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TROUBLESHOOTING

ABOUT

QOLSYS CONFIDENTIAL AND PROPRIETARY

PAGE

155

173

Item

Battery

Battery Status: Disconnected, Charging, Full

Battery Level: Displayed in %

Software

Software Version: Current Software Version
Build Number:

LInux Version:
Android Version:

Hardware

Hardware Version:
Manufacturer: Qolsys Inc. San Jose, CA
PCA Serial #:
Part #:
System Configuration:

System Serial #:
RF PIC Version:
EEPROM Format Version:
Image Sensor Version:

Patches

Patch Description: Details of all previous patches applied

Last Upgrade Date:

Panel

MAC Address:

Panel Up Time:

Cellular

Carrier: Current Carrier
Cellular Connection: no signal, registered etc..
Cellular Signal Strength: x/6 bars, (xx/xx) internal
IMEI: Alarm.com radio number

IMSI: Carrier Sim Information
ICCID: Carrier Sim Information
Baseband Version:
Configuration Version:

Description

Содержание Panel 2+

Страница 1: ...Panel 2 is a 7 17 8cm touchscreen built with an Android operating system providing full security and smart home functionality in an easy to use interface INSTALLATION MANUAL Qolsys IQ Panel 2 Software...

Страница 2: ...dedicated to those menus features and systems accessible solely to those with the proper installation code Features accessible to users and installers alike are outlined in the IQ Panel 2 User Guide...

Страница 3: ...e Failed Device 96 Remove All Devices 97 View Edit Associations 98 Z Wave Settings 100 SmartStart 101 Provisioning List BLUETOOTH DEVICES 103 Bluetooth Devices 104 Add Device 105 Edit Device 106 Delet...

Страница 4: ...maintenance evacuation planning repair service recycling and disposal is to be provided with this Product Warning For all installations this Product and all sensors associated with it collectively th...

Страница 5: ...PANEL OVERVIEW EXTERIOR FRONT QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 5 173 Panel Camera User Interface Microphones Page Indicator...

Страница 6: ...AND PROPRIETARY PAGE OF 6 173 Speaker Microphone Microphone For EN Grade 2 applications this screw shall be used for tamper protection against mounting removal For EN Grade 2 applications these locki...

Страница 7: ...following proper power down procedures Failure to comply may result in data corruption panel failure and a void of the manufacturer s warranty CAUTION QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 7 173...

Страница 8: ...INSTALLING THE PANEL...

Страница 9: ...atch the bottom of the panel into place ensuring the the power wire is routed into the wall and not pinched 2 Swing the panel up towards the 4 snap tabs at the top 1 2 1 2 1 2 Note For EN Grade 2 inst...

Страница 10: ...e top first then while making sure the cable passes under the opening firmly press down on the bottom until the cover snaps into place QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 10 173 TABLE STAND OP...

Страница 11: ...ONLY STRIPED WIRE IS POSITIVE 4 7k EOL Input rating 100 240vAC 50 60Hz 0 68A Output rating 7 0vDC 1 0A NOTE SENSOR 1 2 EXT SIREN are not permissible in EN Grade 2 installations NOTE External siren fo...

Страница 12: ...to power up POWERING THE PANEL Connect power supply WARNING Use 7vDC Power Supply ONLY If using the provided cable the striped wire is This unit must be powered by a 24 hour 230vAC 50Hz circuit that...

Страница 13: ...USER INTERFACE...

Страница 14: ...The header shows the date time today s weather message center and the Settings tray The Primary interface shows arming options and sensor status partition select The footer shows panic options and add...

Страница 15: ...ges and contact info alerts video tutorials and FAQ s USER INTERFACE QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 15 173 This is where you will find the Security Provider s Contact Information This is...

Страница 16: ...attery Wi Fi cellular status as well as volume control brightness a lock screen icon and other quick settings Swipe down for access FIND IT When partitions are DISABLED a Status icon resides in the up...

Страница 17: ...PROGRAMMING...

Страница 18: ...the wake sleep button on the side of the panel This prevents unauthorized access to the panel and or one partition from accessing another as well as managing permissions to Advanced Settings PROGRAMM...

