-21-
Trouble Shooting:
Electronic
Problem Possible
Cause
Remedy
Mains Power Disconnected
Check mains supply and isolating switch
Gas Control locked out
Press ON/OFF button twice to reset *
Faulty control
Service call
ON/OFF Button
(front panel) does
not work (no spark
noise)
Button not held for 1 second
Hold button for on second
Flat batteries
Replace batteries
Signal interference
Move to another part of room
Faulty remote
Replace remote control
Faulty receiver
Service call
Gas control locked out
Press ON/OFF button twice to reset *
ON/OFF Button
(remote) does not
work (no spark
noise) but front
panel does
Button not held for 1 second
Hold button for on second
Air in gas pipe
Purge gas pipes *
Fire is sparking then
locks out
Gas supply turned off/empty
Turn on gas supply or change bottles *
Faulty flame rod
Service call
Pilot flame starts but
spark keeps going
Dirty gas in bottles (LPG/Pro)
Replace or change over gas bottles
Pilot ignites but main
flame does not
Faulty gas control
Service call
Gas Supply turned off or empty
Check gas supply or change/replace bottles
Power supply turned off
Check power is on
Fire goes out
Accidental operation of remote
control
Check location of remote control
Flat batteries in remote control
Replace batteries
Faulty receiver
Service call
Fan does not
operate
Faulty fan or wiring
Service call
* If the fire fails to ignite after 3 attempts, turn off the power and gas if possible and arrange a service
call or contact the installer if fire is new.