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Chapter 13: Troubleshooting

Chapter contents

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13.1 Troubleshooting on page 114

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13.2 Power up troubleshooting on page 115

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13.3 GPS troubleshooting on page 116

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13.4 Sonar / DownVision troubleshooting on page 117

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13.5 Wi-Fi troubleshooting on page 119

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13.6 Miscellaneous troubleshooting on page 121

Troubleshooting

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Содержание Dragonfly-4 DV

Страница 1: ...INSTALLATION OPERATION INSTRUCTIONS DRAGONFLY...

Страница 2: ...aymarine Tacktick Clear Pulse Truzoom HSB SeaTalk SeaTalkhs SeaTalkng Micronet Raytech Gear Up Marine Shield Seahawk Autohelm Automagic and Visionality are registered or claimed trademarks of Raymarin...

Страница 3: ...32 4 5 Finalizing the transducer mounting 33 Chapter 5 Cables and connections 35 5 1 General cabling guidance 36 5 2 Connections overview 36 5 3 Cable connection DV DVS Pro and Wi Fish 38 5 4 Connect...

Страница 4: ...0 12 2 Product cleaning 110 12 3 Transducer cleaning 111 Chapter 13 Troubleshooting 113 13 1 Troubleshooting 114 13 2 Power up troubleshooting 115 13 3 GPS troubleshooting 116 13 4 Sonar DownVision tr...

Страница 5: ...to a voltage supply greater than the specified maximum rating may cause permanent damage to the unit Refer to the Technical specification section for voltage rating Warning Product grounding Before ap...

Страница 6: ...e This product uses digital chart data and electronic information from the Global Positioning System GPS which may contain errors Raymarine does not warrant the accuracy of such information and you ar...

Страница 7: ...This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference rec...

Страница 8: ...FreeType Declaration of conformity Raymarine UK Ltd declares that this product is compliant with the essential requirements of R TTE directive 1999 5 EC Pixel defect policy In common with all TFT unit...

Страница 9: ...nd product information Chapter contents 2 1 Document information on page 14 2 2 Product overview on page 16 2 3 CHIRP DownVision overview on page 17 2 4 CHIRP Sonar overview on page 17 Document and pr...

Страница 10: ...tter display E70320 Dragonfly 7 Pro Standalone dual channel Fishfinder Chartplotter display with transducer E70290 Wi Fish Standalone single channel Wi Fi sonar module Note Dragonfly products are stan...

Страница 11: ...he Up Down Left and Right controls Document illustrations Your product may differ slightly from that shown in the illustrations in this document depending on product variant and date of manufacture Al...

Страница 12: ...le with LightHouse charts Navionics and C Map charts by Jeppesen Dragonfly 5 DVS 5 Bright all weather LED backlit display Dual channel CHIRP DownVision and CHIRP Sonar channels Supplied with CPT DVS C...

Страница 13: ...produces clear target returns The use of CHIRP processing and a higher operating frequency provide a more detailed image making it easier to identify bottom structures around which fish may reside CHI...

Страница 14: ...cer compatibility on page 22 3 6 Tools required for installation Dragonfly DV DVS Pro Wi Fish on page 23 3 7 Tools required for installation Dragonfly 5 M on page 23 3 8 Software updates on page 24 3...

Страница 15: ...DV DVS and Pro variants The parts supplied with your product are shown below D13178 1 1 9 10 16 6 7 8 2 3 4 5 17 x3 x3 x3 x3 11 18 12 13 14 15 1 Display unit 2 Locking collar 3 Pivot ball 4 M6 Hex bo...

Страница 16: ...pplied Wi Fish The parts supplied with your product are shown below D13180 1 1 9 10 16 6 7 8 2 3 4 5 17 x3 x3 x3 x3 11 18 12 13 14 15 1 Wi Fish unit 2 Locking collar 3 Pivot ball 4 M6 Hex bolt 5 Unit...

Страница 17: ...cyDrago nfly 7 DVS Pro Note Adaptor cable required for connection Note Connecting a CPT DV to a DVS or a Pro will prevent the Sonar application from functioning Connecting a CPT DVS to a DV or a or Wi...

