Tips & Troubleshooting
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Troubleshooting
Wrong picture
The digital satellite receiver and most VCRs let you toggle between signals. If you don’t see the signal you think you should
be seeing, try using these buttons to toggle between the signals:
•
Press the TV/VCR button on the VCR remote or on the VCR’s front panel.
•
Press the ANTENNA button on the remote control.
Taking either of the above actions lets you switch the source of the video signal from satellite signals to the off-air antenna
or cable signal, and vice versa.
•
You may not have installed your satellite dish antenna properly.
Refer to the dish pointing instructions in the Menu section of this book and the installation guide that came with your
satellite dish antenna.
Problems with the remote control
•
Maybe something is between the remote control and the remote sensor.
•
Maybe the remote control is not in DIRECTV mode. Press the DIRECTV (or, if your remote is older, SAT1) button so the
remote will control the digital satellite receiver.
•
Remember to press the OK button after entering a DIRECTV channel number that is less than four digits long.
•
Maybe batteries in the remote control are weak, dead or installed incorrectly. Try replacing batteries. (Note that when
you replace the batteries you may have to reprogram your remote to control other devices. )
•
Remove batteries; press and hold the 1 button for at least 60 seconds to drain the microprocessor inside the remote
control. Release number 1, replace the batteries, and (if necessary) reprogram the remote.
Problems with Caller ID
•
You cannot connect your receiver to a wireless phone jack and use the Caller ID feature. Instead, connect it directly into
a phone jack.
Blank screen
•
Maybe the component connected to the input jacks is not
turned on.
•
Try another channel.
Receiver will not turn on
•
Check to make sure it is plugged in.
•
Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.
•
Maybe batteries in remote control are “dead.”
•
Maybe remote control is not aimed at remote sensor.
•
Unplug the receiver. Wait five minutes. Plug it in again.
