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Support, Service & Warranty

RLXIC-EH

♦

Intelligent Cellular

User Manual

RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA (3G GSM) Networks

ProSoft Technology, Inc.

Page 101 of 111

May 29, 2009

11 Support, Service & Warranty

In This Chapter

How to Contact Us: Technical Support................................................ 101

Return Material Authorization (RMA) Policies and Conditions............. 102

LIMITED WARRANTY......................................................................... 103

ProSoft Technology, Inc. (ProSoft) is committed to providing the most efficient
and effective support possible. Before calling, please gather the following
information to assist in expediting this process:

Product Version Number

System architecture

Network details

If the issue is hardware related, we will also need information regarding:

Module configuration and contents of file

Module Operation

Configuration/Debug status information

LED patterns

Information about the processor and user data files as viewed through and
LED patterns on the processor.

Details about the serial devices interfaced, if any.

11.1 How to Contact Us: Technical Support

Internet

Web Site: www.prosoft-technology.com/support

E-mail address: [email protected]

Asia Pacific

+603.7724.2080, [email protected]
Languages spoken include: Chinese, English

Europe (location in Toulouse, France)

+33 (0) 5.34.36.87.20, [email protected]
Languages spoken include: French, English

North America/Latin America (excluding Brasil) (location in California)

+1.661.716.5100, [email protected]
Languages spoken include: English, Spanish

For technical support calls within the United States, an after-

hours

answering system allows pager

access to one of our qualified technical and/or application support engineers at any time to answer
your questions.

Brasil (location in Sao Paulo)

+55-11-5084-5178, [email protected]
Languages spoken include: Portuguese, English

Содержание RLXIC-EH

Страница 1: ...RLXIC EH Intelligent Cellular RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA 3G GSM Networks May 29 2009 USER MANUAL...

Страница 2: ...in flight In aircraft the RadioLinx Intelligent Cellular products MUST BE POWERED OFF When operating the RadioLinx Intelligent Cellular products can transmit signals that could interfere with various...

Страница 3: ...l us ProSoft Technology 5201 Truxtun Ave 3rd Floor Bakersfield CA 93309 1 661 716 5100 1 661 716 5101 Fax www prosoft technology com Copyright ProSoft Technology Inc 2009 All Rights Reserved RLXIC EH...

Страница 4: ......

Страница 5: ...ower Connector 15 3 Activating RLXIC EH on your cellular provider 17 3 1 Installing the SIM 17 3 2 Configuring the APN 19 4 Hardware Installation of the RLXIC EH 21 4 1 Connecting to Power 22 4 2 Conn...

Страница 6: ...3 Dynamic Names 63 8 4 Using IP Manager with your RLXIC EH 63 8 5 Understanding DNS 65 9 SNMP Simple Network Management Protocol 67 9 2 SNMP Configuration 68 9 3 SNMP MIB Definition Sample 70 10 Confi...

Страница 7: ...mmunication 11 Powered by ALEOS RLXIC EH modems are designed to maintain a reliable consistent network connection With a serial interface and a vast library of machine protocols the RLXIC EH is a work...

Страница 8: ...ose who own Intelligent Cellular modems You can download the applications and their user guides from the ProSoft Solutions web site www prosoft technology com Contact your dealer or ProSoft Technology...

Страница 9: ...ducts on a large scale Network Monitoring AceNet allows you to efficiently deploy monitor and maintain wireless networks of any size by enabling you to quickly configure an entire group of RadioLinx m...

Страница 10: ...t traffic to and from the computer or other end device One to one means that your RLXIC EH will provide a connection for one device to the Internet at a time In Private Mode the RLXIC EH will provide...

Страница 11: ...s into to a domain name Caution If you want to connect remotely to your RLXIC EH using TCP IP the IP address given to your modem by your cellular provider cannot be a private or internal IP address su...

Страница 12: ...provides end to end packet data services with an enhanced connectivity building on GPRS technology and using the established GSM networks EDGE provides higher transmission rates and better transmissi...

