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Appendix B - Troubleshooting Guide

Page 54

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Содержание HandPunch 50E

Страница 1: ...HandPunch 50E Manual ...

Страница 2: ...pense This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe A respecte toutes les exigences du Reglemente sure le materiel brouilleur du Canada 1998 through 2005 Recognition Systems Inc ALL RIGHTS RESERVED Document Part Number 70100 6011 Revision 1 1 February 2005 HandPunch is a trademark of Recognition ...

Страница 3: ... 11 Mechanical Installation 13 Wall Plate Installation 13 Wiring Connections 17 Wiring Examples 17 RS 232 Serial Connection 18 Erasing the Memory 21 Erasing HandPunch Memory 21 Closing the HandPunch 23 Enter Command Menu 25 If No One is Enrolled in the HandPunch 25 If Users are Enrolled in the HandPunch 25 Navigating Command Menus 27 Programming the HandPunch 29 Basic Command Mode Structure 29 Aut...

Страница 4: ... Menu 41 Special Menu 45 HandPunch Maintenance 47 Cleaning the HandPunch 47 Appendix A 49 Tips for a successful Installation 49 Appendix B 51 Troubleshooting Guide 51 Display Messages During Verification 51 Beeper and LED Status During Verification 52 Limited Warranty 55 ...

Страница 5: ...lection terminal available The key features of the HandPunch include Ethernet Communications Transaction Buffer 5 120 event capacity Programmable Clock and Date Formats and Daylight Savings Switch ove Biometrics Biometrics is a term describing the automatic measurement and comparison of human characteristics While its origins are ancient the evolution of advanced scanning and microprocessor techno...

Страница 6: ...d attendance software Refer to Figure 1 1 on page 5 when reviewing the information in this section The HandPunch has an integrated keypad for ID entry see Figure 1 1 The and keys are used for data entry and programming Four different features assist the user with hand placement and read verification 1 A light emitting diode LED hand placement display on the Hand Punch s top panel assists users wit...

Страница 7: ...HandPunch 50E Manual Page 5 Figure 1 1 The HandPunch 50E 5 4 6 8 7 9 0 No Enter 2 1 3 Clear Yes No PLATEN AND GUIDE PINS HAND PLACEMENT DISPLAY LCD DISPLAY VERIFICATION LIGHTS NUMERICAL KEYPAD ...

Страница 8: ...al backup battery Temperature 10 C to 60 C non operating storage 14 F to 140 F 5 C to 40 C operating 40 F to 110 F Relative Humidity Non Condensing 5 to 95 non operating storage non condensing 20 to 80 operating Verification Time 1 second or less Memory Retention 5 years using a standard internal lithium battery Transaction Buffer 5 120 transactions ID Number Length 1 to 10 digits RS 232 Baud Rate...

Страница 9: ...y Support See Technical Note 70200 0012 Rev D Recommended European Power Supply Ault Inc 7300 Boone Ave North Minneapolis MN 55428 USA PH 612 493 1900 E mail info ault com Part number D48 121000 A040G 230 VAC Input 12 VDC 1Amp output unregulated Ault style 41 connector barrel plug approved recyclable ...

Страница 10: ...Introduction Page 8 This page is intentionally blank ...

Страница 11: ...ded to assist in planning wire routing HandPunch Placement The recommended height for the HandPunch platen is 40 inches1 102 cm from the finished floor The HandPunch should be out of the path of pedestrian and vehicular traffic Avoid placing the HandPunch where users must cross the swing path of a door The HandPunch should be in an area where it is not exposed to excessive airborne dust direct sun...

Страница 12: ...HandPunch s power supply to a switched duplex outlet The HandPunch must have a constant source of power for proper operation Battery Backup Operation An optional power fail protection circuit board can be attached to the main circuit board to provide and control battery backup The battery backup option uses a 12 volt 800 ma hour sealed lead acid battery to provide backup battery power This battery...

Страница 13: ...l battery backup If a HandPunch does not have the optional battery backup package installed J7 is not used On HandPunches equipped with the battery backup option J7 allows service personnel a mechanism for disabling battery backup operation before removal of main input power To fully power down a HandPunch equipped with battery backup remove or reposition shunt J7 so that the two pins protruding u...

Страница 14: ...Planning an Installation Page 12 This page is intentionally blank ...

