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12. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the Device

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QNE Embedded installation, the drives or

data may be faulty.

1. Power off the device.

2. Remove the drive.

3. Power on the device.

4. Locate the device using Qfinder Pro or myQNAPcloud.

5. Reinsert the drive.

6. Continue with the QNE Embedded installation.

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

https://download.qnap.com

Compatibility List

https://www.qnap.com/compatibility

NAS Migration Compatibility

https://www.qnap.com/go/nas-migration

Expansion Unit Compatibility

https://www.qnap.com/go/compatibility-expansion

Service Portal

https://service.qnap.com

Product Support Status

https://www.qnap.com/go/product/eol.php

Downloads

https://download.qnap.com

Community Forum

https://forum.qnap.com

QNAP Accessories Store

https://shop.qnap.com

KoiBox-100W User Guide

Troubleshooting

Содержание KoiBox-100W

Страница 1: ...KoiBox 100W User Guide Document Version 3 14 12 2021 ...

Страница 2: ...oiMeeter 15 4 Basic Operations Power Button 17 Reset Button 17 Audio Alert 18 LEDs 18 User Interface 18 HDMI Display Interface 19 Web Browser Interface 19 Using the App 20 Remote Control 20 Keyboard Controls 21 Mouse Control 22 5 Private Meeting Starting a One to One Video Conference 24 Starting a 4 Way Video Conference 25 Joining or Declining a Video Conference 26 6 Cloud Meeting Joining a Cloud ...

Страница 3: ...Meeter 43 11 Meeting Contact Settings Logging in to the Meeting Contact Settings 44 Meeting Contact Settings Interface 44 Meeting Minutes 46 AddressBook 47 Settings 47 Link Manager 49 Share Screen 50 12 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the Device 51 Support and Other Resources 51 13 Glossary KoiBox 52 KoiMeeter 52 myQNAPcloud 52 Qfinder Pro 52 QNE Embedded 52 14 Notices...

Страница 4: ... the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings provi...

Страница 5: ...NAP or a QNAP authorized service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Condi...

Страница 6: ...supply unit 36W 100 240V DC 50 60Hz System battery CR2032 lithium battery 3V 225 mAh Sound level 16 0 dB A Note The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans CPU 1 x 60 mm 12V DC fan Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative h...

Страница 7: ...ear Panel No Component No Component 1 Power input 5 Gigabit Ethernet port RJ45 2 HDMI 1 4b port 6 Gigabit Ethernet speed LED 3 USB 3 1 Gen 2 Type A ports 7 Reset button 4 Gigabit Ethernet activity LED 8 Kensington security slot KoiBox 100W User Guide Product Overview 6 ...

Страница 8: ...uctions The device should be stored in a secure location with restricted access controlled through the use of a tool lock and key or any means of security Only qualified skilled and authorized persons with knowledge of all restrictions safety precautions and installation and maintenance procedures should have physical access to the device To avoid potential injury or damage to components ensure th...

Страница 9: ...eries properly according to local regulations or the instructions of the battery manufacturer Moving Parts Moving fan blades Keep your body parts away from moving fan blades while the device is connected to a power source Moving components Keep your body parts away from other moving components Installation Requirements Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non conden...

Страница 10: ...Category Item Tools Phillips 1 or 2 screwdriver Flat head screwdriver Anti static wrist strap KoiBox 100W User Guide Product Overview 9 ...

Страница 11: ...nch Hard Drive or Solid State Drive Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the device 2 Disconnect all cables 3 Rem...

Страница 12: ...c Position the device in its upright position d Lift the cover off the device 4 Insert the drive into the drive bay KoiBox 100W User Guide Installation and Configuration 11 ...

Страница 13: ...connected to the drive connector and the clips secure the drive into place 5 Attach the case cover a Place the cover onto the device b Turn the device upside down c Attach the screws KoiBox 100W User Guide Installation and Configuration 12 ...

Страница 14: ...t You must connect a USB camera or microphone to KoiBox 100W to enable video conference features You must connect a USB keyboard to KoiBox 100W to enable Self Encrypted Disk SED encryption Connecting a USB mouse to KoiBox 100W is optional KoiBox 100W User Guide Installation and Configuration 13 ...

Страница 15: ... Connect the HDMI cable to the HDMI port on the device b Connect the HDMI cable to the HDMI port on the HDMI display 3 Connect the device to a power source a Connect the device to a power adapter b Connect the device power adapter to an electrical outlet 4 Power on the device 5 Connecting USB devices to KoiBox 100W a Connect the USB cable to the USB 3 1 Gen 2 Type A port on KoiBox 100W b Connect t...