Страница 13: ...way Data Serial and USB Port Machine Protocols Simple Integration with Legacy Equipment Persistent Network Connectivity Remote Management and Configuration Suitable for use in Class I Division 2 Group...

Страница 14: ...A to 120 mA Input Voltage 9 28V DC 2 1 6 Standards Approvals Carrier specific approvals FCC Industry Canada 2 1 7 Host Interfaces Ethernet 10BaseT RJ 45 Digital Input 1 contact USB Type B 5 Pin mini A...

Страница 15: ...x Intelligent Cellular Ethernet Gateway for HSUPA 3G GSM Networks ProSoft Technology Inc Page 15 of 111 May 29 2009 2 2 Power Connector Warning Explosion Hazard Do not disconnect equipment unless powe...

Страница 16: ...RLXIC EH Intelligent Cellular Specifications RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA 3G GSM Networks User Manual Page 16 of 111 ProSoft Technology Inc May 29 2009...

Страница 17: ...t may be pre installed by your ProSoft Technology Representative 3 1 1 Before you start If the SIM was pre installed activation of your modem is complete Cellular Account Required Cellular Account Req...

Страница 18: ...screw driver 3 1 2 Opening the Case 1 Unplug the RLXIC EH power and all cables 2 Using a small Phillips head screw driver remove the screws on the front of the RLXIC EH 3 1 3 Remove the SIM from the c...

Страница 19: ...knows how it will be communicating with the network The APN allows custom IP addressing and tailoring your company s wireless IP solution to meet the security and IP addressing requirements of your a...

Страница 20: ...all the necessary drivers for a USB connection 3 Enter the password The default password will be entered for you 4 Click OK 3 2 3 Enter the APN 1 Select CELLULAR from the menu on the left side of AceM...

Страница 21: ...ensure that there is adequate airflow around the modem but that it is kept free from direct exposure to the elements such as sun rain dust etc Caution The RLXIC EH is in a hardened case and designed f...

Страница 22: ...ital input to the modem through the digital I O port Your RLXIC EH can be used with either DC or AC with the appropriate power adapter DC cables and AC adapters are available as optional accessories i...

Страница 23: ...es using a TCP Optimizer Your RLXIC EH s full speed 12 Mbit USB 2 0 port can be connected directly to most computers or other devices using a standard full speed USB 2 0 cable If the computer or devic...

Страница 24: ...tory defaults 4 3 2 Light Patterns The LEDs on the front of the modem will respond in different patterns to indicate modem states Normal Each LED mentioned above is lit as applicable Start up The LEDs...

Страница 25: ...bracket on a 35 x 7 5mm DIN rail at a slight angle with the hook on the left side of the bracket hooked into the right side of the unit on the left 2 Rotate the bracket onto the DIN rail with the top...

Страница 26: ...r Manual Page 26 of 111 ProSoft Technology Inc May 29 2009 4 4 3 Mounting Bracket Dimensions 4 5 Connecting Antennas The RLXIC EH radio has two antenna ports For best performance ProSoft Technology re...

Страница 27: ...nagement applications of the AceWare suite or you can use a terminal emulator application such as HyperTerminal PuTTY or many others Because the AceWare applications are designed for ease of use nearl...

Страница 28: ...ou are connecting remotely you can use UDP TCP or SMS o If you are connecting locally with the modem connected directly to your computer using a serial cable you can use PPP o If you are connecting lo...

Страница 29: ...in the NEW VALUE column by typing in the desired change or using the drop down menus 3 The current configuration is shown in the VALUE column 5 1 4 Write the changes to the modem 1 Click the WRITE but...

Страница 30: ...1 Configure the master modem 2 Click the COPY button on the tool bar to transfer all the configured settings to the New Value column 3 Remove settings that are specific to your master modem or verify...

Страница 31: ...ted yourself using the steps above or a template provided by your RadioLinx representative or someone in your company who has set up a modem template The template you wish to apply must be saved to yo...

Страница 32: ...ch you are loading the template will be discarded 5 2 3 Optional Applying one template to several modems simultaneously with AceNet AceNet allows you to connect to and monitor several modems at the sa...