Страница 19: ...ather Temperature Toggle between Farenheight and Celcius Status View the Current Status of security sensors Zone Name Status Open Close Active Idle Tamper Failure Battery and sensor History Also view...

Страница 20: ...Door added in the panel Doorbell Turns light on between 5pm and 7am for 15 mins when Doorbell is activated must have a sensor with the default quick name Doorbell added in the panel Activity Monitor...

Страница 21: ...the Settings tray at the top of the screen select Settings and then Advanced Settings Enter your dealer installer or master code The code used to enter Advanced Settings determines the level of access...

Страница 22: ...step programming tool that makes the already fast and intuitive installation process even easier ensuring every install is consistent and follows best practices SETUP WIZARD Launch Wizard Selecting L...

Страница 23: ...R CODE 1111 2222 LAUNCH WIZARD SETUP WIZARD LAUNCH WIZARD Launch Wizard Selecting Launch Wizard will initiate the Easy Setup Wizard based on the page configuration chosen in Wizard Settings Available...

Страница 24: ...y page of the Setup Wizard shows Advanced Sensor pairing PRO or Simple Sensor pairing DIY Panel Glass Break Enabled Show the option to enable or disable the panel glass break in the Setup Wizard Not a...

Страница 25: ...tion Users Enabled Show the option to add users in the Setup Wizard Dealer Enabled Show the option to add and edit Dealer Contact Info in the Setup Wizard IQ Remote Enabled Show the option to pair IQ...

Страница 26: ...r Contact info is not previously filled out or pushed from Alarm com a pop up is generated when accessing the Installation icon requiring that dealer contact information to be entered This information...

Страница 27: ...PROGRAMMING QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 27 173 Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 FIND IT INSTALLATION...

Страница 28: ...n on or off sensor hold for 60 seconds during power restore Loss of Supervisory Signals for Emergency Sensors 4 Select the length in hours 4 12 24 before reporting a loss of supervision on life safety...

Страница 29: ...Signal Timeout 30 Select the length in minutes 10 120 before reporting a loss in cellular signal Communication Test Monthly Choose Never Daily required for EN Grade 2 Weekly or Monthly when enabling...

Страница 30: ...ed to include fault indications required by EN 50131 Screen Lock setting is enabled automatically Screen will lock 30 seconds after Disarming A new icon called EU Events is added to the Settings page...

Страница 31: ...cally be set to Disabled when EN Grade 2 is Enabled 6 Digit User Code Disabled This is a global setting for all codes used on the panel and changes the input from 4 digits to 6 digits When enabled a 0...

Страница 32: ...re enabled Wellness Page Disabled Choose whether or not you want the Wellness Page to appear as part of primary user interface on the panel NOTE This feature can not be enabled if Partitions are enabl...

Страница 33: ...ion Detector is Enabled Stream Live Video Cameras to IQ Remote Disabled This setting allows a user to view cameras from the IQ Remote When enabled Cameras that are streaming to the primary panel will...

Страница 34: ...to the zone order at the time you enable this feature NOTE This feature can not be Enabled if Panel Ambient Noise Detection is Enabled Panel Motion Detector NOTE Not evaluated for CE EN Grade 2 Disabl...

Страница 35: ...n a Zigbee daughter card is installed in the Panel Delete All Sensors Deletes all security sensors and Bluetooth devices programmed in the panel Delete All Z Wave Devices Performs a factory reset on t...

Страница 36: ...is information is used to troubleshoot bugs and diagnose panel problems The panel will upload any logs saved in it s memory Auto Upload Logs Disabled Automatically upload the system s log to the serve...

Страница 37: ...e enabled Siren Annunciation Disabled Panel siren pauses periodically to announce which locations have triggered the alarm Fire Verification Disabled When enabled panel requires two fire events from s...

Страница 38: ...l sound when a water or freeze detector is triggered When disabled the panel emits a water tone PowerG Smoke Detector Siren Fire Alarms Only When set to Fire Alarms Only PowerG Smoke Detectors that ar...

Страница 39: ...iod 1 6 Swinger Shutdown must be enabled in order for this setting to work NOTE for EN Grade 2 it shall be set to 3 Panel Tamper Enabled This setting enables or disables the Panel Tamper switch on the...