Страница 16: ...ptional and requires additional purchase 1 Power on the device The Welcome page appears Note The welcome page may take a few minutes to load 2 Press OK on the remote control 3 Select a language 4 Select Next The Network Settings page appears 5 Configure the Ethernet network settings For details see Configuring Network Settings KoiBox 100W User Guide Installation and Configuration 15 ...

Страница 17: ...forming Equipment Test 10 Select Return to Home The KoiMeeter Guide page appears 11 Select Navigation to view the guide 12 Optional Select OK to skip the guide 13 Return to the main page Setup is completed The KoiCode is automatically generated and saved on your device Important The KoiCode is required for starting a 4 way video conference For details see Starting a 4 Way Video Conference KoiBox 1...

Страница 18: ...er account password The default user account has administrator privileges For security reasons the system maintainer account is only valid for 24 hours You must log in and manage your account settings within 24 hours or press and hold the reset button again to re activate the account Operation User Action Result Basic system reset Press and hold the button for 3 seconds The following settings are ...

Страница 19: ...network or to a host For details on the location of the LEDs see Components LED Status Description System Status Red The device is powered off Flashes red every 0 5 seconds The system fan is not functioning An error occurred when accessing read write the data Blue The device is powered on Flashes blue The device is on standby Gigabit Ethernet speed Green The network connection is operating at 1 Gb...

Страница 20: ...join cloud meetings place video calls and configure wireless projection settings Web Browser Interface PIN Code Screen The screen appears after you enter the screen sharing IP address in your browser s address bar Tip The PIN code is shown on the HDMI display Select Role Screen Select a role based on the usage scenario KoiBox 100W User Guide Basic Operations 19 ...

Страница 21: ...tent on the display with your shared content Chat Send group messages or files to other participants during a screen sharing session Using the App KoiMeeter provides multiple input and control methods In addition to keyboard control it also supports remote control and computer mouse navigation Remote Control If your QNAP device has a built in IR sensor you can navigate KoiMeeter with a remote cont...

Страница 22: ...ht 3 Return Returns to previous page Down Navigate down 4 i Displays information about the KoiMeeter app Left Navigate to the left 5 Volume down 7 Menu Displays the menu Keyboard Controls The following table describes KoiMeeter keyboard controls and functions KoiBox 100W User Guide Basic Operations 21 ...

Страница 23: ...Volume down Navigate to the left 5 Select options 7 Displays menu Mouse Control The following table lists common mouse commands for navigating KoiMeeter No Button Action 1 Left click Click once to select options 2 Scroll wheel Roll the wheel up or down to scroll vertically 3 Right click Click to return to the previous page KoiBox 100W User Guide Basic Operations 22 ...

Страница 24: ...KoiBox 100W User Guide Basic Operations 23 ...

Страница 25: ...ods Process Keyboard Press Enter or Space bar Remote Control Click OK Mouse Single click KoiMeeter calls the specified room or IP address You can proceed to the next step if the room or IP address answers the call 4 Perform any of the following actions during a call Task Action End the call Click Record the session Click Tip Click the icon again to stop recording Note This feature is only availabl...

Страница 26: ... KoiCode for your device can be located on the KoiMeeter main page or go to Settings About 1 Select Private Meeting The Calls screen appears 2 Select one of the following call methods Method User Action AddressBook a Go to AddressBook b Select a KoiCode Call History a Go to Call History b Select a KoiCode Dial Pad a Go to Dial Pad b Enter the KoiCode 3 Choose the Select options from one of the fol...

Страница 27: ...k the icon again to turn on the camera Turn on the camera Click Mute the microphone Click Tip Click the icon again to unmute Unmute the microphone Click Change layout Click Tip Change to different video call and screen sharing layouts based on your needs Joining or Declining a Video Conference You must have a compatible KoiMeeter device to join a video conference KoiBox 100W User Guide Private Mee...

Страница 28: ...ng actions Task Action Accept call Click Decline call Click Note If you have disabled Auto answer calls in the KoiMeeter app the video call automatically cancels when there is no response after more than one minute KoiBox 100W User Guide Private Meeting 27 ...