Страница 15: ...r to Figure 3 1 for all wall plate references in the following section Figure 3 1 Wall Plate 2 Measure and mark a point 48 1 2 inches 123 cm from the surface of the finished floor This point will correspond to the Leveling Hole where the top center point of the HandPunch should be mounted 3 For a hollow wall drive a small nail into the wall at the mark and hang the wall plate from the Leveling Hol...

Страница 16: ...o mounting holes Use the toggle bolts for the three lower mounting holes 2 For a solid wall use expansion bolts to mount the wall plate For all five mounting holes drill a 1 4 inch diameter hole 1 4 of an inch deeper than the length of the expansion anchor Routing the Wiring 1 Refer to Figure 3 2 on page 15 for a template diagram to assist in routing wiring 2 For a concealed wiring connection dril...

Страница 17: ...andPunch mounting location is free from dust and debris Attaching the HandPunch 1 Remove the HandPunch from its carton 2 Align the sleeves of the back plate with the pins of the wall plate and slide the HandPunch to the left as shown in Figure 3 3 Wall Plate Finished Floor C L HandPunch SURFACE CONDUIT ENTRY POINT C L 42 5 108 cm 42 75 108 6 cm 50 Reference 127 cm to Top of Wall Plate NOTE ...

Страница 18: ...Mechanical Installation Page 16 Figure 3 3 Attaching the HandPunch to the Wall Plate REAR OF TERMINAL 2 UPPER SCREWS HOLE SURFACE CONDUIT ENTRY ...

Страница 19: ...ut Wiring Examples Table 2 on page 18 provides the pinouts for the RS 232 Serial Printer Connection Figure 4 2 on page 18 provides a diagram of the RS 232 Connector Figure 4 3 on page 19 provides a Host PC to HandPunch Ethernet Network wiring diagram WALL Serial Printer Connection Ethernet Wall Plate Top of Terminal Top of HandPunch 50E Power Connectors J7 Battery Jumper Reset Switch ...

Страница 20: ...Page 18 Figure 4 2 J4 RS 232 Jack Pinout Table 2 RS 232 Serial Connection J8 Pin Signal Connection 1 GND Ground 2 RXD Receive Data Input from external device 3 TXD Transmit Data Output to external device RS 232 Pins 1 2 3 ...

Страница 21: ...h 50E Manual Page 19 Figure 4 3 Host PC to HandPunch Ethernet Connection 5 4 6 8 7 9 0 No Ente r 2 1 3 Clea r Yes No Recognition Systems Inc Ethernet Unit HandPunch RJ 45 Ethernet Port Ethernet Cable Data Jack ...

Страница 22: ...Wiring Connections Page 20 This page is intentionally blank ...

Страница 23: ...option will take the HandPunch s setup back to factory defaults plus erase all user databases and datalogs This action can not be undone If there is a software that is managing the system then the users can be downloaded back to the HandPunch if needed Erasing HandPunch Memory Perform the following steps to erase the setup programs but retain the user database 1 With system power OFF depress reset...

Страница 24: ...Ereasing Memory Page 22 This page is intentionally blank ...

Страница 25: ... drastically affect the HandPunch s operation It is important to ensure the HandPunch is free from dust and debris before closing the terminal Do not force or slam the HandPunch onto the wall mount latch when the latch is in the locked position This will damage the locking mechanism Figure 6 1 Closing the HandPunch NOTE NOTE N o R e c o g n i t i o n S y s t e m s I n c LOCK K e y L a t c h Wa l l...

Страница 26: ...Closing the HandPunch Page 24 This page is intentionally blank ...

Страница 27: ...e Menu Press for the Setup Menu Press for the Management Menu Press for the Enrollment Menu Press for the Security Menu 3 Press and the first command option in the selected menu appears If Users are Enrolled in the HandPunch 1 The display appears as follows 2 Enter your ID number on the keypad and place your hand on the platen for verification 3 If verification is successful the display appears as...

Страница 28: ...em as a supervisor If you are blocked from the supervisory menus verify your access rights with management personnel If enrollment information has been incorrectly changed and you must have supervisory access to all menus make these changes through software It is possible to physically reset the HandPunch s memory however resetting memory sets all the HandPunch s parameters back to the factory def...

Страница 29: ...u there are three options available for navigating the command menu system Press to enter the command shown on the display Press to step to the next command in the menu Press to exit the command menu pressing any numeric key also exits the command menu If you are in a command s sub menu you may have to press multiple times to completely exit the command menu CLEAR CLEAR ...