Страница 40: ...led If panel is armed Away but a delay door is not opened the panel assumes you are still home and changes arming to Stay mode Arm Stay No Delay Enabled Arm stay immediately with no countdown timer Au...

Страница 41: ...With SIA limits disabled the minimum time can be set to 5 secs Door Window group 10 follows the Normal Exit Delay NOTE For EN Grade 2 the maximum exit delay should not exceed 30s Long Entry Delay 100...

Страница 42: ...onally the Panel Camera Page is also removed Disarm Photos Enabled When enabled the built in camera will take a single photograph when a user disarms the panel When disabled the panel will not capture...

Страница 43: ...ngs Photos Disabled Whenever Advanced Settings are accessed the panel will take and store a photo Allow Master Code to Access Image Settings Disabled Allow the master code to access these features and...

Страница 44: ...ys Product Info Protocol Info Application Info Supported Command Classes Z WAVE DEVICE LIST FIND IT Z WAVE DEVICE LIST Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 Pressing Re...

Страница 45: ...d the media volume help videos through individual sliders Edit Chimes n a Allows you to select from various chimes for each individual device Voice Settings Voices Enabled This is a global setting for...

Страница 46: ...Enabled Turns voices on enabled or off disabled for Z Wave devices being controlled remotely via Alarm com Chime Settings All Chimes Enabled This is a global setting for Sensors Panel messages and Ac...

Страница 47: ...e type and frequency are set below By default these sounds are disabled Panel Tamper Beeps Disabled Panel sounds when tampered or opened Chime type and frequency are set below By default these sounds...

Страница 48: ...ds will sound in all partitions Global Auxiliary Sirens Disabled Auxiliary alarm will sound in all partitions Global Chimes and Voices Disabled Chimes and voices will play in all partitions All Sounds...

Страница 49: ...st one sensor is learned into them SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 PARTITIONS Info View Users and Sensors associated with each partition Edit Rename a partition that suits it s locatio...

Страница 50: ...et have an Alarm com account activated but that need to manage Z Wave devices locally in a vacant home mode SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 LOCAL AUTOMATION This page only available th...

Страница 51: ...ONFIDENTIAL AND PROPRIETARY PAGE OF 51 173 DEVICES FIND IT DEVICES Unsupported Z Wave Devices icon only available through the Dealer Code Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS...

Страница 52: ...SECURITY SENSORS...

Страница 53: ...r Status Monitor sensor status in realtime Sensor Group Quick reference to all sensor groups and their actions Security Sensors Add edit or delete up to 128 security PowerG or life safety devices SECU...

Страница 54: ...LED flashes 3 Panel will chime and display the sensor s DL code Select OK to confirm 4 Configure Partition Name Sensor Type Sensor Group Sensor Name Chime Type and Voice Prompts with the smart filter...

Страница 55: ...o save the information and complete the process 7 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 8 Choose Chime Type from list 6 Indica...

Страница 56: ...list 9 Click Add New to save the information and complete the process 6 Choose Sensor Name from the list or create a Custom Name using the built in keyboard with Custom Text to Speech 7 Choose Chime T...

Страница 57: ...c partition This will allow independent control and arming of that partition without disrupting the main panel s master partition You may create and use up to 4 partitions Feature not evaluated as par...

Страница 58: ...r Window Motion Glass Break Key Fob Keypad Auxiliary Pendant Smoke Detector CO Detector Hardwire Translator Wireless Translator Temperature Heat Water Shock Sensor Freeze Tilt Image Sensor Door Bell S...

Страница 59: ...tied directly to your Sensor Type displaying only what s relevant Touch the Sensor Group drop down to change A full list of Sensor Groups and descriptions can be found under Sensor Groups listed in t...

Страница 60: ...ng the alarm This can be a separate delay from the normal delay 13 Instant Perimeter D W Y Door or window that triggers an alarm instantly when system is armed 14 Instant Interior Door Y An interior s...

Страница 61: ...or reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status 9 Delayed Reporting Safety Sensor Y This sensor reports to the central station and...

Страница 62: ...tected Does not trip if an entry exit sensor is tripped first 20 Away Delay Motion Y Active when armed to Away Triggers an entry delay when motion is detected Does not trip if an entry exit sensor is...