Страница 33: ...irst with your mouse and with the control button held down click the additional modem 2 Select the MODEM option in the tool bar and then select APPLY ACEMANAGER TEMPLATE 3 Either type in the Template...

Страница 34: ...plication such as Microsoft HyperTerminal PuTTY or similar The following directions are for HyperTerminal which is part of a standard installation of Windows XP START ALL PROGRAMS ACCESSORIES COMMUNIC...

Страница 35: ...l Emulation Utility page 46 for more information on configuring and using the virtual serial port 2 Type in 192 169 13 31 for Host Address 3 Change the Port Number to 2332 4 Click OK Connected 1 Type...

Страница 36: ...ext example Dn The n is variable Acceptable parameters and or specific formats are listed with each command Most commands with parameters can be entered with to read the current value for example AT D...

Страница 37: ...net port or a virtual serial port A driver installation is required to use the USB port in either mode Note It is recommended that you use a USB 2 0 cable with your RLXIC EH and connect directly to yo...

Страница 38: ...2 Connect the RLXIC EH to your computer s USB port When you connect the RLXIC EH for the first time to a USB port on your computer Windows should detect a new device and prompt you to install the driv...

Страница 39: ...or the Setup Wizard the drivers have been conveniently copied to your hard drive Enter C Program Files Common Files AirLink as the location to search o If you will be installing the driver from a fil...

Страница 40: ...Port Settings Virtual Ethernet The USB Ethernet connection will show up in your Network Connections as a Local Area Connection Tip If you also have an Ethernet card on the computer or have installed...

Страница 41: ...button 4 Click on the in front of NETWORK ADAPTERS The newly installed driver AirLink USB Ethernet RNDIS should be displayed If the driver is displayed with a and number behind the driver name such a...

Страница 42: ...111 ProSoft Technology Inc May 29 2009 Virtual Serial You can verify the installation by looking in the Device Manager 1 Click on START CONTROL PANEL 2 Double click on the SYSTEM icon 3 Select the HA...

Страница 43: ...rt More than one copy of the driver should not cause any problems because only the connected port and its driver would be active To connect to the modem using the USB virtual serial most applications...

Страница 44: ...HSUPA 3G GSM Networks User Manual Page 44 of 111 ProSoft Technology Inc May 29 2009 2 Select the Advanced tab and click the Advanced Port Settings button 3 At the bottom of the screen the current port...

Страница 45: ...ing USB Ethernet with AceManager In AceManager use the UDP or TCP connection and enter the IP address of the modem 192 168 13 31 by default and the password 12345 by default 6 3 2 Using USB Ethernet w...

Страница 46: ...will appear as a standard serial port Use the PPP connection and select the COM serial port of the USB connection Tip You will need to open AceManager after you connect the USB cable to your computer...

Страница 47: ...have one to many routing you can connect the RLXIC EH to a router The router would provide the multiple routing and the RLXIC EH would provide one to one for the router to the cellular network and the...

Страница 48: ...ands refer to the appendix AceManager is a graphical user interface for most AT Commands AT commands must always be terminated by CR ASCII character 0x0D a carriage return pressing enter on the keyboa...

Страница 49: ...PPP mode is entered from the AT mode by using any of the following commands AT APPP ATDT10 0 0 1 ATDT10001 ATD 19788 or 777 99 1 CLIENT In response to any of the preceding commands the RLXIC EH will r...

Страница 50: ...y querying S110 When the modem is in UDP PAD Packet Assembly and Disassembly Mode all characters received on the serial port are assembled into UDP packets and sent to the remote IP address port or th...

Страница 51: ...0 if you re going to be using auto answer or either PAD mode In those circumstances you will want the modem to close the socket if the connection goes idle for too long particularly if the other side...

Страница 52: ...numbers in the list are not used Configure for a normal UDP session Set the Startup Mode Default to 83 ATMD83 Configure the Destination port to match the device port of the remote modems 7 3 4 TCP and...

