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NK-VRC User Guide (v05)

Operating the NK-VRC • 39

Troubleshooting

Table 6.4  Troubleshooting

Problem

Cause

Action

NK-VRC is not 
responding to 
DashBoard.

Information stored in 
the NK-VRC has been 
corrupted.

Try the following until the NK-VRC responds:
• Reset the NK-VRC
• Send the default configuration to the NK-VRC

The RCP-NKM and 
RCP-NKQ are not 
switching correctly.

The NK Series devices 
are not set up correctly 
to operate with virtual 
routing.

Try one of the following:
• Use DashBoard to set up the devices with virtual routing enabled 

(see “

Setting Up Virtual Routing

” on page 4–23)

• Reset the NK-VRC

NK-VRC takes a long 
time to start up.

The mapping table 
contains non-existent 
crosspoints.

Remove table entries that do not correspond to physical connections 
on the routing switchers.

Cannot see tabs (Physical 
Map, Resources, Parks, 
etc.) in the main area of 
DashBoard.

DashBoard is not up to 
date.

Update DashBoard.
For information on updating DashBoard, refer to the 

DashBoard 

User Guide

.

Содержание NK-VRC

Страница 1: ...NK VRC User Guide ...

Страница 2: ...people that make things happen At Ross our employees are a special group Our employees truly care about doing a great job and delivering a high quality customer experience every day This code of ethics hangs on the wall of all Ross Video locations to guide our behavior 1 We will always act in our customers best interest 2 We will do our best to understand our customers requirements 3 We will not s...

Страница 3: ...ial in this manual is furnished for informational use only It is subject to change without notice and should not be construed as commitment by Ross Video Limited Ross Video Limited assumes no responsibility or liability for errors or inaccuracies that may appear in this manual Safety Notices Refer to the Important Regulatory and Safety Notices document that accompanied your product Statement of Co...

Страница 4: ...act This device is intended for use in areas outside home International This equipment has been tested under the requirements of CISPR 22 2008 or CISPR 32 2015 and found to comply with the limits for a Class A Digital device Warranty and Repair Policy The product is backed by a comprehensive one year warranty on all components If an item becomes defective within the warranty period Ross will repai...

Страница 5: ...BLE to subsequent owners subject to Ross notification of change of ownership Extended Warranty For customers that require a longer warranty period Ross offers an extended warranty plan to extend the standard warranty period by one year increments For more information contact your regional sales manager Environmental Information The equipment may contain hazardous substances that could impact healt...

Страница 6: ...P O Box 880 Ogdensburg New York USA 13669 0880 General Business Office 1 613 652 4886 Fax 1 613 652 4425 Technical Support 1 613 652 4886 After Hours Emergency 1 613 349 0006 E mail Technical Support techsupport rossvideo com E mail General Information solutions rossvideo com Website http www rossvideo com ...

Страница 7: ... NK IPS in the Routing Switcher System 20 NK VRC Interface Overview 20 Sending the Configuration to a Device 21 SmartPaste 22 Setting Up Virtual Routing 23 Creating Labels for Virtual Sources and Destinations 23 Mapping Physical Inputs Outputs to Virtual Sources Destinations and Defining Classes 23 Configuring Resources 28 Configuring Park Sources 29 Configuring Resource Rules 29 Configuring Contr...

Страница 8: ...ii Contents NK VRC User Guide v05 ...

Страница 9: ... you have questions pertaining to the operation of the NK VRC contact us at the numbers listed in the section Contacting Technical Support Our technical staff is always available for consultation training or service Documentation Conventions Special text formats are used in this guide to identify parts of the user interface text that a user must enter or a sequence of menus and sub menus that must...

Страница 10: ...ss hours Eastern Time technical support personnel are available by telephone After hours and on weekends a direct emergency technical support phone line is available If the technical support person who is on call does not answer this line immediately a voice message can be left and the call will be returned shortly This team of highly trained staff is available to react to any problem and to do wh...

Страница 11: ...can be changed easily and quickly Typical equipment in an NK Series routing switcher system where an NK VRC would be used includes one or more NK Series routing switchers an NK IPS Network Bridge control panels and devices i e RCP NKM RCP NKQ NK 3RD a PC running DashBoard standard source and destination equipment i e cameras VTRs servers optionally one or more external resources i e openGear DA ca...

Страница 12: ...ts from a remote control panel to physical switch requests for the routing switchers Ethernet Communication T Bus Communication via CAT5 straight through cables Router Inputs Router Outputs NK IPS Network Bridge ETHERNET POWER Service Port T BUS NK VRC Virtual Routing Core POWER T BUS RCP NKQ Remote Control Panel PSU T BUS NK 3G64 64X64 3G HD SD SDI Router VIDREF T BUS NK D32 75 AES EBU Digital Au...