Страница 63: ...the button s is are programmed to trigger a police panic 6 Mobile Auxiliary N Worn as a wrist watch or pendant the button s is are programmed to trigger an Auxiliary panic NOTE Medical functionality h...

Страница 64: ...rigger a police panic NOTE Hold up functionality has not been evaluated by CE EN Grade 2 1 Mobile Intrusion N Keypad can be mobile and is programmed to trigger a police panic 2 Fixed Silent Y Installe...

Страница 65: ...on such us under a desk the button s is are programmed to trigger a police panic 2 Fixed Silent Y Installed in a fixed location such us under a desk the button s is are programmed to trigger a silent...

Страница 66: ...detects smoke rapid rise in heat GROUP NAME SUPERVISED SCENARIO 34 CO Y Triggers an alarm when sensor detects Carbon Monoxide CO DETECTOR QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 66 173 SMOKE M GRO...

Страница 67: ...with both Stay and Away 12 Entry Exit Long Delay Y Triggers alarm after long delay expires Arms with both Stay and Away 25 Garage Tilt Safety Tilt Y This sensor group does not report or trigger an ala...

Страница 68: ...ing Y Used for local alerts Will not report an alarm to the Central Station SHOCK SENSOR GROUP NAME SUPERVISED SCENARIO 13 Shock Glass Break Y Arms and trips shock sensors immediately when armed to bo...

Страница 69: ...Group 52 Freeze the Low threshold setting is set to 4 C by default The Low threshold can be customized between 40 C and 85 C HIGH TEMPERATURE GROUP NAME SUPERVISED SCENARIO 53 Temp Reporting Y Trigge...

Страница 70: ...anel status Great to automate lights cameras and notifications etc SIREN GROUP NAME SUPERVISED SCENARIO 33 Siren Y Used for supervising Z Wave sirens for wireless connectivity Reports to the central s...

Страница 71: ...e panel when returning before sounding the alarm This can be a separate delay from the normal delay 13 Instant Perimeter D W Y Door or window that triggers alarm instantly when system is armed 14 Inst...

Страница 72: ...tc 8 Reporting Safety Sensor Y This sensor reports to the central station and triggers an alarm when Activity Monitoring is active regardless of panel status 9 Delayed Reporting Safety Sensor Y This s...

Страница 73: ...73 TEMPERATURE GROUP NAME SUPERVISED SCENARIO 51 Temp Non Reporting Y Only for use with the PowerG Temp Sensor PG8905 This sensor group does not report to the Central Station Allows for actual tempera...

Страница 74: ...ORS When you select the sensor name field you can choose from a variety of preset sensor names by scrolling up and down or create a custom description QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 74 17...

Страница 75: ...on as your sensor name the android keyboard will appear Type in the desired name up to 56 characters and click Done The name will appear in the field below Sensor Name QOLSYS CONFIDENTIAL AND PROPRIET...

Страница 76: ...s each individual sensor you can program each sensor to have a unique chime or even turn chiming off for that individual sensor To customize your chime for a particular sensor touch the Chime Type dro...

Страница 77: ...prompts are defaulted to On For most other sensors the default is Off Touch the drop down menu to change Choose individually which sensors should have voice prompts ON or OFF NOTE Activity Monitoring...

Страница 78: ...ENSORS Source indicates the sensor s incoming frequency when pairing to the IQ Panel 2 and IQ Panel 2 IQ Panel 2 will show the following options PowerG QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 78 1...

Страница 79: ...touch SAVE Edit Sensor Edit sensors after they have already been learned in All fields can be edited with the exception of the DL or Sensor ID QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 79 173 SECUR...

Страница 80: ...ing programmed information QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 80 173 SECURITY SENSORS FIND IT DELETE SENSOR Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222...

Страница 81: ...TIAL AND PROPRIETARY PAGE OF 81 173 SECURITY SENSORS FIND IT SENSOR STATUS Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES SENSOR STATUS This page also allow...

Страница 82: ...andy on an install Sensor Group gives you digital access to view each possible sensor group and its behaviors directly on the panel QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 82 173 SECURITY SENSORS...

