Rinnai
14
RHFE 952_1252 OIM
CARE AND MAINTENANCE
GENERAL HEATER CHARACTERISTICS
SERVICE
Rinnai recommend that this appliance and installation be inspected and serviced every 2 years.
If the power supply cord or any other component of the heater are damaged, they must be replaced by Rinnai or
a suitably qualified person.
Any service or repair work should only be carried out by an authorised person. Rinnai has service and spare parts
departments nationally, see back cover for contact details.
TROUBLE SHOOTING CHECKLIST
Use the following chart to help determine whether a service call is required, however if you are unsure about the
way your heater is operating, contact Rinnai or your local agent.
ABNORMAL FLAME PATTERN
Each Rinnai Gas Fire has a distinct flame pattern. The flame should look the same every time you start your heater
after an initial warm up period of approximately 15 minutes.
Before asking for a service call please check the following table as these characteristics are part of the normal
operation of the appliance and do not indicate a fault.
CHARACTERISTIC
EXPLANATION
At ignition:
Warm air does not start when the burner lights.
The room air fan is started automatically after a short
delay. This is to allow the heat exchanger to warm up,
helping to avoid cold draughts.
Smoke or strange smells are produced on the first
start up operation after installation.
This is caused by grease, oil or dust on the heat
exchanger when new. This will stop after a short time.
Sharp clicking sparking noises at ignition.
This is the electronic ignition sparking.
Ticking or pings when the unit thermostat modulates
to a lower or higher setting, or shuts down.
This is simply expansion and contraction noise from
the heat exchanger and is normal.
During combustion:
Clunking noise when the thermostat operates
This is the sound of the solenoid gas valves opening
and closing to regulate the gas flow and is normal.
When the appliance is turned off:
Convection fan continues to run after turning off.
This is to remove residual heat from the heat
exchanger and stops once the appliance cools.
Other points:
Steam is discharging from the flue terminal.
High efficiency appliances tend to discharge water
vapour on cold days. This is normal.
Heater does not start when the STANDBY / ON
button is pushed, thermostat is on High (H).
Check that the appliance ON/OFF button is ON.
Service calls for general cleaning, maintenance and wear and tear are not necessarily covered
under the warranty. Service calls of this nature may be chargeable.
Faults caused by insufficient gas supply, gas quality, installation errors or operation errors are not
covered by the Rinnai warranty. Refer to separate warranty booklet.
Appliances incorporating a live fuel effect and designed to operate with luminous flames may
exhibit slight carbon deposition on burner media. Slight deposition is acceptable.
NOTE
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