Страница 30: ...Enter a Command Menu Page 28 This page is intentionally blank ...

Страница 31: ... done through the software Authority Level A second method for controlling access to the command menus is through the use of Authority Levels Authority Levels control whether or not a user has access to the command menus Level 0 is for a user who does not need access to any of the command menus Level 5 is assigned to Supervisors who need access to all of the command menus The HandPunch automatical...

Страница 32: ...mmunication baud rate Enroll Supervisory Staff Enroll yourself and the supervisors who will have responsibility for HandPunch management This is done through the Enrollment Menu see Supervisor Enrollment on page 44 The time date and ID number length are normally set by the host computer However a supervisor can change these parameters at a HandPunch after setup information has been downloaded from...

Страница 33: ...39 Set User Data Set a user s reject threshold adjusting the sensitivity applied when a HandPunch reads a hand this task is done through the Management Menu The instructions for setting user data begin on page 39 Will be overwritten if User Data is controlled by the software Remove User Remove employees and supervisors from a HandPunch This is done through the Enrollment Menu The instructions for ...

Страница 34: ...and menu there are three options available for navigating the command menu system Press to enter the command shown on the display Press to step to the next command in the menu Press to exit the command menu pressing any numeric key also exits the command menu If you are in a command s sub menu press multiple times to completely exit the command menu Service Commands There are two commands availabl...

Страница 35: ...st user to verify on the system When the status display is enabled Figure 8 1 identifies each status display field value Figure 8 1 Status Display Chart Table 5 Normal Operating Parameters Parameter Normal Range Row r 0 2 Column c 0 2 Exposure e 100 20 Last Hand Read Score Aux Out 2 Aux Out 1 Aux Out 0 Lock Aux In 2 Request to Exit Aux In 1 Door Monitor Switch Tamper These status values are inacti...

Страница 36: ...riate password to enter the Setup command menu Once you have entered the command menu there are three options available for navigating the command menu system Press to enter the command shown on the display Press to step to the next command in the menu Press to exit the command menu pressing any numeric key also exits the command menu If you are in a command s sub menu press multiple times to comp...

Страница 37: ...ommand Menu Setup Menu Password 2 Set Language Select Language Set Date Format Select Date Format Set Time and Date Month MM Day DD Year YY Hour HH Minute MM Set ID Length New ID Length Set T A Mode Set Serial IP Address Gateway Address Host Bit ...

Страница 38: ...he ID number by eliminating the use of the key to complete an ID number entry Once the ID Length is set the HandPunch will automatically accept an ID number entry once the correct number of characters have been entered Once the ID Length is set the T A Mode Set command appears allowing you to configure the HandPunch to prepare punch data for time and attendance software Set Serial The Set Serial c...

Страница 39: ...t Bit number and enter that number If no Host Bit is used enter 0 for the Host Bit Table 7 Subnet Mask to Host Bit Subnet Mask Host Bit 255 255 255 255 0 255 255 255 254 1 255 255 255 252 2 255 255 255 248 3 255 255 255 240 4 255 255 255 224 5 255 255 255 192 6 255 255 255 128 7 255 255 255 0 8 255 255 254 0 9 255 255 252 0 10 255 255 248 0 11 255 255 240 0 12 255 255 224 0 13 255 255 192 0 14 255...

Страница 40: ...Programming the HandPunch Page 38 255 224 0 0 21 255 192 0 0 22 255 128 0 0 23 255 0 0 0 24 Table 7 Subnet Mask to Host Bit Subnet Mask Host Bit ...

Страница 41: ...nd menu system Press to enter the command shown on the display Press to step to the next command in the menu Press to exit the command menu pressing any numeric key also exits the command menu If you are in a command s sub menu press multiple times to completely exit the command menu Manage ment Com mands There are four commands available from the Management command menu List Users Set User Data R...

Страница 42: ...oyees enrolled in a HandPunch Set User Data The Set User Data command allows you to set an employee s Reject Threshold adjusting the hand read threshold for one employee without affecting the threshold of other employees This task should be done through your user software however it can be done through the Management Menu ...