Страница 83: ...ON SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES Masking Touching ADD MASK will give a drawable area green that is not taken in to account for motion pixelation change then touch SAVE MASK t...

Страница 84: ...WI FI DEVICES...

Страница 85: ...h the panel as well as configure the Qolsys Access point WI FI DEVICES WI FI DEVICES FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 DEVICES IQ Remote Device...

Страница 86: ...ist Touch the desired network and use the keyboard to type the password if required QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 86 173 Enable Wi Fi if not already active Swipe down from the top menu b...

Страница 87: ...other devices will use to connect to DHCP IP Range Modify the DHCP IP Range for the access point Default is 50 Change Password Change the password of the SSID to one of your choosing Activate WPS Con...

Страница 88: ...and connected duration of each Wi Fi client connected to the panel s built in router Select Actions to then remove a device that has been associated with the panel You must remove saved network infor...

Страница 89: ...ct Pair on the Panel and then Pair on the IQ Remote to begin during this process the remote will also download and update to the current software version and reboot 4 The remote device will pair to th...

Страница 90: ...ration FIND IT Swipe down for access INSTALLATION SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 WI FI DEVICES DEVICES 3RD PARTY CONNECTIONS Check the Remote Device Access box to enable 3rd Party Con...

Страница 91: ...Z WAVE DEVICES...

Страница 92: ...re include all of the nodes in the network If this controller is being used as a secondary controller in the network use this procedure to reset this controller only in the event that the network pri...

Страница 93: ...7pm and off at 6am Evening Turns light on at 7pm and off at 11pm Front Door Turns light on for 15mins when Front Door opens must have a sensor with the default quick name Front Door added in the pane...

Страница 94: ...red Touch Clear Device Panel will start sending a Clear signal Press Pair or Learn button on device NOTE Each Z Wave device is different and not all devices have a hard button to pair or learn Refer t...

Страница 95: ...uctions on how to Exclude a Z Wave device Only allows a Node ID to be deleted if it has failed and is no longer communicating Touch Delete Failed Device From Panel Check the boxes next to the device s...

Страница 96: ...s function will remove all Z Wave devices from the network Are you sure you want to continue If this controller is the primary controller for your network resetting it will result in the nodes in your...

Страница 97: ...hing View Manually change Z Wave associations for specific devices 2 Select Edit 3 Check the boxes next to each device that you would like to associate with Then select Save Note The IQ Panel 2 suppor...

Страница 98: ...of Z Wave devices allowed on the IQ Panel 2 in all categories and to control other Z Wave settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 98 173 Z WAVE SETTINGS Z WAVE SETTINGS FIND IT DEVICES Z...

Страница 99: ...sing or inoperable Advanced Z Wave Settings Disabled When Advanced Z Wave Settings is enabled the following new icons will appear on the Z Wave Devices page Continuous Add Devices Activates an always...

Страница 100: ...DSK 4 Adjust the device name by touching and making the appropriate selections 6 Click Add to save the information and complete the process Adjustments can be made later from Edit Device icon 5 Selec...

Страница 101: ...he inclusion process with the panel and run in the back ground Included When a device has completed the inclusion process it will then show as included in the provisioning list and at that point the p...

Страница 102: ...BLUETOOTH DEVICES...

Страница 103: ...ported via a mobile device Bluetooth Chime annunciation and 2 Way Voice supported on Anker 3102 3108 or 3109 Bluetooth speaker QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 103 173 Remove All Devices Re...

Страница 104: ...el and ensure the pairing code matches that on your mobile device 6 Your mobile device will now show under the Paired Devices list on the panel NOTE Your phone may show the IQ Panel as Not Connected T...

Страница 105: ...e 2 1 Select the pencil next to the device you would like to edit 2 Select whether or not you would like to allow a device to disarm the panel when in proximity 3 Select which Partition you would like...

Страница 106: ...RY PAGE OF 106 173 DELETE DEVICE For North American Market Only Not functional for CE EN Grade 2 1 Select the check box next to the device you would like to delete 3 Select OK to confirm and delete th...

Страница 107: ...PRIETARY PAGE OF 107 173 REMOVE ALL DEVICES For North American Market Only Not functional for CE EN Grade 2 To delete and remove all enrolled Bluetooth devices at once select Remove All Devices Next s...