Страница 53: ...special unique modes Now that UDP auto answer UDP Half open S82 2 can be enabled in conjunction with UDP PAD mode MD3 effectively this is the same as MD5 and MD6 previously accomplished Setting MD5 a...

Страница 54: ...ddress you want the RLXIC EH to give to your device DHCP network Mask The subnet mask that is passed to the DHCP client on the Host device HOSTPEERIP Set to the IP address you want for the RLXIC EH HO...

Страница 55: ...t assigns 10 1 2 2 as the router address 3 The RLXIC EH also sends a 24 netmask 255 255 255 0 by default and sets up a static route which maps 192 168 13 31 or the address configured with HOSTPEERIP i...

Страница 56: ...enter the fields in the Port Forwarding group Number of PF Entries Set value to number of used Port forward rules for performance gain Each forwarding entry has four parameters o Public Port Port num...

Страница 57: ...evice Note The default settings are independent of the number of Port Forward entries and can be used with port forwarding to pass anything not forwarded to specific ports o Default Interface Choose t...

Страница 58: ...be set when you enable Non Friends Port Forwarding Port Filtering Mode Independent of the IP filtering this mode can be enabled to block ports specified or allow ports specified When enabled all ports...

Страница 59: ...value less than the minimum the minimum value will be set IPPINGADDR sets the IP address you want to use for the connection test Caution If IPPINGADDR is left blank or is set to an invalid IP address...

Страница 60: ...RLXIC EH Intelligent Cellular Data Communication and Host Modes RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA 3G GSM Networks User Manual Page 60 of 111 ProSoft Technology Inc May 29 2009...

Страница 61: ...in a cab Remote access to a computer a PLC an RTU or other system Monitoring and troubleshooting the status of the modem itself without needing to bring it in or go out to it A dynamic IP address is s...

Страница 62: ...g the parts of a domain name can help to understand how IP Manager works and what you need to be able to configure the modem A fully qualified domain name FQDN generally has several parts Top Level Do...

Страница 63: ...t can change frequently if the old information was used such as with a DNS server which indicates the address can be cached for a long period of time when the IP address changed the domain would no lo...

Страница 64: ...d key which is used instead of RadioLinx secret key when using an IP Manager server other than the one provided by ProSoft Technology Restrictions for Modem Name For the Modem Name you should use some...

Страница 65: ...nother modem or other device that has a domain name but an unknown or dynamic IP address such as another remote RLXIC EH using IP Manager 8 5 1 Configuring DNS Generally when your RLXIC EH receives it...

Страница 66: ...d DNS User if you have two DNS users DNS1 and DNS2 The primary and secondary DNS servers set by Provider when your RLXIC EH gets its IP address DNSUSER Set this if desired to an additional DNS server...

Страница 67: ...g and trend analysis and device monitoring Authentication ensures SNMP messages coming from the agent such as the RLXIC EH have not been modified and the agent may not be queried by unauthorized users...

Страница 68: ...s port 161 however most Internet providers including cellular block all ports below 1024 as a security measure You should be able to use a higher numbered port such as 10161 9 2 2 Security Level SNMPS...

Страница 69: ...type will be obscured by x For the password you can use numbers letters and or punctuation Caution The password is case sensitive drowssaP is not the same as drowssap 9 2 4 Trap Destination SNMPTRAPD...

Страница 70: ...radiolinx 2 status OBJECT IDENTIFIER radiolinx 3 gps OBJECT IDENTIFIER radiolinx 4 GENERAL phoneNumber OBJECT TYPE SYNTAX DisplayString SIZE 10 MAX ACCESS read only STATUS current general 1 deviceID...

Страница 71: ...CCESS read only STATUS current common 3 netUID OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current common 4 netPW OBJECT TYPE SYNTAX DisplayString MAX ACCESS read only STATUS current...

Страница 72: ...TYPE SYNTAX INTEGER MAX ACCESS read only STATUS current status 3 rssi OBJECT TYPE SYNTAX INTEGER 125 50 MAX ACCESS read only STATUS current status 4 serialSent OBJECT TYPE SYNTAX INTEGER MAX ACCESS re...

