EN
10
TECHNICAL PROBLEM
CAUSE
SOLUTION
The soundpods don’t work.
Battery is empty.
Charge the battery.
Soundpods work with my
smartphone but not with my
computer.
Your computer’s BT drivers
are not updated.
You should use a BT adapter
if your computer does not
support a BT connection.
To ensure the BT adapter
is functioning properly,
update the drivers to the
latest version. In addition,
you may need to verify if
your computer’s BT adapter
supports HSP, HFP, A2DP,
AVRCP, SPP1.2.
Warranty statement
All electrical and electronic items commercialized by Prozis, via www.prozis.com, are covered
by the warranty applicable to the purchase and sale of consumer goods.
GENERAL CONSIDERATIONS
This document contains the terms and conditions of Prozis’ warranty for final consumers.
The warranty is valid exclusively for the consumer who purchase the product for non-profes-
sional purposes.
WARRANTY PERIOD
Prozis guarantees that the product is to remain free from material and production defects for
a 2-year period, counting from the date of initial purchase by a consumer and the respective
delivery, or for longer if legally established by the applicable national law.
In the event that repair is required, this 2-year period is suspended during repair time.
CONSUMABLES
The gradual performance decrease caused by prolonged use of the product’s consumable
components, such as batteries, is not covered by this warranty unless the malfunction is
caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need rises to exercise the rights conceded to you through this warranty, contact the
Prozis customer service via the communication channels provided on the Prozis website,