Страница 108: ...r un select this box to enable or disable the bluetooth radio BLUETOOTH DISARM TIMEOUT Change the time in which the panel must wait after it s been armed to away before it allows a bluetooth device to...

Страница 109: ...Initiate Bluetooth pairing from the speaker 3 Touch the correct device from the list on the panel to begin the pairing process 5 Your speaker will now show under the Paired Devices list on the panel...

Страница 110: ...SYSTEM TESTS...

Страница 111: ...nters neighbor info diagnostics advanced diagnostics System Tests There are many different tests you can perform to ensure the system is working properly PowerG Test Ping and receive signal strength f...

Страница 112: ...ter Cards Test Tests the integrity of the installed daughter cards Dual Path Test Verifies the Wi Fi path is connecting to Alarm com SYSTEM TESTS FIND IT SYSTEM TESTS Swipe down for access SETTINGS AD...

Страница 113: ...ions on connecting to Wi Fi To perform a Wi Fi Test touch the Run button NOTE If test fails please check your Wi Fi settings QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 113 173 A successful test will...

Страница 114: ...to the panel along with the average dBm level the last event s dBm level and how many packets were received from the sensor Select the graph icon to the right of each sensor to view an individual sen...

Страница 115: ...which the panel can no longer sense signals from sensors SENSOR TEST For North American Market Only Not functional for CE EN Grade 2 FIND IT SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTIN...

Страница 116: ...s Poor and potential RF failures could occur This line dynamically adjusts to 12 dBm above the ambient RF noise floor in the environment The RED line represents a dBm level where signal strength is Cr...

Страница 117: ...ice more than once Signal Source relates to a sensor s frequency QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 117 173 Results Packets Received Perfect 8 Excellent 6 7 Good 3 5 Minimum 1 2 No Signal No...

Страница 118: ...running this test Cell signal strength is only available after the test has been ran successfully To begin the test press Start and watch for the results on the screen QOLSYS CONFIDENTIAL AND PROPRIE...

Страница 119: ...sor Tests Choose an Image Sensor to Test Select the test you want to run PIR Test checks the motion sensor Installer Peek In tests the camera Results appear through the Alarm com app QOLSYS CONFIDENTI...

Страница 120: ...fails relocate device change batteries and or rediscover network To perform a Z Wave Test touch the Run button A successful test will result in a Pass and a time stamp QOLSYS CONFIDENTIAL AND PROPRIET...

Страница 121: ...leading back to the panel NOTE If a test fails relocate device change batteries and or rediscover network Select a single device or all and then select Rediscover A result including a time stamp will...

Страница 122: ...ee means more possible routes back to the controller QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 122 173 Touch View next to any device and a pop up will appear listing it s Neighbor Nodes Z WAVE TESTS...

Страница 123: ...ommands as a whole or from an individual device A well designed network should have at least a 98 acknowledgment vs failed rate QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 123 173 Z WAVE TESTS FIND IT...

Страница 124: ...ible to transmit data because Z Wave network is busy jammed Command failed to execute Network failed Not possible to transmit data because Z Wave network is busy jammed Command failed to execute Netwo...

Страница 125: ...own working route Use the Key chart to decipher which devices are repeating nodes have a strong or weaker signal or perhaps need to be moved to another location Z WAVE TESTS FIND IT Z WAVE DIAGNOSTICS...

Страница 126: ...E TESTS SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ADVANCED Z WAVE DIAGNOSTICS Last Working Route Shows the last working route for a specific node on the networ...

Страница 127: ...th over 24hrs as well as review the PowerG PIR CAM image QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 127 173 POWER G TEST FIND IT POWERG TEST SYSTEM TESTS Swipe down for access SETTINGS ADVANCED SETTI...

Страница 128: ...SYS CONFIDENTIAL AND PROPRIETARY PAGE OF 128 173 Testing Select Run to begin test Circle will turn YELLOW when a successful clap test has been detected and Microphones are listening Circle will turn G...

Страница 129: ...or Once tripped an alarm will be sent to the central station Follow the on screen instructions to ensure a proper test QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 129 173 PANEL GLASS BREAK TEST For No...