Страница 18: ...ill also require marine grade sealant a waterproof fuse holder and 5 A inline fuse a paperclip in case you need to remove the transducer from the bracket 3 7 Tools required for installation Dragonfly...

Страница 19: ...pdates The software update process is carried out at your own risk Before initiating the update process ensure you have backed up any important files Ensure that the unit has a reliable power supply a...

Страница 20: ...he starboard side for counter clockwise mount on the port side On a twin engine vessel mount the transducer between the engines Turbulence can be caused by a number of other factors such as steps 1 ri...

Страница 21: ...n which allows proper routing and connection of cables Minimum cable bend radius of 100 mm 3 94 in is required unless otherwise stated Use cable supports to prevent stress on connectors Electrical int...

Страница 22: ...maximum stated range of your Wi Fi product Maximum range will vary for each device Wi Fi performance degrades over distance so products farther away will receive less network bandwidth Products insta...

Страница 23: ...gh room for display angle adjustment Allow enough head room to remove the display from the bracket Product dimensions Wi Fish 145 mm 5 7 in 145 mm 5 7 in 54 mm 2 1 in 90 mm 3 5 in 120 mm 4 7 in min D1...

Страница 24: ...4 1 Mounting the transom mount bracket on page 30 4 2 Mounting the transducer on page 30 4 3 Mounting the unit on page 31 4 4 Testing and adjusting the transducer on page 32 4 5 Finalizing the transdu...

Страница 25: ...he transom using the mounting bracket provided The steps below describe the initial mounting steps required in order to test your transducers performance After testing the transducer you must finish t...

Страница 26: ...n of the bracket base s mounting holes on the chosen mounting surface ii Drill holes for the fixings using a suitable drill ensuring there is nothing behind the surface that may be damaged iii Use a p...

Страница 27: ...is missing at lower speeds then the transducer needs to be adjusted 6 Angle and height adjustments should be made in small increments and re tested each time until you obtain optimum performance D131...

Страница 28: ...he mounting bracket 2 Fill the locking hole with marine grade sealant 3 Secure the transducer and bracket by fully tightening all 3 mounting screws 4 Secure the ratchet arm bolt by tightening until th...

Страница 29: ...ts 5 1 General cabling guidance on page 36 5 2 Connections overview on page 36 5 3 Cable connection DV DVS Pro and Wi Fish on page 38 5 4 Connecting the power cable 5 M on page 38 5 5 Extension cable...

Страница 30: ...hts Always route data cables as far away as possible from other equipment and cables high current carrying AC and DC power lines antennae Strain relief Ensure adequate strain relief is provided Protec...

Страница 31: ...ated CPT 60 Updated CPT 70 Updated CPT 80 Legacy Dragonfly 6 Legacy Dragonfly 7 A80332 Legacy 1 keyway CPT 60 CPT 70 CPT 80 transducer toDragonfly 4 Dragonfly 5 and Wi Fish 3 keyway adaptor cable Lega...

Страница 32: ...V dc power supply 5 4 Connecting the power cable 5 M D13193 1 2 4 5 3 1 12 V dc 1 Connect the power cable to the rear of the display and secure using the locking collar 2 The drain wire should be conn...

Страница 33: ...mmon vessel power arrangements but does NOT cover every scenario If you are unsure how to provide the correct level of protection please consult an authorized Raymarine dealer or a suitably qualified...

Страница 34: ...rate single length of 2 wire cable from the unit to the vessel s battery or distribution panel Raymarine recommends a minimum wire gauge of 18AWG 0 82 mm2 for any length of cable extension For all len...

Страница 35: ...r cable Note Only 1 extension cable should be used per installation The length of the power supply wires on the extension cable is 2 m 6 6 ft Maximum transducer cable length The maximum cable length f...

Страница 36: ...4 6 2 Switching the unit on and off on page 44 6 3 Wi Fish mobile app on page 45 6 4 Wi Fish initial set up on page 46 6 5 Depth Offset on page 46 6 6 Switching on the simulator Wi Fish app on page 47...

