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© 2001 Radionics
D6412 Installation Guide
45349C
D6412
Troubleshooting
16.0 Troubleshooting
16.1 Introduction
Radionics provides this guide to help you troubleshoot problems with the D6412. To prevent problems from
occurring, read the preceding sections of this manual and the
D6412 Program Entry Guide
(P/N: 45351) to verify
that the panel is correctly installed and programmed.
Below are various problems that may occur followed by explanations of the problems (cause) and solutions.
16.1.1 Arming Issues
•
Problem:
I enter a valid passcode to arm an area, but the area does not arm.
•
Cause:
No points are programmed for that area; user does not have appropriate authority level to arm
system.
•
Solution:
- Add a minimum of one point to each area.
- Make sure users who should be able to arm/disarm the system have the appropriate authority level.
See Section 2.8
Authority Level Configuration
in the
D6412 Program Entry Guide
(P/N: 45351).
•
Problem:
I cannot tell if my panel is Part On armed or Part 2 On armed.
•
Cause:
The command center does not display which Part On arming feature is currently in use. There is
no solution. The user that turns the system on will have to know which keys were pressed (Cmd 2 is Part
On; Cmd 3 is Part 2 On).
• Problem:
I armed my panel All On, but it keeps changing to Part On all by itself.
•
Cause:
The All On - No Exit arming option is enabled. When the panel was armed, nobody faulted an Exit
Delay point, therefore the panel did not arm those internal points.
•
Solution:
To disable this feature, see the
D6412 Program Entry Guide
(P/N: 45351), Section 2.6
Global
Open/Close Options
,
Arming Options 1
(Nibble 0258).
16.1.2 Point Issues
•
Problem:
I have a trouble on a keyswitch point and it will not clear. The point is restored to its normal condition.
•
Cause:
Swinger Bypass may not be enabled on this point index. The point will not restore until the
swinger bypass condition restores.
•
Solution:
Arm and disarm the panel to clear the current trouble. To prevent this in the future, check the
keyswitch point index programming and make sure the swinger bypass feature is disabled.
•
Problem:
My Independent Point Controller does not generate a “point fault” on the command center when it is
disarmed. The D9000 Series panels show a point fault during this condition.
•
Cause:
This is normal operation for the D6412.
•
Problem:
The command center shows Point 1 as being faulted even though the 1k EOL resistor is in place.
•
Cause:
The EOL Resistor Value Nibble (Nibble 1026) is programmed for 1k EOL resistors, and Point 1
always requires a 2.2k EOL resistor.
•
Solution:
Replace the 1k EOL resistor on Point 1 with a 2.2k EOL resistor.
•
Problem:
There is no output after alarming a point.
•
Solution:
Review the following sections in the
D6412 Program Entry Guide
(P/N: 45351):
2.17 Outputs
and
2.14 Point Index Configuration, Point Index Option 2
.
16.1.3 Command Center Issues
•
Problem:
I entered Cmd 50 at my command center, but it will not let me move to specific areas.
•
Cause:
Cmd 50 (Move to Area) is disabled if there are no points assigned to a particular area.
•
Solution:
Program at least one point and assign it to the particular area. Cmd 50 should work as defined.