Страница 13: ...o be shared between routers Multiple resources can be managed to enable more than one signal path between routers Figure 2 2 Example of Resource Management Workflow Internet LAN VPN PC running DashBoard T Bus Ethernet Analog Audio Digital Audio NK VRC Virtual Routing Core NK VRC Virtual Routing Core A B C D RESET NK IPS Network Bridge ETHERNET LINK ACT 1 2 3 4 5 6 7 8 T BUS RESET NK IPS Network Br...

Страница 14: ...l responses then sends these to the control panels and devices Data Storage The control panels and devices store information on the menu destination level breakaway and machine control status The routing switcher stores the crosspoint status in its internal memory The NK VRC stores mapping information that correlates virtual sources and destinations with physical inputs and outputs and the virtual...

Страница 15: ...e humidity in the environment of the equipment should be 70 non condensing The routing switcher system has been well planned and designed Consideration must be given to inputs and outputs across multiple router levels and typical operating scenarios for breakaways Correct IP addresses have been assigned to the equipment where required The routing switchers are connected to the appropriate sources ...

Страница 16: ... a multi drop RJ 45 control system supporting collision detection and half duplex communication The T Bus Control System minimizes cable connections between devices acting as both a reliable means to provide phantom power to devices and as the communications line Installing the NK VRC into a Routing Switcher System The NK VRC may be installed anywhere within the routing switcher system using its T...

Страница 17: ...arn what is the latest software version contact Ross Video Technical Support To launch DashBoard 1 Ensure that you are running DashBoard software version 8 0 or higher 2 Launch DashBoard by double clicking its icon on your computer desktop To check the software version of a device using DashBoard 1 Connect to the NK IPS Refer to the NK IPS User Guide 2 In the Basic Tree View section double click t...

Страница 18: ... Support To upgrade the NK VRC software 1 Display the NK VRC interface in the DashBoard window 2 In DashBoard click Send Firmware The firmware file browser opens 3 Select software file ips22x tfi 4 Click Open The Confirm Upload dialog box opens 5 Click Continue A progress bar displays When the upload has completed a confirmation box opens 6 Click OK ...

Страница 19: ...ted to the system Use the NK VRC interface in DashBoard to configure the NK VRC Before setting up any parameters for the NK VRC ensure that all NK Series devices in the routing switcher system have software v2 00 or later Accessing the NK VRC Interface in DashBoard The NK VRC displays in the DashBoard Tree View as a sub node of the NK IPS or NK NET that the NK VRC is physically connected to The NK...

Страница 20: ...e please refer to the section Configuring Devices in the DashBoard User Guide the NK IPS Connection window refer to the NK IPS User Guide NK VRC Interface Overview The NK VRC interface allows users to configure physical mapping and resource management for the NK VRC as well as assign a name and brief details for the device itself The options and features are displayed as a series of tabs Any chang...

Страница 21: ...e configuration previously sent to the device Any changes in the interface are discarded and the configuration is reloaded from the device Send Firmware click this button to open a file browser to select a software file to send to the device Send Configuration click this button to upload the configuration to the device All configuration items take effect only after uploading Reboot click this butt...

Страница 22: ...g SmartPaste will send the Device Details as well as the selected device pages 5 Click Send DashBoard automatically updates the interface of the device s with the configuration SmartPaste can also be used by dragging a configuration file from the File Navigator to the Device Details area of a device however the configuration is pasted but not actually sent to the device This method pastes only dev...

Страница 23: ...guration to update the device settings see Sending the Configuration to a Device on page 21 5 Repeat steps 1 to 4 for every device on the T Bus Creating Labels for Virtual Sources and Destinations Virtual sources and destinations can be labeled in the NK VRC to make configuration easier by using the Global Labels feature in DashBoard Figure 4 7 Example of Global Labels For More Information on usin...

Страница 24: ...hat can be defined Each page contains 100 virtual sources destinations These virtual sources destinations are numbered consecutively over the 10 pages For example page 1 of the sources contains virtual sources 1 to 100 down the left hand column and page 2 of the destinations contains virtual destinations 101 to 200 down the left hand column Therefore up to 1000 virtual sources and 1000 virtual des...

Страница 25: ...eat steps 3 to 7 for the virtual destinations For example using the information presented in Figure 2 1 the mapping table for Destinations 1 in DashBoard is as follows Use of destination port values that do not map to valid outputs on a physical router frame can interfere with proper system operation For best results ensure the values in the level columns of the destination configuration table inc...

Страница 26: ...range do not select the check box Copy click this button to copy the selected cells in the mapping table to a clipboard Paste click this button to paste information from a clipboard to the selected level s in the mapping table Fill click this button to close the dialog box and update the mapping table to reflect the changes Cancel click this button to close the dialog box without applying any chan...

Страница 27: ...text box to enter the value to use in the first virtual number cell For example if the value in the first selected cell is to be 53 enter 53 6 Perform one of the following to fill the range with the same number in each cell clear the Increment check box to fill the range with incrementing values select the Increment check box to clear the range select the Blank check box For example if you increme...