Страница 37: ...products after approximately 5 seconds the splash screen is displayed 2 Press OK to accept the Limitations of Use disclaimer when it appears Note Does not apply to Wi Fish Powering the unit off 1 Pre...

Страница 38: ...the bottom of the unit It is recommended that you take note of these and retain somewhere safe for future reference 3 Open the Wi Fish app Connecting your smart device Your smart device s Wi Fi conne...

Страница 39: ...he displayed depth reading represents the depth to the sea bed from either the keel or the waterline Before attempting to set a waterline or keel offset find out the vertical separation between the tr...

Страница 40: ...on the rear of the unit The card reader is protected by a weatherproof cover D13244 1 1 2 3 1 Cover closed 2 Opening cover 3 Cover open 1 Open the card reader cover by pulling backwards on the cover s...

Страница 41: ...is will provide the weatherproof seal Removing a MicroSD card 1 2 D13246 1 1 On display products select Eject SD Card from the Shortcuts page 2 Open the card reader s cover 3 Pinch the protruding edge...

Страница 42: ...procedures on page 51 7 4 Satellite based navigation on page 52 7 5 Checking the sonar application on page 53 7 6 Checking the DownVision application on page 54 7 7 Shortcuts page on page 54 7 8 Appl...

Страница 43: ...y can only be used with the Pro and M variants 7 2 Switching the unit on and off Powering the unit on 1 Press and hold the Power button for approximately 3 seconds to power up the unit On display prod...

Страница 44: ...nd date preferences Depth Offset Depths are measured from the transducer to the sea bed but you can apply an offset value to the depth data so that the displayed depth reading represents the depth to...

Страница 45: ...gure signifies a greater positional error A typical receiver has an accuracy of between 5 and 15 m As an example assuming a receiver error of 5 m an HDOP of 2 would represent an error of approximately...

Страница 46: ...ite signal strength and other relevant information 7 5 Checking the sonar application Products which include the Sonar application and the CPT DVS transducer can use the Sonar application to help targ...

Страница 47: ...e display powered on 1 Press the Power button once The shortcuts page is displayed 2 Use the Directional controls to highlight an option 3 Press the OK button to select the option Adjusting the displa...

Страница 48: ...your display has a Back button you can also take a screenshot by pressing and holding the Back button until the confirmation message appears 7 8 Applications The applications available on your display...

Страница 49: ...s the Back button Using the View switcher To select a view follow the steps below With the View switcher displayed 1 Use the Directional controls to highlight a view 2 Press the OK button to display t...

Страница 50: ...arine recommends the use of quality branded memory cards Some brands of memory card may not work in your unit Please contact customer support for a list of recommended cards Removing MicroSD card from...

Страница 51: ...1 2 D13246 1 1 On display products select Eject SD Card from the Shortcuts page 2 Open the card reader s cover 3 Pinch the protruding edge of the MicroSD card between your index finger and thumb and...

Страница 52: ...inder applications features on page 62 8 4 Fishfinder applications controls on page 62 8 5 Zoom on page 63 8 6 Range on page 64 8 7 Scrolling on page 64 8 8 A Scope mode on page 65 8 9 Display Options...

Страница 53: ...onar application uses CHIRP processing with a centered 200 KHz ping frequency which provides a greater depth range than DownVision but less detail The Sonar application displays a scrolling image whic...

Страница 54: ...ause the target to thicken and arch slightly at fast speeds the mark resembles a double vertical line Target depth The closer the target to the surface the larger the mark on screen The depth of indiv...

Страница 55: ...g mode the controls behave as follows from the default view pressing the button enables Zoom mode when in Zoom mode use and buttons to increase or decrease the zoom level pressing the OK button opens...

Страница 56: ...e context menu by following the steps below 1 Use the Directional controls to highlight an object or area 2 Press the OK button The context menu is displayed 8 5 Zoom The Zoom function displays more d...

Страница 57: ...to be displayed onscreen follow the steps below From the application menu 1 Select Range 2 Select Range so that Man is selected 3 Select Shallow Range The Shallow Range defines the depth that will be...

Страница 58: ...features and manipulate the image to enable easier fish targeting Available depth features Target Depth ID Not available in DownVision application Depth Lines White Line Not available in DownVision ap...

