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Troubleshooting and Diagnostics
6-1
6-2
6 Troubleshooting and Diagnostics
6.1
Power-related Problems
How to Use This Section
an electrical outlet. If the printer is equiped with the paper stacker iPS2024
1. Find the category in which your problem occurs. The problem categories
(see
chapter 7
)
are:
S
Ask for the power connector connections (and fuse, if fitted) to be verified.
S
Power-related Problems
S
Ask for the building electrical supply to be verified.
S
Error Messages
2. Find the description that most closely matches the printer symptom.
After selftest the printer enters the ONLINE mode.
3. Try the first suggestion under that heading.
special erorsr the alarm bell is activated if set to
ON
. Open the top cover or
4. If none of the suggestions enable you to continue printing, or if the fault is
not listed, contact your service.
Every time the printer is switched ON an internal selftest is started.
The actual version of the "Bootstrap" software is displayed:
PP2024 BOOTSTRAP
REVISION X.XX
After that the memory is tested:
MEMORY TEST
PLEASE WAIT...
If memory test is completed successfully the Operating System is started:
INITIAL TEST OK
STARTING PPOS...
After initialzation the printer enters the normal operation mode:
ONLINE (1)
If an error message is displayed please refer to the section 6.2
Error
Messages
.
All other messages during normal operating are described in section 2.4
Status
and Error Messages
.
Display elements do not lit when power is switched On
S
Check that the power cord and plug are securely fitted to the printer and to
the power for the printer is supplied by the stacker and switched together.
6.2
Error Messages
In case of a failure following messages may be shown on the display and with
press one of the keys to stop the alarm bell.
Display
That means ...
Measure
CHK TONER BOTTLE
The Waste Toner Bottle is
Open cover, insert
not correctly mounted or
the Toner Bottle,
missing.
close cover.
Note:
The waste
toner level inside
the bottle is not
controlled. The
user has to check
the waste toner
bottle every time
when refilling new
toner.
COVER OPEN
Top cover open
After closing the
cover the printer
switches to the
ONLINE mode.