Страница 130: ...mounted Power supply connected Panel Glass Break detection enabled Armed Away or Stay depending on programming Detection Area 90 Line of sight No obstacles 3ft Minimum from the panel up to 15ft max Gl...

Страница 131: ...ks connection to the router the panel will check the broadband connection to Alarm com NOTE The IQ Panel 2 must be connected to a wi fi network to enable Dual Path When enabled dual path connectivity...

Страница 132: ...Run on an individual available card to start the test In some cases the test may take several minutes after which the panel will show a result of a Pass or Fail If the test results in Fail double chec...

Страница 133: ...l panel processes either all at once or one at a time Select Run to perform an individual test or Run All to perform a test of all processes Running all tests at once will sound the siren PANEL TEST F...

Страница 134: ...CUSTOMIZATION...

Страница 135: ...as Master Reset and access to change Dealer Contact information All Partitions Installer All Settings All Partitions Master All user related features and Settings including connecting to Wi Fi User Ma...

Страница 136: ...cess SETTINGS ADVANCED SETTINGS ENTER CODE 2222 Contact Info Edit Dealer Name Email Phone Zip Code Website and Tag lines Load Custom Logo Add your company s logo to the panel replacing the envelope On...

Страница 137: ...de of the Home Screen header Dealer Contact fields allow up to 50 characters Tag Line 2 allows up to 50 Example ABC Security Automation Security Atlanta s Preferred 798 123 4567 jondoe abcsecurity com...

Страница 138: ...Code Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 2222 LOAD CUSTOM LOGO DEALER BRANDING Logo requirements Saved in folder entitled logo 200 x 100 pixels or less JPEG or PNG Load Custom...

Страница 139: ...cess SETTINGS ADVANCED SETTINGS ENTER CODE 2222 ON SCREEN BILLBOARD DEALER BRANDING Photo requirements Saved in folder entitled billboard 1280 x 800 pixels or less JPEG or PNG Load On Screen Billboard...

Страница 140: ...your own troubleshooting videos for your customers or use our built in videos LOAD HELP VIDEOS Load Help Videos 1 Load videos onto an SD Card 2 Insert the SD Card into the panel 3 Go to the Dealer Br...

Страница 141: ...appear in a list Touch the desired network and use the keyboard to type the password if required QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 141 173 Enable Wi Fi if not already active Swipe down from...

Страница 142: ...ted by the zip code entered into Alarm com when the account is created 4 DAY FORECAST Touch the weather icon to get a 4 day forecast This information is updated once daily via Alarm com services Will...

Страница 143: ...e changed or turned off through Photo Frame Settings Swipe down from the menu bar Display type Choose a display type for your photo frame Opt to turn it off completely scroll through pre loaded images...

Страница 144: ...e photos one by one or all at once ADD PHOTOS Add new photos using an SD card or download one of several Wi Fi photo sets using your panel s WiFi connection SETTINGS Change the Photo Frame s Display T...

Страница 145: ...o Frame and Weather Clock Photo Frame Start Time 10 minutes Choose the amount of time to wait after the last touch before starting the selected display type 1 5 10 15 20 25 or 30 minutes Nighttime Mod...

Страница 146: ...you can press Play to test NOTE Before removing the SD Card go to Settings then touch SD Card and select Unmount Card will slide all the way in To remove push gently and card will spring out Photo re...

Страница 147: ...MAINTENANCE...

Страница 148: ...rch SD Card for settings configuration template and update panel settings using it Downgrade Using Network With the proper Patch Tag the system can be properly downgraded Patch Tag A code correspondin...

Страница 149: ...o date you will see a message confirming that you have the most recent software version 5 If a software update IS available the panel will automatically begin downloading it 6 Once the download is com...

Страница 150: ...9 Touch Upgrade using SD Card 10 The panel will search the SD Card for the patch and begin downloading it automatically 11 Once complete touch OK to reboot the panel DO NOT TOUCH THE SCREEN The proce...

Страница 151: ...rom the drop down menu select Settings Advanced Settings Installer Dealer Code Touch Upgrade Software Make sure the Automatic Background Check and Download button is checked Change update interval by...

