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RDX 8000 User Guide
7. Troubleshooting
7.1 Error Messages
7.1.1 Network related errors
Text shown to user interfaces
Description
Possible solution
Set network configuration failed
Error while writing “network configu-
ration” values to database or Error
while executing “network configura-
tion” script.
Check if the network settings are
correct.
No link detected
There is no link detected for the
network port that is being configured.
One possible cause for this error is
that no network cable is plugged in.
Check if network cable is plugged in.
Check if there are any other problems
with the network cable.
Could not contact DHCP server
There was no answer from a DHCP
server within a 60 seconds timeout
while trying to configure the network
port.
Make sure that there is a DHCP
server available in the network that is
connected to the Ethernet port that is
being configured.
7.1.2 Cartridge handling related errors
Text shown to user interfaces
Description
Possible solution
LOAD tape failed, not formatted as
RDX 8000 tape
The device is configured in Tape
mode but inserted cartridge is not
configured as a Tape cartridge.
Cartridge is writable. Make sure the
cartridge you are trying to load is
formatted as Tape. Formatting as
Tape can be done by using the RMI.
Mismatch between cartridge format
and system mode
Format of disk doesn’t match system
mode, e.g. disk with tape format in
JBOD mode.
Error can be ignored.
To ensure this error is not reported
again, insert only cartridges that
match the current system mode.
Common failure during eject
sequence
The eject of cartridge failed, either the
cartridge is mechanically blocked or
the command cannot be sent over the
ATA port.
Make sure that there is nothing that
nothing is blocking ejection of the
cartridge.
7.1.3 Remote notification handling related errors
Text shown to user interfaces
Description
Possible solution
Failed to send e-mail notification
Reported in case on e-mail notifica-
tion enabled but failed to send mail.
Make sure that configuration of
“E-mail notification” is correct (valid
SMTP server and port, existing e-mail
address, ...)