Страница 73: ...ng that is displayed for these objects is the same display for the corresponding AT Command Object AT Command phoneNumber NETPHONE deviceID DEVICEID electronicID I3 aleosSWVer I1 aleosHWVer I1 modemSW...

Страница 74: ...IC EH Intelligent Cellular SNMP Simple Network Management Protocol RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA 3G GSM Networks User Manual Page 74 of 111 ProSoft Technology Inc May 29 20...

Страница 75: ...figured using a terminal emulation and typed AT commands Some commands also require PassThru mode Tip You can use a fully qualified domain name instead of an IP address for most configuration options...

Страница 76: ...ct name for example RLXIC EH n 1 The RLXIC EH s firmware ALEOS version hardware ID and copyright n 2 The internal hardware s firmware version and relevant hardware ID n 3 The hardware module s unique...

Страница 77: ...P address 0 0 0 0 may be displayed The current IP address of the modem reported by the internal module generally obtained from your cellular provider This is the address can contact the RLXIC EH from...

Страница 78: ...ular network detected Hardware Reset The internal module is being reset This is a temporary state NETSERV The type of service being used by the modem for example Tech NETCHAN The current active channe...

Страница 79: ...d attempts IP Reject Count or Log Rejected IP Data Temperature of the Internal Hardware Module The temperature of the internal radio module 10 3 Common The groups under the heading Common encompass th...

Страница 80: ...set with the command S110 n 1 65535 NETUID uid The login that is used to login to the cellular network when required uid user id up to 64 bytes NETPW pw The password that is used to login to the cell...

Страница 81: ...resh all to see all the ER fields n 0 Disables n 1 Enables Note is not proceeded by AT nor does it require a carriage return enter There must be an idle time set by S50 on the serial port before and a...

Страница 82: ...the start of the name For example if ATDPHONY is issued this will be interpreted as dial a UDP connection to HONY To dial using the default method to host PHONY one would issue ATD PHONY Several speci...

Страница 83: ...e and try again The default is 0 0 0 0 which allows any IP address from the network d d d d IP address Example AT STATICIP 192 168 1 23 Caution STATICIP does not set the IP address of the modem it mer...

Страница 84: ...ER These updates are as per RFC2136 They are not secure and are recommended only for a private network In a public network the IP Logger services should be used instead n 0 DNS updates disabled Defaul...

Страница 85: ...o add to this name name modem name for example mymodem Example if MODEMNAME mymodem and DOMAIN eairlink com then the modem s fully qualified domain name is mymodem eairlink com Automatically Generated...

Страница 86: ...ng server This will occur even if the IP address of the RLXIC EH does not change IPMGRUPDATE1 is used to set the refresh rate to IPMANAGER1 while IPMGRUPDATE2 is used with IPMANAGER2 If the value is s...

Страница 87: ...ular carrier while registering on the network If the network issues a new IP address the cellular connection will be closed because the IP address has changed and has to be re initiated default n 1 Pr...

Страница 88: ...Default n 1 PAP and CHAP n 2 CHAP HOSTUID string Host User ID for PAP or CHAP string user id up to 64 bytes HOSTPW string Host Password for PAP or CHAP string password DHCPSERVER n Act as a DHCP serv...

Страница 89: ...rt Message Service is another way to send messages via the cellular network Most SMS commands require the modem to be in PassThru mode Note SMS may not be supported by your account with your cellular...

Страница 90: ...of the email message The email message is terminated and sent by entering a or Ctrl Z on an empty line Cannot be configured with AceManager email email address body message body SMTPSTATUS Returns th...

Страница 91: ...minimum interval which can be set for Keepalive If you set IPPING for a value between 0 and 15 the minimum value of 15 will be set IPPINGADDR d d d d name Set the IP address or valid internet domain...

Страница 92: ...0 Disabled n 1 65535 Tip Many networks have the ports below 1024 blocked It is recommended to use a higher numbered port TELNETTIMEOUT n Telnet port inactivity time out By default this value is set to...

