•
eth1—for GLAN2
•
any—for both GLAN1 and GLAN2; in this case packets for both GLAN1 and GLAN2 are
collected into the same log file.
Step 6
Start retrieving the logs using this command:
CAP-START
Step 7
Reproduce the problem you want to report to customer support.
Step 8
Stop retrieving the logs using this command:
CAP-STOP
Step 9
Export the retrieved logs onto the embedded web site of your SCOPIA XT Series:
PUB-TO-WEB
Step 10
Access the embedded web page on the SCOPIA XT Series using this address:
http://<XTSeries_IP_Address>/web/netlog.
Step 11
Enter a username and a password.
The default user name is CustomerSupport; the default password is 5678.
Step 12
Download logs from the flash memory device onto the computer.
Retrieving Memory Dump Logs
This procedure explains how to retrieve log files of SCOPIA XT Series internal system activities
and memory dump. For more information, see
“How to Retrieve SCOPIA XT Series Logs” on
page 34
.
Procedure
Step 1
Access the SCOPIA XT Series web interface.
Step 2
In the User Settings tab, select Diagnostics > Utilities > Customer Support Package.
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0
Troubleshooting | 36
