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This section covers troubleshooting problems that may occur when setting up and operating
the SCOPIA XT Series.

•

Resolving Problems Connecting Calls .................................................... page 25

•

Resolving Problems with Audio ........................................................... page 27

•

Echo Cancelling on HDMI Monitors ........................................................ page 28

•

Resolving Monitor Display Problems ...................................................... page 29

•

Resolving Lip Sync Problem ............................................................... page 29

•

Resolving Camera Issues ................................................................... page 31

•

Resolving IP Address Problems ............................................................ page 32

•

Resolving Problems with PC Presentations .............................................. page 34

•

Resolving XT Remote Control Unit Problems ............................................ page 34

•

How to Retrieve SCOPIA XT Series Logs .................................................. page 34

•

Reporting a Software Upgrade Failure ................................................... page 37

•

Viewing System Information .............................................................. page 37

•

Contacting Support ......................................................................... page 38

Resolving Problems Connecting Calls

Problem

Cannot dial out or connect to an outgoing SIP or H.323 video call.

Solution

Verify you dialed the correct number or address.

Solution

Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.

Problem

Cannot receive a SIP or H.323 video call.

Solution

Verify the number/address used to connect to you is correct.

Solution

Recheck the Network Configuration, Network Preferences and H.323/SIP Proxy settings.

3

Troubleshooting

RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0

Troubleshooting | 25

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Содержание Scopia XT1000

Страница 1: ...Administrator Guide Version 3 0 For Solution 7 7 SCOPIA XT4000 Series...

Страница 2: ...N Ltd reserves the right to revise this publication and make changes without obligation to notify any person of such revisions or changes RADVISION Ltd may make improvements or changes in the product...

Страница 3: ...essing SCOPIA XT Series Web Interface 13 Pairing a XT Remote Control Unit with a XT Codec Unit 14 Managing SCOPIA XT Series from iVIEW Management Suite 15 How to Update the Software for SCOPIA XT Seri...

Страница 4: ...ng Camera Issues 31 Resolving IP Address Problems 32 Resolving Problems with PC Presentations 34 Resolving XT Remote Control Unit Problems 34 How to Retrieve SCOPIA XT Series Logs 34 Retrieving Networ...

Страница 5: ...cost effective true HD 720p videoconferencing at 30 frames per second fps with the impressive price performance design of the SCOPIA XT1000 Piccolo The included wide angle Pan Tilt Zoom PTZ camera cap...

Страница 6: ...T5000 Series The SCOPIA XT5000 Series is the latest product of the SCOPIA XT Series which sets the standard for an exceptional conferencing experience HD 1080p with 48 kHz sampling rate and 60fps for...

Страница 7: ...ods Yes Yes Yes No Yes Additional Ethernet connection Option 10 100 Option 10 100 Option 10 100 Option 10 100 1000 Yes 10 100 1000 SCOPIA Control Option Option Yes Option Yes Using SCOPIA XT Series as...

Страница 8: ...P server or a STUN public server for NAT and firewall traversal When the XT Series hosts a videoconference with endpoints outside the enterprise Figure 1 2 on page 5 it first queries the HTTP or STUN...

Страница 9: ...nection through the firewall Verify the duration of the firewall pinhole and configure that time in the XT Codec Unit Having a dedicated NAT firewall traversal server like the SCOPIA PathFinder offers...

Страница 10: ...eries can straddle the two network zones using the two network ports provided on the XT Codec Unit see Figure 1 4 on page 7 Use the GLAN ports of the XT Codec Unit simultaneously and connect one port...

Страница 11: ...and communicates with endpoints in the private and in the public network SCOPIA XT Series communicates with the private network endpoints using IP addresses or aliases under the control of the gateke...

Страница 12: ...anization needs to enable 5 endpoints with ISDN connectivity Assuming the requested ISDN connectivity speed is 256bps use only one ISDN PRI gateway as it can support 5 concurrent calls of 256bps each...

Страница 13: ...tware for SCOPIA XT Series page 16 Enabling AT Commands for Managing the XT Codec Unit page 20 Configuring the System for SNMP Management page 21 Enabling Backup and Restore of SCOPIA XT Series Config...

Страница 14: ...Since audio input is not included in the DVI I port to XT Codec Unit connection establish a separate audio connection from the computer s audio output port into the optical audio input port of the XT...

Страница 15: ...configure and control the SCOPIA XT Series using the web interface Place a call Change settings Activate deactivate options Perform administrative tasks The following topics are discussed in this sec...

Страница 16: ...t sections Before you begin To configure the network contact your network administrator Procedure Step 1 Access the SCOPIA XT Series web interface Step 2 In the Administrator Settings tab select Utili...

Страница 17: ...the SubNet mask associated with the IP address User name Enter the web username The default username is Admin Password Enter the web password The default password is 1234 Step 4 Press Save Accessing...

Страница 18: ...edicate your XT Remote Control Unit to monitor one or more XT Codec Units of your choice by configuring the same numeric code in your XT Remote Control Unit and the system software An XT Remote Contro...