Страница 93: ...ions will be silently discarded n 2 Authentication and encryption equivalent to authPriv setting in SNMPv3 SNMPv3 is required to do authentication and encryption SNMPv2c and SNMPv3 authNoPriv transmis...

Страница 94: ...ng Firewall mode you will not be able to use AceManager remotely or Telnet to the modem unless you are contacting the modem from one of the configured IP addresses Note Firewall mode will only prevent...

Страница 95: ...Start was set to 192 168 13 50 and the Range 1 End was set to 192 68 13 95 then the IP address of 192 168 13 100 would not be allowed because it would be outside of the range but 192 168 13 75 would...

Страница 96: ...e Port connected to the physical interface specified and using the host IP address Note This feature can be used only in private mode Note There are no AT commands for Port Forwarding parameters they...

Страница 97: ...g features can cause degraded modem performance DBGPPPLVL n Sets the logging level for the PPP stack n 0 No logging n 1 Log client events default n 2 Log server events n 3 Log client and Server events...

Страница 98: ...log DBGDHCPLVL n Enable or disable internal DHCP logging n 0 No logging n 1 Log DHCP events NAI name Enter the user name of your account NAI The user name is usually expressed as an email address with...

Страница 99: ...r value as defined by the account apn access point name RXDIVERSITY Enables or disables antenna diversity COPS mode format oper Manually specify an operator Refer also to NETOP mode 0 Automatic any af...

Страница 100: ...RLXIC EH Intelligent Cellular Configuration Commands RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA 3G GSM Networks User Manual Page 100 of 111 ProSoft Technology Inc May 29 2009...

Страница 101: ...nformation about the processor and user data files as viewed through and LED patterns on the processor 3 Details about the serial devices interfaced if any 11 1 How to Contact Us Technical Support Int...

Страница 102: ...MA c All returned Products must be shipped freight prepaid in the original shipping container or equivalent to the location specified by ProSoft and be accompanied by proof of purchase and receipt dat...

Страница 103: ...om the date of shipment as detailed in Limited Warranty page 103 The Warranty Period may be extended at the time of equipment purchase for an additional charge as follows Additional 1 year 10 of list...

Страница 104: ...defect are warranteed in the terms specified above for new Product provided said warranty will be for the period remaining on the original new equipment warranty or if the original warranty is no long...

Страница 105: ...oft and its employees from and against all liabilities losses claims costs and expenses including attorney s fees and expenses related to any claim investigation litigation or proceeding whether or no...

Страница 106: ...ect to such software and or other intellectual property 11 3 5 Disclaimer of all Other Warranties The Warranty set forth in What Is Covered By This Warranty page 104 are in lieu of all other warrantie...

Страница 107: ...t are important to the Customer 11 3 9 Allocation of Risks This Warranty allocates the risk of product failure between ProSoft and the Customer This allocation is recognized by both parties and is ref...

Страница 108: ...RLXIC EH Intelligent Cellular Support Service Warranty RadioLinx Intelligent Cellular Ethernet Gateway for HSUPA 3G GSM Networks User Manual Page 108 of 111 ProSoft Technology Inc May 29 2009...

Страница 109: ...99 NETCHAN 78 NETERR 78 NETIP 77 NETOP 78 NETPHONE 76 80 NETPW pw 80 NETRSSI 78 NETSERV 78 NETSMS2EMAIL n 90 NETSTATE 77 NETUID uid 80 NETWDOG n 93 POWERIN 78 RESETCFG 93 RXDIVERSITY 22 26 99 SMTPADD...

Страница 110: ...ic vs Static IP Addresses 10 E Eairlink com 65 EDGE 12 Enable Event Reporting n 81 Enter the APN 20 Enter the configuration options 29 Environmental 14 F Features and Benefits 13 Finishing the SIM ins...

Страница 111: ...al Modes 47 49 Set the Port Type 38 SHA d d d d 98 Simplified Deployment 8 SLIP 50 SMTP 89 SNMP Simple Network Management Protocol 67 SNMP Configuration 68 SNMP MIB Definition Sample 70 SNMP Traps 67...

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