fault may have developed When contacting an authorized representative be sure to provide as much information as possible describing the observed behaviour also including the type of the Navtex units serial number and software release version Y...

Страница 47: ...test results are printed Password entered in the SAILOR 6004 Control Panel but padlockdoes not open Authorization failed Wrong password or the connectionto the SAILOR 6390 Navtex Receiver is lost Check that you enter the correct password Check the power supplies cabling Ethernet connection between the SAILOR 6390 Navtex Receiver and the SAILOR 6004 Control Panel Restart both units SAILOR 6390 Navt...

Страница 48: ...o protect the SAILOR 6390 Navtex Receiver and its accessories during shipment This carton and its associated packing material should be used when repacking for shipment Attach a tag indicating the type of service required return address part number and full serial number Mark the carton FRAGILE to ensure careful handling If the original shipping carton is not available the following general instru...

Страница 49: ...nd 4209 5 kHz simultaneous reception Software updatable for 500 kHz NAVDAT Antenna support Active and passive antenna 12 V 60 mA antenna supply Sensitivity 490 518 kHz 4209 5 kHz 12 dB V 10 150 pF 6 dB V 50 12 dB V 10 150 pF 6 dB V 50 Interfaces TNC antenna connector Alarm relay output normally closed 2 LAN connectors Remote on NMEA0183 in and out for INS support NMEA0183 in for e g GPS input 600 ...

Страница 50: ...d data fields are given in Load of the input circuit is 1 8 mA 1 85 V Compliance with IEC61162 1 4th edn U99 is a MAX3483 which is an RS 485 RS 422 transceiver In this circuit it is only used as a transmitter E14 E15 C743 and C744 is for EMC immunity filtering R834 is to disable the receiver in U99 R831 is to enable the transmitter in U99 C740 C741 and R1083 are for de coupling and to filter the s...

Страница 51: ...rk IP traffic load may increase to a level where IEC 61162 450 compliance cannot be guaranteed Transmission group Category Multicast address Destination port MISC SF not explicitly listed below 239 192 0 1 60001 TGTD Target data AIS tracked target messages Radar 239 192 0 2 60002 SATD High update rate for example ship heading attitude data 239 192 0 3 60003 NAVD Navigational output other than that...

Страница 52: ...store Time indicates the time an invalidated sentence shall be received from the same source with the proper transmission interval until it can be qualified for input Encoder Parser Sentence Maximum Transmission Interval Recommended Transmission Interval Restore time s ENCODER_NAVTEX output sentences NRM NRX N A N A N A PARSER_NAVTEX input sentences NRM ENCODER_PROPRIETARY output sentences PTHRTSR...

Страница 53: ...ACK Acknowledge alarm input ALR Set alarm state CRQ NRM NAVTEX receiver mask input output NRX NAVTEX received message output RMC Recommended minimum specific GNSS data input ZDA Time and Date input output B 2 2 ACK Acknowledge alarm input ACK xxx hh CR LF Field Data format Description Comment 1 ACK Sentence Id Used 2 xxx Unique alarm number identifier at alarm source Used Table B 3 NMEA sentence A...

Страница 54: ...ange UTC Used 3 xxx Unique alarm number identifier at alarm source Used 4 A Alarm s acknowledge state A Acknowledged V Unacknowledged Used 5 A Alarm condition A Threshold exceeded V Not exceeded Used 6 c c hh Alarm description text Used Table B 4 NMEA sentence ALR Field Data format Description Comment 1 CRQ Query Used 2 NRM Filter settings Used Table B 5 NMEA sentence CRQ Field Data format Descrip...

Страница 55: ...ntences 001 to 999 Used 3 xxx Sentence number 001 to 999 Used 4 xx Sequential message id 00 to 99 Used 5 aaxx NAVTEX message code Used 6 x Frequency table index 0 to 9 Used 7 hhmmss ss UTC of receipt of message Used 8 xx Day 1 to 31 Used 9 xx Month 1 to 12 Used 10 xxxx Year Used 11 x x Total number of characters in this series of NRX sentences Used 12 x x Total number of bad characters Used 13 A S...

Страница 56: ... Latitude N S Used 6 yyyyy yy Longitude Used 7 a Longitude E W Used 8 x x Speed over ground knots Not Used 9 x x Course over ground degrees true Not Used 10 xxxxxx Date ddmmyy Used 11 x x Magnetic variation degrees Not Used 12 a Magnetic variation E W Not Used 13 a Mode indicator Not Used 14 a Navigational status Not Used Table B 8 NMEA sentence RMC Field Data format Description Comment 1 ZDA Sent...

Страница 57: ...ocating homing maritime safety information broadcasts general communication and bridge to bridge communication GNSS Global Navigation Satellite System GPL General Public License GPS Global Positioning System I INS Integrated Navigation System L LAN Local Area Network A computer network covering a small physical area like a home office school or airport The defining characteristics of LANs in contr...

Страница 58: ...cation between marine electronic devices such as echo sounder sonars anemometer wind speed and direction gyrocompass autopilot GPS receivers and many other types of instruments It has been defined by and is controlled by the U S based National Marine Electronics Association R Rx Receive T TMA Thrane Management Application Tx Transmit Ethernet ...

Страница 59: ...add new 4 15 filtering 4 7 list reset 4 15 update 4 15 compass safe distance iii 3 2 connection lost 4 6 connector LAN 3 5 Navtex antenna 3 4 overview 2 2 D debug audio source 4 20 spurious 4 20 default settings reset to 4 16 delete messages 4 16 delivery items included 3 1 dimming function 4 1 display brightness 4 1 E Ethernet 3 5 connector 3 5 settings 4 12 transmission group 4 14 F factory defa...

Страница 60: ...ol panel 2 4 night mode 2 4 4 1 NMEA sentences B 2 NMEA tracer 4 18 O open source licences 4 3 P part numbers 2 4 password 4 3 4 6 placing antenna 3 4 print server 4 11 printer 3rd party setup 4 11 disable 4 11 IP address 4 10 ThraneLINK compatible setup 4 11 printer settings 4 10 R reboot power cycle 4 16 Remote Device Name 4 6 reset 4 16 coast stations 4 15 RF exposure iii RF reception level 4 1...

Страница 61: ...ensor 4 9 technical data A 1 test message 4 20 generate 4 20 time invalid 5 5 TMA add search path 5 2 software update 5 2 software version 5 2 specific software 5 2 version 4 4 tracer tool 4 18 transmission group 4 14 B 1 troubleshooting 5 6 U uninstall 4 3 unpacking items included 3 1 use scenario stand alone 2 4 with Control Panel 2 4 V verfication 4 18 verification check list 4 17 installation ...

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