When You Have Problems Operating the
Machine
Problem
Cause
Solution
The machine does not
start.
If the machine is not properly
connected to a computer, the
machine will not initialize and start
even if Print Control is launched.
Perform either of the following:
• If you are not using a
dedicated USB cable, use the
included USB cable.
• If the USB cable is damaged,
contact your service
representative for a
replacement.
• Check if the machine is firmly
connected to the computer by
the included USB cable.
• Check if Print Control has
been installed to the
computer. For details about
how to install Print Control,
see page 29 "Installing Print
Control".
The machine does not
start.
The interlock is enabled for one of
the following reasons, causing the
machine to stop.
• The machine cover is open.
• The carriage is positioned too
far to the left or right end.
• Close the cover properly,
and then reboot Print Control.
• Move the carriage by hand
approximately 10 cm toward
the center, and then reboot
Print Control.
Printing does not start even
if print jobs start using Print
Control.
An emergency button remains
pressed.
Release the emergency button. For
details, see page 17 "Emergency
Buttons".
5. Troubleshooting
82
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