Страница 29: ...g application video conference through the application web client link or a web browser link For details see the instructions below Important A keyboard and mouse are required for the Cloud Meeting feature 1 Select Cloud Meeting 2 Select one of the following methods Method Steps Enter the web browser link a Enter the browser link b Click Scan the QR code a Use a mobile phone to scan the QR code b ...

Страница 30: ...Way Video Conference Making a Video Tutorial KoiMeeter will only record content displayed by the tutorial creator 1 Select Record The local camera screen appears and starts recording automatically 2 Perform any of the following actions during this private session Task Action End the session Click Stop recording the session Click Tip Click the icon again to start recording Turn off the camera Click...

Страница 31: ... list screen appears 2 Choose the Navigate option from one of the following control methods Control Methods Process Remote Control Click Up Down Keyboard Press Mouse Move the cursor 3 Choose the Play option from one of the following control methods Control Methods Process Remote Control Click OK Keyboard Press Enter or Space bar Mouse Single click 4 Perform any of the following actions during vide...

Страница 32: ...k Back 5 Search videos a Select the Search videos area using one of the following methods Control Methods Process Remote Control Press to return to the top Keyboard Press to return to the top Mouse Click on the Search videos area b Enter a keyword KoiMeeter displays the videos that match the keywords KoiBox 100W User Guide Video Recordings 31 ...

Страница 33: ...describes actions you can perform in Chat No Element Action 1 The Messages window Click to view chat history 2 Username Click on the blue text to specify or modify your chat username 3 Text box Click on the gray text to enter your chat message 4 Upload files Click 5 Expand or collapse Click to expand the Messages window Click to collapse the Messages window Sending Messages Using Chat 1 Click the ...

Страница 34: ...id characters A Z a z 0 9 Valid special characters Exclamation mark At symbol Number sign Dollar sign Percentage Circumflex Ambersand Asterisk and Hyphen 3 Click Set up your name to send messages or Enter your message 4 Type your message 5 Press Enter The message is sent to other conference participants 6 Optional Click to view chat history KoiBox 100W User Guide Chat 33 ...

Страница 35: ...automatically saved and uploaded to Meeting Minutes in the KoiMeeter app when the wireless screen sharing session ends Sending Files Using Chat 1 Click the chat box in Insight View 2 Optional Set a chat username Tip You must specify a username when you use chat for the first time a Click Your name KoiBox 100W User Guide Chat 34 ...

Страница 36: ... and audio files QNAP discourages sending large files that may exceed your network bandwidth capacity and affect the video conference or wireless screen sharing quality 5 Click Open 6 Click OK The file is uploaded 7 Click to view uploaded files The Messages window appears in the right panel All uploaded files are displayed in the Messages window Note All chat files are automatically saved and uplo...

Страница 37: ...ur shared content by logging into the Insight View interface using the same KoiMeeter wireless projection IP address and PIN code Insight View currently supports Google Chrome and Mozilla Firefox browsers PIN Code Screen The PIN code screen appears after you enter the wireless projection IP address in your browser s address bar Meeting Room Name The icon indicates the name of the meeting room that...

Страница 38: ...ng appears 2 Select one of the following methods Web Browser Steps Google Chrome a Click Advanced A warning appears b Click Proceed to wireless projection IP address unsafe Mozilla Firefox a Click Advanced The website certificate verification information box appears b Click Accept the Risk and Continue The PIN Code Screen window appears Tip The PIN code is shown on the HDMI display 3 Enter the PIN...

Страница 39: ...le Chrome and Mozilla Firefox can share your screen or a specific application Minimizing the application will stop the wireless presentation You can only choose to share a specific browser tab when using Google Chrome 6 Click Share Note Clicking Share replaces the content on the display with your shared content The screen you are projecting is highlighted in blue and a timer showing the presentati...

Страница 40: ...ooth devices that can be connected or paired Time Zone Select time zone settings Background Select the background pattern of the KoiMeeter home screen Calibrate echo canceller Select to perform echo cancellation calibration Screen resolution Select the display resolution setting Advanced settings Allows you to set up a recording disk configure recording settings and enhance video conference securi...

Страница 41: ...ttings You can view and configure Ethernet or Wi Fi settings Important If the Ethernet is disconnected check the Ethernet cable connections and your network router first For Wi Fi settings you must select the correct Wi Fi region in compliance with local WLAN frequency laws Note that selecting an incorrect region can cause interference 1 Select Ethernet or Wi Fi Note KoiMeeter runs a network conne...

