Solution
Make sure the Do Not Disturb (DND) function is not enabled. DND is indicated by the
icon
in the top bar on the menu screens.
Problem
Cannot connect to a videoconference.
Solution
Check you dialed the correct conference number.
Solution
Check you are registered to the correct gatekeeper or SIP Proxy.
Problem
The other party in a call cannot see or hear me.
Solution
Make sure your Microphone Pod is correctly connected to the system.
Solution
Make sure the Video Privacy and Mute functions are not enabled. You can see this in the top
bar of the system’s menus: No video
or No audio
.
Solution
If the other site can hear, but not see, make sure your Call Type is set to Audio & Video, not
Audio Only:
1.
Disconnect the call.
2.
Select the Advanced options button
.
Figure 3-1
Changing advanced call settings
3.
Check that the call type is set to Audio & Video.
4.
Redial the same contact.
RADVISION | Administrator Guide for SCOPIA XT4000 Series Version 3.0
Troubleshooting | 26