Страница 19: ...at the top of the screen Managing SCOPIA XT Series from iVIEW Management Suite iVIEW Management Suite can manage all endpoints in a video network including the SCOPIA XT Series Remote management is u...

Страница 20: ...n a XT Codec Unit in two different modes by means of the same software package In standard mode the XT Codec Unit is upgraded while operating in a regular way The standard system menus are visible All...

Страница 21: ...to the SCOPIA XT Series Step 3 Set the fields as required Table 2 3 Enabling remote upgrade Field Name Description Download management Enables disables downloading of firmware or patches to the XT Cod...

Страница 22: ...re Step 1 Verify the XT Codec Unit is switched on and is connected to the IP network interface The network cable must be connected to the rightmost GLAN connector marked 1 on the rear panel of the XT...

Страница 23: ...Series Software Using a USB Drive Your SCOPIA XT Series comes with a USB drive containing the latest firmware version available at the time the system was shipped We recommend that you always access...

Страница 24: ...nit from a computer using AT messages over a TCP IP connection The AT messages can be used for Initialization Configuration Call control and multipoint control Control and indication Diagnostics The m...

Страница 25: ...work If set to No configure Address and SubNet mask Address Enter the IP address allowed to access the system SubNet mask Enter the SubNet mask associated with the IP address Step 4 Press Save Configu...

Страница 26: ...gin Ensure you have the IP addresses and the subnet mask of the computers which you want to use for remote management of SCOPIA XT Series Procedure Step 1 Access the SCOPIA XT Series web interface Ste...

Страница 27: ...ure Address and SubNet mask Address Limits editing reading of settings to one IP address on a specified network SubNet mask Enter the SubNet mask associated with the IP address Step 4 Select Save Enab...

Страница 28: ...Step 4 Select Save Additional Documentation When configuring the system consult the documentation RADVISION puts at your disposal User Guide for SCOPIA XT4000 Series which explains how to operate the...

Страница 29: ...XT Series Logs page 34 Reporting a Software Upgrade Failure page 37 Viewing System Information page 37 Contacting Support page 38 Resolving Problems Connecting Calls Problem Cannot dial out or connec...

Страница 30: ...your Microphone Pod is correctly connected to the system Solution Make sure the Video Privacy and Mute functions are not enabled You can see this in the top bar of the system s menus No video or No a...

Страница 31: ...perform the audio tests to verify that the audio input and output are in order 1 Access the SCOPIA XT Series web interface 2 In the User Settings tab select Diagnostics Audio Tests Figure 3 2 Perform...

Страница 32: ...omatic or manual estimation of the audio delay by the XT Codec Unit You can also generate the audio delay manually Then you can train the echo canceller to use the manual estimation as described in th...

Страница 33: ...on Verify the XT Codec Unit s LED is on If the LED is blinking press on the XT Remote Control Unit Solution Make sure the XT Codec Unit output is properly connected to the monitor input Make sure the...

Страница 34: ...ield is set to Yes Drag the slider to the required value At minimum setting video frames freeze at the first occurring error At maximum setting video frames never freeze and errors are allowed to pass...

Страница 35: ...Solution Press on the XT Remote Control Unit repeatedly to switch between the different video sources Solution Ensure the camera is correctly connected to the system Solution Make sure the Moving set...

Страница 36: ...ected properly at both ends to the network socket and to the GLAN1 port of the XT Codec Unit as shown in Figure 3 7 on page 32 Figure 3 7 GLAN1 port Note If the GLAN2 port is enabled and in use check...

Страница 37: ...port is enabled Solution Perform this procedure 1 Access the SCOPIA XT Series web interface 2 In the Administrator settingstab select Networks Preferences General Figure 3 9 3 Set the Use IPv6 field t...

Страница 38: ...trieve and send logs of SCOPIA XT Series There are two kinds of logs you can retrieve from the SCOPIA XT Series Logs for analyzing network traffic These log files provide information about network sta...

Страница 39: ...etrieving logs is automatically stopped Procedure Step 1 Open a telnet session to the SCOPIA XT Series by connecting to its IP address on port 60123 The command line window opens Step 2 At a prompt en...

Страница 40: ...ing this address http XTSeries_IP_Address web netlog Step 11 Enter a username and a password The default user name is CustomerSupport the default password is 5678 Step 12 Download logs from the flash...

Страница 41: ...oftware upgrade from the USB drive fails Solution 1 Remove the USB drive from the USB port of the SCOPIA XT Series 2 Connect the USB drive to a computer 3 Locate the upgrade log file 4 Send the log fi...

Страница 42: ...e 3 11 The Main Menu Step 2 Select System Status The system information is displayed Contacting Support When you contact RADVISION for support you must provide this information Serial number which ide...

Страница 43: ...n video conferencing systems innovative converged mobile services and highly scalable video enabled desktop platforms on IP 3G and emerging next generation networks For more information about RADVISIO...

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