Pronk Technologies
2017 07-18
www.pronktech.com
800-541-9802
Page 24
©2015
Flow Tr ax
Limited Warranty
The FlowTrax Infusion Device Analyzer is warranted against defects in materials and workmanship for a
period of four (4) years from the date of shipment to the original purchaser. Warranty is valid only to the
original buyer. Defective equipment should be returned freight prepaid to Pronk Technologies. Equipment
returned with defective parts and assemblies shall be either repaired or replaced at the manufacturer’s sole
discretion. This warranty is not applicable if the unit has been opened, if repair has been attempted, if the unit
has been damaged due to operation outside the environmental and power specifications for the product, if a test
fluid is used other than distilled water or due to improper handling or use, or if it has been calibrated by an
unauthorized calibration lab.
Warranty is for a period of one (1) year from date of shipment to the original purchaser, when original
purchaser is located outside North and South America. This warranty is extended to (2) years, if the product is
calibrated by Pronk or a Pronk authorized service center within 14 months of original shipment. All other
standards warranty terms apply.
If any fault develops, notify Pronk Technologies (see Returns and Repairs) giving full details of the difficulty,
and include the model and serial number of the device. Upon receipt of shipping instructions, forward the
device prepaid and repairs will be made at the factory.
If Pronk Technologies determines a fault has occurred as a result of test fluid being used that is not
recommended, that repair will be billable. A repair during the warranty period resulting from non-recommended
test fluids being used will be performed at a nominal flat rate. The warranty will be reinstated following that
repair (i.e. if the repair occurs 3 years into the warranty, the warranty period will continue for one more year).
The foregoing warranty is in lieu of all other warranties expressed or implied, including but not limited to any
implied warranty or merchantability, fitness or adequacy for any particular purpose or use. Pronk Technologies
shall be liable only for repair or replacement of the FlowTrax Infusion Device Analyzer and optional features.
Pronk Technologies shall not be liable for any incidental or consequential damages.
Order Cancellation and Refund Policy
You may return your item within 14 days of delivery for a full refund. We are unable to exchange items
however, if you received a defective or incorrect item, we will be happy to make an exchange). Item(s)
returned for refund must be in its original condition, undamaged and with no missing parts, packed in its
original packaging, and include both the original receipt and an RMA number.
We will notify you via e-mail or fax of your refund once we have received and processed the returned item.
You can expect a refund within 7 to 14 business days of our receiving your return in the same form of payment
originally used for purchase.
Returns and Repairs
Please call Pronk Technologies’ Service Department at 800-541-9802 to obtain a Return Merchandise
Authorization (RMA) number and the shipping address. Returns should be packaged securely in the original
packaging materials. The RMA number should be clearly marked on the packaging. If the return is for a new
item and is a result of our error, we will make arrangements for payment of return shipping. Otherwise, items
should be returned freight prepaid to Pronk Technologies.
DataSnap Warranty and Support:
TWedge software- from Tec-IT: Disclaimer
The actual version of this product (document) is available as is. TEC-IT declines all warranties which go beyond
applicable rights. The licensee (or reader) bears all risks that might take place during the use of the system (the
documentation). TEC-IT and its contractual partners cannot be penalized for direct and indirect damages or losses
(this includes non-restrictive, damages through loss of revenues, constriction in the exercise of business, loss of
business information or any kind of commercial loss), which is caused by use or inability to use the product
