Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
When you suspect an item is defective, please check the operator's manual for standard
operation and trouble-shooting techniques that may correct the problem. Additional
information may be found on the M.T.H. Website. Should you still require service, follow
the instructions below to obtain warranty service.
First, e-mail, write, call or fax a M.T.H. Authorized Service Center (ASC) in your area to obtain Repair
Authorization. You can find the list of ASCs on the M.T.H. Website, www.mth-railking.com. Authorized Service
Centers are required to make warranty repairs on items sold
only
from that store; all other repairs may-- or may not
be done at the store's own discretion. If you did not purchase the item directly from the ASC, you will need to
select a National Authorized Service Center (NASC). These centers are compensated by M.T.H. to perform
warranty service for any customer whose repair qualifies for warranty service. A list of NASC retailers can be
located on the M.T.H. Website or by calling 1-888-640-3700. Should the warranty no longer apply, you may
choose either an ASC or NASC retailer to service your M.T.H. Product. A reasonable service fee will be charged.
CAUTION: Make sure the product is packed in its original factory packaging including its foam and plastic
wrapping material to prevent damage to the merchandise. There is no need to return the entire set if only one of
the components is in need of repair
unless otherwise instructed by the Service Center
.
The shipment must be
prepaid and we recommend that it be insured. A cover letter including your name, address, daytime phone
number, e-mail address (if available), Return Authorization number (if required by the service center, a copy of
your sales receipt and a full description of the problem must be included to facilitate the repairs. Please include
the description regardless of whether you discussed the problem with a service technician when contacting the
Service Center for your Return Authorization.
Please make sure you have followed the instructions carefully before returning any merchandise for service.
Authorized M.T.H. Service Centers are independently owned and operated and are not agents or representatives of
M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise, for material left in their
possession, or work done, by privately owned M.T.H. Authorized Service Centers.
If you need assistance at any time email MTH Service at
, or call 410 381-2580.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are covered by this warranty.
See our website at
or call 1-888-640-3700 to identify an Authorized M.T.H. Train Merchant near you.
M.T.H. products are warrantied for one year from the date of purchase against defects in material or workmanship, excluding wear
items such as light bulbs, pick-up rollers, batteries, smoke unit wicks, and traction tires. We will repair or replace (at our option)
the defective part without charge for the parts or labor, if the item is returned to an M.T.H. Authorized Service Center (ASC) or
M.T.H. National Authorized Service Center (NASC) within one year of the original date of purchase. This warranty does not cover
damages caused by improper care, handling, or use. Transportation costs incurred by the customer are not covered under this
warranty.
Items sent for repair must be accompanied by a return authorization number, a description of the problem, and
a copy of the
original sales receipt from an Authorized M.T.H. Train Merchant
, which gives the date of purchase. If you are sending this
product to an Authorized Service Center, contact that Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specific questions
regarding the warranty may be forwarded to M.T.H. directly.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia MD 21046-1532
www.mth-railking.com
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