Section 12
12
Repairs and Returns Procedures
41
Research Instruments Ltd
Please refer to the ‘Troubleshooting’ section in this manual before returning product to RI. If you
continue to have a problem with your device, please follow these instructions:
Returned Goods Policy
Goods will be accepted for return for the following reasons:
If shipment was made without the customer’s authorization or order
If incorrect items were shipped
If defective items were shipped
If defective goods are covered by the standard warranty
SECTION 12 - RETURNING PRODUCT TO RI FOR REPAIR
To return product, you must contact Customer Service for a Returned Merchandise Authorization
(RMA) number. Items will not be accepted without an RMA number. Please have the following
information:
• Reason you wish to return the goods
•
Quantity, description, part number, serial number of the goods
•
Date of receipt of order
•
Customer’s purchase order and the CooperSurgical or Origio invoice number
All used products must be cleaned and sterilized prior to shipment. A signed decontamination declaration
may be required.
All products should be carefully and adequately packed, preferably in original packaging. Replacement
items or additional repairs will be invoiced.
All packaging should be clearly labeled with the RMA number and statement “Urgent – Returned Items
for Repair”.
Return Address:
Research Instruments Ltd, Bickland Industrial Park, Falmouth, Cornwall, TR11 4TA, UK
Shipments must be sent prepaid by the customer and insured for their full value during shipping. Freight
collect shipments will not be accepted, and goods will be returned to sender.
If Customer intends to return equipment ordered in error, the following restocking charges and terms
will apply:
•
25 percent within 60 days from date of shipment
•
Goods must be returned unused, in the original carton, and in marketable condition
•
Refurbishing and replacement charges will be added to the restocking charges for damaged or
missing items
•
No return after 60 days
•
No refund on sterile, single-use disposable products
