CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
PREPARE FOR THE APPOINTMENT
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the war-
ranty. Discuss additional charges with the service man-
ager. Keep a maintenance log of your vehicle's service
history. This can often provide a clue to the current
problem.
PREPARE A LIST
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident
or work done that is not on your maintenance log, let
the service advisor know.
BE REASONABLE WITH REQUESTS
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high qual-
ity service. The manufacturer's authorized dealers have
the facilities, factory-trained technicians, special tools,
and the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be
resolved with this process.
•
If for some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need assistance.
•
If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer's customer
center.
Any communication to the manufacturer's customer
center should include the following information:
•
Owner's name and address
•
Owner's telephone number (home, mobile, and
office)
•
Authorized dealer name
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
FCA US LLC CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA CANADA INC. CUSTOMER
CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800)
387-9983 French
IN MEXICO CONTACT
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D.F.
In Mexico City: 800-505-1300
Outside Mexico City: +(52) 55 50817568
PUERTO RICO AND US VIRGIN
ISLANDS
FCA Caribbean LLC
P.O. Box 191857
San Juan 00919-1857
Phone: (866) 726-4636
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