Страница 42: ...tings You can set up a hard disk for storing recording files Warning You must format the hard disk before configuring disk storage Formatting the hard disk will erase all data on the hard disk Important If the installed hard disk is a self encrypting drive SED QNAP recommends configuring the SED encryption key to prevent unauthorized access and ensure the security of your recordings Note The hard ...

Страница 43: ...pp to automatically restart Performing Equipment Test KoiMeeter s HDMI interface allows you to check the status of the connected microphone camera and audio output devices 1 Select Equipment Test The Equipment Test screen appears 2 Select the equipment you want to test Equipment Tests User Actions Microphone Check the microphone volume or select other microphone sources Camera Check the camera pre...

Страница 44: ...re using wired Ethernet connections to ensure your network connection is reliable during firmware updates The update may require several minutes or longer depending on your hardware configuration and network connection You must restart the device for the software update to take effect which may disrupt ongoing device services or operations 1 Go to System Settings 2 Select Software Update KoiMeeter...

Страница 45: ... Configuring Network Settings 1 Enter the following in the address bar of the web browser the IP address followed by a colon the port number 25001 and CMS For example xxx xxx xxx xxx 25001 CMS 2 Log in with the device username and password Note The default login details as following Default username user Default password The first MAC address in uppercase letters without special characters For exa...

Страница 46: ...or view Quick Start 2 Account Shows current user logged into the KoiMeeter app or the app log out option 3 Right panel Displays selected app feature information 4 Left panel Lists all KoiMeeter app features 5 Expand or collapse Click to expand the right panel Click to collapse the right panel KoiBox 100W User Guide Meeting Contact Settings 45 ...

Страница 47: ...meeting file Click Display other actions in a drop down menu Click Open meeting file Select Open from the drop down menu Play back meeting recording files Select Play from the drop down menu Download meeting file Select Download from the drop down menu Set access permission of meeting file Select Access Permission from the drop down menu Create the share link of a meeting file Select Share from th...

Страница 48: ... Action Export device information Click Note KoiMeeter supports exporting device information in JSON file format Import device information Click Note KoiMeeter supports importing device information in JSON file format Add categories or devices Click Edit device information Click Change device category Click Delete device Click Display action options Click Settings On the Settings screen you can mo...

Страница 49: ...erence or wireless screen sharing session Meeting session countdown Configure the countdown time until KoiMeeter automatically ends wireless screen sharing or a video conference Important You must enable the PIN code required to configure the Meeting session countdown Wireless projection IP address Select the IP address you want to use for wireless projection Note The wireless projection IP addres...

Страница 50: ...f shared folders the validity period of shared links and the password information of shared links You can also manage the shared links The following table describes Link Manager features and functions Task Action Edit the share link Click You can modify the following shared link settings Change the link name Change domain name or IP Change expiration date Enable or disable password protection Stop...

Страница 51: ...Share Screen Clicking Share Screen redirects you to the Insight View share screen interface For details see Wireless Screen Sharing KoiBox 100W User Guide Meeting Contact Settings 50 ...

Страница 52: ...inue with the QNE Embedded installation Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Unit Compatibility https www qnap com go compatibility expansion Service Portal https service qnap com Product Suppor...

Страница 53: ...ss projection and video recording features myQNAPcloud Provides various remote access services such as DDNS and myQNAPcloud Link Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNE Embedded QNE Embedded is the in built operating system designed for QNAP networking devices KoiBox 100W User Guide Glossary 52 ...

Страница 54: ...on QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any ...

Страница 55: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Страница 56: ...he work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License...

Страница 57: ...ure extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not caus...

Страница 58: ...fication has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under thi...

Страница 59: ...g where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically termina...

Страница 60: ...ragraphs a patent license is any express agreement or commitment however denominated not to enforce a patent such as an express permission to practice a patent or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent lice...

Страница 61: ...ater version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which futur...

Страница 62: ... two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference...

Страница 63: ...対策を講ずるよう要求されることがあります VCCI A BSMI Notice 警告使用者這是甲類的資訊產品在居住的環境中使用時可能會造成射頻干擾在這種情況下使用者會被要求採取某些適當的對策 SJ T 11364 2006 本产品符合中国 RoHS 标准以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求本产品上会附有环境友好使用期限的标签此期限是估算这些物质不会有泄漏或突变的年限本产品可能包含有较短的环境友好使用期限的可替换元件像是电池或灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 ...

Страница 64: ...Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 KoiBox 100W User Guide Notices 63 ...

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