QIAcuity Safety and Installation Guide 04/2021
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Comments and suggestions
d)
Communication error between
QIAcuity instrument and software
This error occurs when the data received from the instrument does
not conform to the expected pattern.
Further investigations are required by a QIAGEN Field Service
Specialist to diagnose the problem with the instrument.
Please contact your distributor or QIAGEN Technical Service.
e)
Instrument software or Software
Suite is unresponsive
Re-start the QIAcuity instrument or the notebook where the QIAcuity
Software Suite is installed
f)
Startup of instruments displays an
error
The required plate recovery task cannot be performed because there
are no plate slots available in the tray. Remove all loaded plates
before you proceed. Press
Restart
to start recovery.
g)
Error 205
The error can occur in different situations:
A) Please make sure that the selected Plate type corresponds with the
entered barcode, if manually entered. If not matching, it will lead to
an error on the instrument (error 205).
B) Please make sure that after the first successful suite connection, the
instrument is restarted to allow automatic synchronization of labware
files.