Страница 43: ...rform all the programming required to support the HandPunch Once a user has been enrolled using the Add Supervisor command all further user authority levels are assigned as per the list above This protects the integrity of the system by enacting the Authority Level rules described above Recognition Systems strongly recommends enrolling at least two users as supervisors to ensure that more than one...

Страница 44: ...se facts The HandPunch reads the shape of the hand not the fingerprints or palmprints It does not identify people It confirms people s identity It scans with an invisible light of the type used in TV remote controls It does not transfer germs any more than a doorknob or money It does not invade privacy it guarantees it The enrollment process requires three or more reads to collect enough informati...

Страница 45: ...ways verify with the left hand Extra practice on placing the hand on the platen may be required to ensure correct consistent hand reads Read Score When a user uses the HandPunch the display appears as follows The score number on the display reflects how accurately the user s hand is placed on the platen Scores that vary greatly between low and high numbers are indicative of inconsistent hand place...

Страница 46: ...ous commands until you reach the desired command Add Employee The Add Employee command allows you to enroll a new employee into the HandPunch Add Supervisor The Add Supervisor command allows you to enroll a new supervisor into the HandPunch Remove User The Remove User command allows you to remove an employee or supervisor from the HandPunch Table 9 Enrollment Command Menu Service Menu Password 4 A...

Страница 47: ...ss to step to the next command in the menu Press to exit the command menu pressing any numeric key also exits the command menu If you are in a command s sub menu press multiple times to completely exit the command menu Special Command There is one command available from the Special command menu Special Enroll Refer to Table 10 and identify the command you need to perform Step through all previous ...

Страница 48: ...ial Enrollment affects the integrity of the HandPunch terminal and should only be used as a last resort Anyone who knows a Special Enroll ID number is granted access when the ID number is used Before specially enrolling a user try to alleviate verification problems by adjusting the individual user s reject threshold see page 39 or by using left hand enrollment see page 43 NOTE ...

Страница 49: ...e instructions for these commands begin on page 32 Calibrate View HandPunch exposure values Status Display Display HandPunch input output status the hand read score of the last user to verify on the system Cleaningthe HandPunch Inspect and clean the HandPunch regularly to maintain optimum performance Clean the platen side mirror reflector and the window above the platen using a clean cloth dampene...

Страница 50: ...Maintenance Page 48 This page is intentionally blank ...

Страница 51: ...d with the top platen 40 off of the floor and not sitting directly on top of a desk this will help to eliminate bad enrollments Mount the HandPunch so that it is not difficult or dangerous to punch in and out It is not recommended to mount the HandPunch in an area where there is airborne dust in the path of direct sunlight or where the HandPunch can be exposed to water or corrosive gas ses Etherne...

Страница 52: ...nd is flat on platen Close finger towards the center of hand Fingers gently touch finger pins Let the enrollee enter in their own ID number during the enroll ment process this forces the Enroller to step aside allowing the Enrollee to stand in front of the HandPunch helping to eliminate bad enrollments ...

Страница 53: ...thernet Cable is good and plugged in before power is applied to HandPunch It may be necessary to verify that the Ethernet data jack on the wall is good Display Messages During Verification Various messages can appear on the HandPunch s display during hand verification These messages are defined in Table 11 Table 11 Display Messages During Verification Message Definition PLACE HAND The platen is re...

Страница 54: ...d a lockout Before the rejected ID number can be used again another employee or a supervisor must successfully verify at the HandPunch If you enter your ID number but do not place your hand on the platen the HandPunch will time out in about 25 seconds You can immediately end this time out by pressing the key Beeper and LED Status During Verification The HandPunch s beeper and LED status display al...

Страница 55: ...ID Entry 2 ID Number Not in Database After Hand Placement 1 Green ID Verified After Hand Placement 2 Red ID Not Verified Try Again After Hand Placement 1 Long Continuous Red ID Refused Table 12 Beeper and LED Status During Verification Operation Beeps LED Meaning ...

Страница 56: ...Appendix B Troubleshooting Guide Page 54 This page is intentionally blank ...

Страница 57: ...uakes tornadoes acts of aggres sion war or similar phenomenon and 5 Accessories used as integral to the Product have been approved by the Company The Company shall at its option either repair or replace free of charge the Product found upon the Company s inspection to be so defective or if agreed upon refund the purchase price less a reasonable allowance for depreciation in exchange for the Produc...

Страница 58: ...Warranty Page 56 This page is intentionally left blank ...

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