Страница 59: ...Classic Blue default Classic Black Classic White Sunburst Night Vision DownVision application color palettes Copper Inv Copper Slate Gray Inv Slate Gray Selecting colors The Colors used can be changed...

Страница 60: ...ation however for optimum performance in most conditions it is recommended that you use the auto setting All echoes with a signal strength above the specified value are displayed in the strongest colo...

Страница 61: ...ivity or DownVision Sensitivity 2 Select Noise Filter 3 Use the Up and Down Directional controls to adjust the Noise Filter to the required value or 4 Press the OK button to switch between Auto and Ma...

Страница 62: ...age 84 9 8 Navigation on page 84 9 9 Chart settings menu cartography compatibility on page 85 9 10 Chart selection on page 86 9 11 Chart Detail on page 86 9 12 High resolution bathymetry on page 87 9...

Страница 63: ...n cursor mode the bearing and distance to the cursor s location from your vessel is displayed 11 Waypoint TTG Applies to Dragonfly 7 only During active navigation the estimated time to go to the targe...

Страница 64: ...on downloading LightHouse Charts to MicroSD card using the LightHouse Download Manager Raster charts Raster charts are an exact copy scan of an existing paper chart All information is embedded direct...

Страница 65: ...your PC s card reader 7 Insert your memory card into the card reader of your multifunction display 8 Open the Chart application on your multifunction display 9 Select the new chart from the Chart sel...

Страница 66: ...ls behave as follows pressing the button ranges in pressing the button ranges out pressing the Ok button opens the Chart application menu pressing the Back button opens the View switcher pressing any...

Страница 67: ...ypoints overview Waypoints are position markers used for the purposes of navigation Your display can create waypoints which can then be selected for active navigation There are a range of features for...

Страница 68: ...on with the cursor 2 Press the OK button The context menu is displayed 3 Select Place Waypoint A confirmation pop up message is displayed 4 Select Ok to place the waypoint or Edit to edit the waypoint...

Страница 69: ...new waypoint group With the Waypoint Group List displayed 1 Select New Group The on screen keyboard is displayed 2 Use the on screen keyboard to enter the required name for the new group 3 select SAV...

Страница 70: ...hat has been created and stored The following information is assigned or captured for each waypoint Symbol a default symbol is assigned or you can select an alternative Name a default name is assigned...

Страница 71: ...that you want to keep on to a MicroSD card From the Backup Reset menu 1 Select Erase from System 2 Select Erase Waypoints from System A confirmation dialog is displayed 3 Select Yes to confirm Access...

Страница 72: ...ints list is displayed 2 Select Search The search page is displayed 3 Select Area The Chart application is displayed with the area search menu open 4 Select the location for the first corner point of...

Страница 73: ...wise Marker Restriction Bottom Mark Top Mark Route Start Route End Diver Down Diver Down 2 Oil Rig Filled Circle FAD Fish Attracting Device Concrete Rubble Seaweed Oyster Green Can Green Nun Red Can R...

Страница 74: ...lost a break will occur in the track Note If the maximum number of tracking points is reached you will be warned The track will continue to be recorded with the earlier tracking points being overwritt...

Страница 75: ...en keyboard is displayed 3 Use the on screen keyboard to change the track name 4 When finished Select SAVE You can also edit track details by selecting Edit Track from the track context menu Changing...

Страница 76: ...waypoints or tracks from a memory card Chartplotter variant displays can import waypoints and tracks from MicroSD card Ensure that the MicroSD card that contains your saved waypoints and or tracks is...

Страница 77: ...button to enter motion mode 2 Press the OK button to open the menu 3 Select Waypoints The Waypoints list is displayed 4 Select the waypoint you want to navigate to The Waypoint information page is dis...

Страница 78: ...use is not compatible then the menu option will not be shown Menu option Compatible cartography Chart Selection LightHouse Charts Navionics Charts Jeppesen Chart Detail LightHouse Charts Navionics Ch...

Страница 79: ...elect the cartography type you want to display The Chart window is re drawn to show the select cartography type 9 11 Chart Detail The chart detail setting determines the amount of detail shown in the...

