Pronk Technologies
2017 07-18
www.pronktech.com
800-541-9802
Page 14
©2015
14)
Flow Tr ax
Troubleshooting Tips:
SW version 1.6 or higher
TROUBLESHOOTING TIPS
SYMPTOM
SOLUTION
“Prime Required” message intermittently
appears
FlowTrax has determined the bubble in the glass tube assembly is not adequate
for accurately measuring flow/volume. Press FUNCTION, then press FLUSH.
Program IV pump for 900ml/hr, 10ml volume. Start IV pump. When complete,
program IV pump for 600ml/hr, 20ml volume. While running this rate, press
EXIT on FlowTrax. Continue this rate until “Prime Required” message goes
away.
Can’t remove or expel all bubbles from
FlowTrax
FlowTrax will generate a “tracking” bubble once it determines that the glass tubes
are full of water and no other unwanted bubbles are present. This bubble is
necessary to measure Flow and Volume. Do not try to remove or expel this
“tracking bubble.
Volume number stopped during test, or
came out much lower than expected
Glass cleaning may be necessary. Remove IV set from input. Press FUNCTION
button, then press CLEAN GLASS button. Remove glass tube. Clean glass tubes
with bottle brush and cleaning solution provided. Flush out cleaning solution
from glass with flush bottle provided. Re-install glass tube. If running a low rate
test (1-20ml/hr), place FlowTrax on its back (horizontal) for optimal performance.
Volume measurement is higher or lower
than expected
Make sure to press the RESET FLOW button just before starting the pump. This
will ensure accurate results.
Ensure Occlusion knob is completely open counterclockwise.
Keep getting occlusion alarm on infusion
device
Make sure occlusion knob on the FlowTrax is turned completely counter
clockwise to allow fluid flow. If occlusion alarm persists, remove filter assembly
and inspect for particles and or contamination. Clean filter assembly and reinstall.
Occlusion pressure doesn’t seem accurate
Make sure to ZERO the pressure on the FlowTrax to atmosphere and then press
RESET FLOW before running an occlusion test.
Can’t zero STOPWATCH timer
Press and hold Stopwatch button for 2 seconds to return the timer to zero.
Flow Rate does not seem accurate
Some pumps have very inconsistent flow patterns. Use the volume divided by
time (V/T) for accurate flow rates with infusion devices with very long pauses.
Press SETUP, MORE, READINGS, select VOL/TIME.
TILT message won’t clear or flashes on and
off
If the “TILT” message won’t clear, and you are confident that the FlowTrax is on
a very level surface, press SETUP, MORE, CHK TILT. Press ZERO in the upper
right corner to calibrate the accelerometer to the level surface you are working
with.
Glass Tube Sensor Carriage does not move
when priming or attempting to take a
measurement
It’s possible for a small bubble to stick against the glass tube which must be
removed.
Press FUNCTION, then CLEAN GLASS to remove water and small air bubble,
and then re-prime. If problem persists, Press FUNCTION button, then press
CLEAN GLASS button. Remove glass tube. Clean glass tubes with bottle brush
and cleaning solution provided. Flush out cleaning solution from glass with flush
bottle provided. Re-install glass tube.
DataSnap: Won’t capture data or control
FlowTrax
Make sure that the TWedge program is active / launched, the com port selection
in TWedge, Configure, Interface is correct for your PC and that FlowTrax is on
and connected with adapter cables to your PC.
DataSnap: screen gets very strange when I
exit or minimize the file/form/record I was
using with DataSnap
This can happen if “Stream Data” mode is on, and you move away from the target
file / record with your cursor. Make sure you select F8 (Stream Data OFF) before
leaving a file / form / record that you were using to collect streaming data.
Unable to resolve
Contact Pronk Technologies Technical Support at: (800-541-9802)
