Real Fires Electronic Range User Guide & Service Manual
6
Cleaning
Regular cleaning of your Real Fire is important to keep it looking its best.
Some points on cleaning:
• Do not use abrasive cleaners on any panels.
• All of the exterior painted panels can be cleaned using household cleaners.
• The black interior panels and the Logs and Coals may develop a slight build-up
of soot; this is quite normal and may burn off over time. Do not try to remove
the soot by rubbing with a cloth as this will only spread the soot around.
• Do not vacuum the burner media, especially the Log and Coal bed
(vermiculite) as it is very light and the burner is not designed to be
operated without this media on top.
• The stainless steel reflectors and Front Panel (if fitted) can be cleaned
using a household stainless steel cleaner.
• The glass panels (Pearl model) can be cleaned using a household glass
cleaner but do not spray the glass cleaner directly onto the glass. This can
result in the cleaner tracking between the glass and the trim behind and
can cause water-spotting that can remain for some time.
When to Call for Service
The following signs indicate that your fire requires a service call:
• If long, streaky flames are touching the back of the firebox, this can cause
the paint to blister and possibly damage the fire.
• If you can smell gas, whether the fire is going or not (there could be a
small smell of gas as the fire is going through the ignition sequence but
this should stop once the fire has started).
• If the pilot flame looks abnormal. Signs of abnormal pilot operation could be:
- A very short flame that does not reach across to the flame rod.
- A very long flame that reaches far beyond the flame rod.
- A roaring noise when the pilot is operating or the flame ‘lifting off’
from the pilot head.
- Long, yellow flames.
• If there are large soot deposits that keep building up on the burner media.
• If there is excessive noise or explosive ignition as the burner lights; this
could be due to blocked burner ports.
• If a smell of flue gas continues after the fire has been operating for at least
10 minutes. This could indicate a blocked flue or other problem. This smell is
acceptable during the first few minutes as the flue heats up and starts to draw.