Страница 152: ...place 4 Install New Battery Remove the protective film from the adhesive tape on the back of the battery and seat the battery into the bottom lefthand plastic corner Plug the battery connector back i...

Страница 153: ...TROUBLESHOOTING...

Страница 154: ...TROUBLESHOOTING QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 154 173 ABOUT FIND IT Swipe down for access SETTINGS ADVANCED SETTINGS ENTER CODE 1111 2222 ABOUT...

Страница 155: ...an Jose CA PCA Serial Part System Configuration System Serial RF PIC Version EEPROM Format Version Image Sensor Version Patches Patch Description Details of all previous patches applied Last Upgrade D...

Страница 156: ...dress Panel s IP Address when connected Internet Can the panel communicate outside the home Available Unavailable Wi Fi Information Connection Connected Disconnected IP Address Panel s IP Address when...

Страница 157: ...ttings 2 Select Advanced Settings then enter your installer code 3 Select Power Down 4 Wait for panel LED to turn off 5 Disconnect the power QUESTIONS Contact us at techsupport qolsys com IMPORTANT Fa...

Страница 158: ...hen enter your installer code 3 Select Panel Reboot 4 Wait for the panel to restart QUESTIONS Contact us at techsupport qolsys com IMPORTANT Failure to follow these steps properly may result in data c...

Страница 159: ...30 sec QUESTIONS Contact us at techsupport qolsys com IMPORTANT Performing a hard reset may result in data corruption and or panel failure Only use this when absolutely necessary QOLSYS CONFIDENTIAL A...

Страница 160: ...est Photos Checks that photos are loaded in the photo frame app 1 Go to Settings Photo Frame Add Photos 2 Add photos from Wifi photo sets or an SD card Help Videos Checks help videos are installed in...

Страница 161: ...re Internet is available on the home router You can check internet information in the About section 3 Contact your network service provider on continued internet connectivity failure Wi Fi Tests wheth...

Страница 162: ...load a help video you will receive an error message Please ensure that your video s meet the requirements Acceptable File types m4v Total storage space 200MB NOTE videos look best in aspect ratio 128...

Страница 163: ...LEGAL...

Страница 164: ...LEGAL IMPORTANT Important warning and information can be found on the interior and exterior of the panel s mounting plate QOLSYS CONFIDENTIAL AND PROPRIETARY PAGE OF 164 173...

Страница 165: ...quipment type is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following internet address www qolsys com Frequency Bands Maximum Power 8...

Страница 166: ...For EN50131 compliant installations with alarm control panel IQPanel2 only the intrusion portion of the alarm system may be activated For EN50131 compliant installations the following functions must b...

Страница 167: ...ed by EN 50131 1 section 8 10 Enables EU Event Swinger Shutdown Count setting to change the count to 3 events allowed for any individual event during an arming cycle Auto Bypass setting is not availab...

Страница 168: ...rd 3 The IQ Panel 2 integral communicator conforms with radiated emissions levels for Class B equipment as per standards EN61000 6 3 EN55032 CISPR32 4 The IQ Panel 2 integral communicator has one cell...

Страница 169: ...SPECIFICATIONS...

Страница 170: ...combinations of codes available Codes disallowed 000000 and 000001 Wireless WiFi Wi Fi 802 11 a b g n ac 2 4ghz including built in router capability Z Wave Supports up to 152 devices 80 lights 15 Sma...

Страница 171: ...x 75 D 195mm x 130mm x 23mm Mechanical Weight 0 4 kg Power Supply AC DC External Plug in Adapter Output 7vDC 1A Input 230VAC 10 15 0 7A 50Hz for CE EN Certified Systems Current consumption during set...

Страница 172: ...000 combinations of unique identification codes available Keypads KP 241 WK241 WS9LCDWF8 BW 241 Outdoor Motion Detector Tower 20 AM PG2 Tower Cam PG2 MP 902 PG8994 PG8944 PG8902 BW OTD BW ODC BW 902 O...

Страница 173: ...Document IQP2 IM CE Revision Date 10 14 20 Software version 2 5 0 Qolsys Inc proprietary Reproduction without permission is not permitted IQ Panel 2 AT T QS9212 0G09 724...

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