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Section 4
Technical Support
923LTS Technical Support
Telephone and email technical support for the 923LTS is available from a qualified Sage
Instruments engineer every business day, from 9:00 AM to 5:00 PM, Pacific Time. If you
think your 923LTS is not working properly, or if you have questions, contact Sage
Instruments.
Email:
Telephone
(831) 761-1000
(Monday - Friday, 9 AM to 5 PM, Pacific Time)
Post:
Sage Instruments, 240 Airport Blvd., Freedom, CA 95019
Internet:
http://www.sageinst.com
Internet Support
Sage Instruments maintains a web site at
http://www.sageinst.com.
The site contains
technical information from Sage instruments, and from users in the field. Technical
information is available for download and printing. Click on Service, Literature, or App
Notes to locate information.
You can also request repair service from
http://www.sageinst.com
. Use the Repairs
and Service link to access electronic forms to submit your request.
Frequently Asked Questions
Why does the display light go out?
The display light automatically turns itself off to conserve power. Press the backlight key
to turn it back on. If you find that the light shuts off too frequently, adjust the timeout in the
Setup menu under Environment settings (see page14).
Why does the 923LTS automatically shut off?
The 923LTS automatically turns completely off after approximately 10 minutes of
inactivity. To keep the unit on longer during a period of inactivity, press the BACK and
NEXT key to start the 10 minute timer over again, while retaining the current settings and
display.
To turn the 923LTS on again after it automatically shuts down, press the ON/OFF button.
Failing Battery Power
The 923LTS automatically shuts completely off after approximately 10 minutes. This is
true when it is using battery power or it is plugged into a power supply. If the unit has
been active in the past 10 minutes and it shuts down, the batteries need to be recharged.
See Charging the Batteries in Getting Started.
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