Tips & Troubleshooting
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Running the System Test
The System Test allows you to run a basic diagnostics check on your
DIRECTV PLUS™ System. If you are experiencing any trouble with your
system, run the system test. It will also allow you to get your access card
number or to initiate diagnostic procedures on your DIRECTV PLUS™
System.
First make sure that:
•
all connections—jacks, cables, etc.—are correctly in place. See the
“Setup and Connections” section for more information.
•
there are batteries in the remote control, and they are working
correctly.
•
the access card is installed in the digital satellite receiver.
Follow these steps to run the diagnostics system test on your DIRECTV
PLUS™ System.
1.
Turn on your TV and the digital satellite receiver.
2.
Press the DIRECTV button to put the remote control in DIRECTV
mode, then press MENU to bring up the Main menu.
3.
Point to and select Options.
4.
Point to and select System Options.
5.
Point to and select System Test.
6.
If your system does not pass the system test, check any of these
potential trouble areas: cabling, pointing the satellite dish, phone
connection, and access card.
7.
If you continue to have problems, call 1-800-679-4776.
You should run a system test several times before concluding that there
is a problem. Occasional fluctuations in the phone line or satellite signal
can give temporary false readings.
Fine-Tuning the Signal
If you self-installed your satellite dish antenna, you may have already
used the interactive setup to find the dish pointing coordinates, acquire
and fine-tune the signal, and run a system test.
If you need to run the interactive setup again, select Options from the
Main menu, then select Interactive Setup.
If you just want to check your dish pointing coordinates, or run the
signal strength meter, select Dish Pointing from the Main menu.