Страница 80: ...between the chart and the direction that you are travelling in The mode you choose applies to all chart views and is restored at power up The following options are available North Up In North Up mode...

Страница 81: ...Large Normal Large Switching text and symbol size If supported by your cartography type the display text and symbols size can be increased From the Chart application menu 1 Select Chart Setting 2 Sel...

Страница 82: ...een Center and Offset 9 16 Community layer If supported by your cartography type you can display User Generated Content UGC on the Chart application D13008 1 1 2 1 Community feature On 2 Community fea...

Страница 83: ...ng Sonar logs Sonar logging can be enabled or disabled at any time From the Chart application menu 1 Select Chart Setting 2 Select Sonar Logs so that On is selected to enable sonar logging or 3 Select...

Страница 84: ...ld see in a marine almanac Pilot book information is available at certain ports Panoramic photos of ports and marinas The availability of photos is indicated by a camera symbol on the chart display Th...

Страница 85: ...he System Settings menu on the 5 M variant display is located in the main application menu Refer to 11 1 System Settings menu for details on available options for your display variant 92 Dragonfly 4 D...

Страница 86: ...Chapter 10 Mobile applications Chapter contents 10 1 Wi Fish mobile app on page 94 10 2 Connecting Wi Fi Pro displays on page 94 Mobile applications 93...

Страница 87: ...nged if desired Tools Settings WiFi Settings 3 Open the Wi Fish app Connecting your smart device Your smart device s Wi Fi connection must be connected to the product to enable use of the mobile Wi Fi...

Страница 88: ...Chapter 11 Tools Settings Chapter contents 11 1 System Settings menu on page 96 11 2 Alarms on page 102 11 3 Backup and reset on page 105 11 4 Wi Fi Settings on page 107 Tools Settings 95...

Страница 89: ...Units Depth Units Temperature Units GPS Set up Pro 5 M Provides GPS setting options View Satellite Status COG SOG Filter Restart GPS Note Only available on displays with an internal GPS GNSS receiver...

Страница 90: ...the DV variant display is located in the main application menu Refer to 11 1 System Settings menu for details on available options for your display variant 5 M System settings menu The System Settings...

Страница 91: ...can set up your receiver and check its status from the GPS Set up menu For each satellite the screen provides the following information 1 2 3 D13122 1 1 Sky view 2 Satellite status 3 Position and fix...

Страница 92: ...the Chart application In order for your receiver and MFD to correlate accurately with your paper charts they must be using the same datum COG SOG Filter The COG SOG filter averages the velocity vector...

Страница 93: ...our increments 13 to 13 hours in 0 5 hour increments Simulator mode The Simulator mode enables you to practice operating your display without data from the GPS receiver or transducer The simulator mod...

Страница 94: ...affect your waypoints or tracks Yes No Settings and Data Reset In addition to the settings reset detailed above performing a settings and data reset will also remove ALL waypoint and track data Yes No...

Страница 95: ...he Alarms menu Accessing the alarms menu Depending on display variant the Alarms menu can be accessed by selecting Tools Settings from the View Switcher Dragonfly 4 Pro Dragonfly 5 Pro and Dragonfly 7...

Страница 96: ...ed if any target meets the sensitivity level and is within the Shallow Fish Limit and Deep Fish Limit that you specify The following items are available in the sub menu Fish Switches fish alarm On and...

Страница 97: ...rees fahrenheit or equivalent units Waypoint Arrival Alarm Pro When you arrive at a waypoint an alarm is triggered This setting allows you to specify the distance from the target waypoint at which the...

Страница 98: ...mended that you save user data and settings to a separate memory card and NOT to a chart card containing cartography Erasing all waypoints from the system Note The following procedure permanently dele...

Страница 99: ...s Settings page 1 Select Backup Reset 2 Select User Settings 3 Select Settings Reset A message is displayed prompting you to confirm the action 4 Select Yes to proceed with the settings reset or No to...

Страница 100: ...can be changed to a more memorable password Onscreen keyboard is displayed Wi Fi Channel You can change the Wi Fi channel to as less congested channel Changing the Wi Fi channel can help to resolve in...

