RIB2312 Sapphire Gas Log Flame Fire
- 10 -
1/03/18 ©Rinnai
Fault Finding
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure
about the way your heater is operating, contact Rinnai or your local agent.
*
Only applicable when optional remote controller is used.
**
Only applicable if the remote controller is programmed.
Rinnai recommends that this appliance be serviced every 2 years, including inspection of the flue system.
If the power supply cord, gas supply hose or any other component of the heater is damaged, they must be
replaced by Rinnai or a suitably qualified person.
Any service or repair work should only be carried out by an authorized person.
Do not remove any panels or attempt to carry out any service work other than that mentioned in the trouble
shooting chart.
The user shall be advised that appliances incorporating a solid fuel effect, and designed to operate with
luminous flames, may exhibit slight carbon deposits.
If you are unsure about the way your heater is operating, contact Rinnai Australia, or your local agent.
Fault
Condition
Probable
Cause
Burners fail to ignite
Sme
ll
of gas
Fa
n Not
W
o
rk
in
g
Mi
no
r so
ot de
po
s
its
Sever
e soo
tin
g
Glass
, Con
d
e
n
sa
tin
g
Glas
s, Strea
ky lin
es
*
Remote not
working
Fault
Condition
Simplest Possible
Remedy
Not plugged in or turned off
Plug in power cord and turn power ‘ON’
Mains power failure
Re-ignition, when power restored
(Initial Install) Air in gas pipe
Installer to purge air from gas supply
Air in hose
Repeat Ignition procedure
Ignition failure
Repeat Ignition procedure
Flat battery for remote control
*
Replace remote control battery
Gas supply turned off
Turn gas supply on at the meter or cylinder
Gas escape
Isolate gas supply, call Rinnai
Inadequate flue system
Check Flue System
Insufficient gas pressure
Check Gas Pressure
Log Misalignment
Re-align Log Media
Normal operation
No action is required
Normal operation
Fan not working - fan automatically comes on
after 4 minutes not heat switch activated
Normal operation
Allow heater to warm up
Heat switch not activated
Allow heater to run on high for 4 minutes
Possible fan fault
Check Fan
Controller display blank
Replace batteries.
Control Panel Operation
**
Refer to Operation / Installation Manual
Controller Not Synchronised
Refer to Operation / Installation Manual