Страница 28: ...es In field enter a numerical value to define which virtual destination is connected to the input of the resource 5 In the Res Out field enter a numerical value to define which virtual source is connected to the output of the resource 6 In the Priority field enter a numerical value to set the priority for the resource Each resource can be assigned a priority level from 1 to 8 with level 1 as the h...

Страница 29: ... source to send to de allocated resources and destinations User definable park sources for each class can be routed to the inputs of free resources and de allocated destinations accordingly To set up a park source 1 In DashBoard open the NK VRC interface 2 Select the Parks tab 3 In the Park Source field enter a virtual source that will be routed to the input of a de allocated resource or destinati...

Страница 30: ...es refer to the NK Plug in Help file available in the DashBoard Help menu Configuring Control Panel Device Priorities All control panels and devices panels and interfaces through the NK IPS have an assigned priority This dictates the priority of requests if there are a limited number of resources available Every T Bus device including the NK IPS requires a unique address Addresses range from 1 to ...

Страница 31: ... the Startup Delay s field enter an amount of time in seconds that the NK VRC will wait before refreshing the connected routers to its known status on startup This allows the Carbonite eXtreme enough time to boot before the NK VRC sends refresh switch requests Recommended settings are 0 seconds for non Carbonite eXtreme systems 120 seconds for Carbonite eXtreme systems 4 Select the Switch Retries ...

Страница 32: ...on page 21 Saving the NK VRC Configuration Parameters on the various pages of the NK VRC interface can be stored to a file Multiple such files can exist corresponding to different configuration pre sets These pre sets can subsequently be accessed through the File Navigator For More Information on adding a directory to the File Navigator refer to the section File Navigator in the DashBoard User Gui...

Страница 33: ...converted HD The numbers in Figure 5 13 refer to the physical connections on the HD SD router The configuration in Figure 5 13 is demonstrated in Figure 5 14 Figure 5 15 Figure 5 16 Figure 5 17 and Figure 5 18 In Figure 5 13 sources will not be down converted to go to SD destinations Additional resources and resource rules would be required Figure 5 14 Virtual source configuration UP1 UP2 UP3 HD S...

Страница 34: ...ces in Figure 5 16 are set as high priority resources and are not in use The third resource is lower in priority and is in use Figure 5 17 Park configuration Figure 5 18 Resource rule configuration In this configuration any SD to SD or HD to HD routes will be done internally in the router without using any resources An SD to HD route will be done using one of the three up converting resources and ...

Страница 35: ...e 5 19 is demonstrated in Figure 5 20 Figure 5 21 Figure 5 22 Figure 5 23 and Figure 5 24 Figure 5 20 Virtual source configuration Figure 5 21 Virtual destination configuration Class 1 sources and destinations are analog audio and Class 2 sources and destinations are digital audio ADC1 DAC2 Analog Router Level 1 Digital Router Level 2 Analog Silence Analog SRC2 Analog DEST2 Digital DEST2 Digital S...

Страница 36: ...ces are ADCs Type 2 All four resources are set to the same priority level Figure 5 23 Park configuration Figure 5 24 Resource rule configuration The first resource rule covers routes from analog audio Class 1 to digital audio Class 2 using ADC resources Type 2 The second resource rule covers routes from digital audio Class 2 to analog audio Class 1 using DAC resources Type 1 ...

Страница 37: ...hest priority and 8 is the lowest priority If priorities are not required set all the priority levels to be the same The default is 8 In order for a control panel to be able to access a resource it must have a priority higher than or equal to the resource priority A resource can only be de allocated by the control panel that originally allocated the resource or by another panel with a higher prior...

Страница 38: ... be de allocated using the Resources tab To de allocate a resource 1 In DashBoard display the NK VRC interface 2 Select the Resources tab 3 Select the Deallocate check box of the resource 4 Click Send Configuration see Sending the Configuration to a Device on page 4 21 Resetting the NK VRC To return to a known operating state and configuration perform one of the following send the default configur...

Страница 39: ...e not set up correctly to operate with virtual routing Try one of the following Use DashBoard to set up the devices with virtual routing enabled see Setting Up Virtual Routing on page 4 23 Reset the NK VRC NK VRC takes a long time to start up The mapping table contains non existent crosspoints Remove table entries that do not correspond to physical connections on the routing switchers Cannot see t...

Страница 40: ...40 Operating the NK VRC NK VRC User Guide v05 ...

Страница 41: ...ld be one level and an audio router would be a second level Logical virtual Label a name for a group of routing system inputs or outputs Logical virtual Routing the action of switching a group of otherwise unrelated signals via a common label name Macro a recorded sequence of Remote Control Panel operations local to the panel Map a table that defines the allocation of names labels to router input ...

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