Страница 101: ...Chapter 12 Maintenance Chapter contents 12 1 Service and maintenance on page 110 12 2 Product cleaning on page 110 12 3 Transducer cleaning on page 111 Maintenance 109...

Страница 102: ...unit is a sealed unit and does not require regular cleaning If it is necessary to clean the unit follow this basic procedure 1 Switch off the power to the display 2 Wipe the display with a clean soft...

Страница 103: ...mperature sensor may not work properly if painted Note Never use ketone based paint Ketones can attack many plastics possibly damaging the sensor Note Never use spray paint on your transducer Spraying...

Страница 104: ...shooting on page 114 13 2 Power up troubleshooting on page 115 13 3 GPS troubleshooting on page 116 13 4 Sonar DownVision troubleshooting on page 117 13 5 Wi Fi troubleshooting on page 119 13 6 Miscel...

Страница 105: ...hipping subjected to comprehensive test and quality assurance programs However if you experience problems with the operation of your product this section will help you to diagnose and correct problems...

Страница 106: ...nections for cable and connection requirements Power source insufficient With the product under load using a multi meter check the power supply voltage as close to the unit as possible to establish ac...

Страница 107: ...er relevant information Location of product For optimum performance the unit should be mounted above decks and not be in close proximity to any structural bulkheads or other electrical equipment or ca...

Страница 108: ...ensure you are using a dual element transducer such as the CPT DVS Refer to 3 5 DownVision transducer compatibility for transducer compatibility No depth reading lost bottom lock Possible causes Possi...

Страница 109: ...s causes the unit to re boot loose power replace if necessary 5 Check the vessel s battery voltage the condition of the battery terminals and power supply cables ensuring connections are secure clean...

Страница 110: ...hrase the Wi Fi network s passphrase can be found in the Wi Fi settings on the broadcasting device the device that you are trying to connect to Possible cause Possible solutions Bulkheads decks and ot...

Страница 111: ...other vessels When in close proximity to other vessels for example when moored up in a marina many other Wi Fi signals may be present 1 Change the Wi Fi Channel of the device you are trying to connec...

Страница 112: ...rmittent problem with power to the display Check that the power source is of the correct voltage and sufficient current Ensure you have the latest software Display behaves erratically Frequent unexpec...

Страница 113: ...Chapter 14 Technical support Chapter contents 14 1 Raymarine product support and servicing on page 124 14 2 Learning resources on page 125 Technical support 123...

Страница 114: ...cation Dragonfly 4 on page 128 15 2 Technical specification Dragonfly 5 on page 129 15 3 Technical specification Dragonfly 7 on page 130 15 4 Technical specification Wi Fish on page 131 15 5 Technical...

Страница 115: ...aximum 75 Waterproof rating IPX6 and IPX7 Sonar DownVision specification The following specification only applies to DownVision products Channels 2 x CHIRP 1 x traditional sonar and 1 x DownVision Bea...

Страница 116: ...idity Maximum 75 Waterproof rating IPX6 and IPX7 Sonar DownVision specification The following specification only applies to DownVision products Channels 2 x CHIRP 1 x traditional sonar and 1 x DownVis...

Страница 117: ...58 F Relative humidity Maximum 75 Waterproof rating IPX6 and IPX7 Sonar DownVision specification Channels DV DVS Pro Wi Fish 1 x DownVision channel DVS Pro 1 x CHIRP sonar channel Beam coverage CHIRP...

Страница 118: ...idity Maximum 75 Waterproof rating IPX6 and IPX7 Sonar DownVision specification The following specification only applies to DownVision products Channels 2 x CHIRP 1 x traditional sonar and 1 x DownVis...

Страница 119: ...Chapter 16 Spares and accessories Chapter contents 16 1 Spares Accessories on page 134 Spares and accessories 133...

Страница 120: ...ansducer power extension cable A80312 CPT DV CPT DVS 3 keyway to Legacy Dragonfly 6 Dragonfly 7 1 keyway adaptor cable A80331 Legacy 1 keyway CPT 60 CPT 70 CPT 80 transducer toDragonfly 4 Dragonfly 5...

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